Customer Comments and Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

• Questions or comments? We'd love to hear from you! Write to us here

I love coming back to your company. I can always count on your
prompt shipment of my orders. Its not like dealing with a large company. It
has a small town flavor. And that I love! Thanks!

We are PROUD Bramble Berry customers since day 1 of our soap business--I can say, from MANY experiences, that she means exactly what she says--the quality of her products is always perfect--it really shows the amount and the level of excellency she started, and most importantly, maintained and required of every other worker there--once again, Anne-Marie, you're amazing!

I remember when I was a new business owner, I was so proud of my herbal shampoo bars--and when I dared to send you some, you took pictures of them, with my letter--and on the letter, she arranged it so that every random person flipping through could clearly see my web address--showing once more how much she understands that thank-yous, but more importantly, business 'kudos' with clear links to those businesses show that you as a supplier not only know your customers, you know their best products--and pass that on.

A suppplier like that who cares intimately about his or her customers' successes is as rare as a flawless gem--but, once again, we know they make them in Washington.

Beautiful job, to a stellar entrepreneur and woman.

You guys are totally awesome!  Your products, your web pages, your blog and Soap Queen TV have been wonderful inspirations for me.  I have been going through a lot of pain lately with the loss of my brother, my father and now my mother has taken a turn for the worse.  The one thing that has kept me focused, kept me grounded and kept me from wallowing in self-pity has been making soap.  The uplifting smells, the creative expression, the hands-on requirement have been amazingly therapeutic for me.  

Your products and instruction have been top notch.  You inspire so many men and women out there.  Keep up the good work and thank you.

I love the service at Bramble Berry!  Everyone is so nice and I
always get such a quick response whenever I have a question.  The shipping
is super fast and I don't think I have ever receive a scent I didn't like.  I
tell everyone about Bramble Berry!

 I really want to thank you for having the most amazing soap molds
out there and the incredible prices. The oils are delicious and bring out
the creative side in me. xoxo

My Grandaughter and I made the honey oatmeal vanilla soap from the
kit I ordered. She really enjoyed stirring in the fragrance and boy did my
house smell great!! We ordered more ingredients for future soap making
adventures! Thanks

Hi Michelle!
I received the correct mold and am so happy with it, it's beautiful. This was my 1st purchase and have had nothing but great communication and satisfaction! Thank you so much! I will buy again!

 I purchased supplies to make environmentally friendly lip balm
with my high school chemistry class for Earth Day. It was a big hit! Not
only were your products wonderful but my students really enjoyed it, and the
lip balm we produced was very high quality! Also, the package arrived
exactly when it said it would and was packed lovely - loved the free
fragrance oil as well!! Thanks so much, Brambleberry, for helping to make
Earth Day a hit for my Chemistry students :-)

Wow! This is the first time that I’ve ordered since you’ve revamped your website!  I LOVE THE CHANGES! Hats off to you…and thanks so much!

"I've got to say the connection for delivery from Bellingham to Moscow is
AWESOME!  Thanks! I'm waiting to make some Cucumber Melon Lip Balm going to
a customer in Tanzania, East Africa.  She comes "home" for a few weeks this
time of the year to get her teeth cleaned, annual exam, and to order soaps,
lotion and lip balm from me that she takes back to TZ with her.  Couldn't do
it without the products and service from Bramble Berry!  Thanks, again,
Courtney!"

"Thanks so much for quick shipment of my order!
The essential oils were just what I needed, and I cant stop sniffing the
Rise and Shine FO!  Happiness and light indeed!"

"I just have to say that I love doing business with BB the most out of ALL
the companies that I have done business with.  Thank you for getting my
order out the door already today!"

"It was delivered in the late aft, yay for BB!  You guys are so fast and helpful.  The supplies are just  wonderful, too. (I'm so in love with Cybilla's Musk.  I think it has a slight cucumber note to it).  Some day I'm gonna head west and visit the store, that's my dream.  Thanks, Michelle! "

 "Just received my latest order and wanted to let everyone know how happy I am, once again! So excited that cinnamon sugar has gone permanent,and the new pomegranate."

"This is a good time to tell you how much I like your soaping products.  You offer some fine quality items not easy to find on other sites.

Thank you for your great service"

"I just got my order! A day early. The sample of pomegranate and black
currant is wonderful!  Thanks so much for great service!"

"Thank you, Thank you, Thank you!!!!!  I just wanted to drop you a line and let you know how much I appreciate your wonderful customer service.  I had an order question I phoned into you all over the holidays.  I didn't really expect an answer for some time, being a week-end and a holiday...but if memory serves me correctly, someone from your company called me the very next day.  AND...when I did receive my order there was an awesome carrot cake flavor sample in the box.  I would never in a million years have ordered this flavor...BUT my entire family just LOVE it.  Thank you so much for that wonderful surprise!!!!!  I will be placing another order REALLY soon."

"Dear Bramble Berry!

Thank you for your prompt answer.  I actually discovered the Cybilla Almond on my own last night and placed an order.

I am new to soap making and have lots to learn.  I have been ordering from your company for a few months now and I am so impressed.  Your website is informative and professional, customer service is wonderful, packaging/shipping are consistently dependable and your newsletter is a wealth of valuable advice.  I imagine all of you at B.B. are very blessed to have such a great company to work for.  Keep up the good work and the terrific service!!

Thank you again"

"Thanks for sending my order so quickly!!!! You guys are great as usual. Very satisfied customer!"

"...thank you guys so much for your help. I am totally impressed with your company and will be buying more from you guys in the future. Your pricing was very competitive and the level of customer service was out of this world. It's good to see that in a rough economy that some people aren't skimping on customer service."

"The supplies arrived on Monday and they're fabulous; I'm really pleased. You folks are definitely my go-to soap supplier!"

"Dear Bramble Berry, I would like to thank you for the caring and efficient way in which you handled my last order. I understand how difficult it can be to meet an individual customers request. You have met my needs perfectly and I am delighted. I have always praised your products and now I would like to praise your exceptional customer service. Thanks again!"

"Thanks for the prompt reply.  I appreciate it.  I really think your products are superior and the customer service is always friendly and helpful!  Even though I place small orders, I appreciate the personal attention.   I look forward to many more orders with BB."

"...I just want to say that I love your website!  There is a lot of helpful information for us newbies, it's greatly appreciated."

"Thank you so much for all your help!  It is great how you respond to each inquiry in a timely manner!  I would definitely use you again if I ever decide to make soap myself.  This order was for a friend's birthday and I am sure that she will love it!  Thanks Again!"

"...you are amazing! I know Bramble Berry has a great reputation for customer service and now I have experienced it first hand ( and I  liked the products and speedy deliveries as well)."

"...over the years I've found that I like the selection, quality and service of Bramble Berry best of all the places I've ordered supplies from."

"I will be shopping on your web site again soon for more ideas and supplies!! Thanks so much for the great products and suggestions!"