Help

Instant Answers

• QHow do I place an order?

  A:You’ve come to the right place! Using our shopping cart is designed to be easy, safe and secure for your personal information and credit card. If you prefer, you can place an order without creating a Bramble Berry account.

  ONE:If you are using an account, go to www.brambleberry.com and sign in or create an account using the Login link in the upper right hand corner. If you are not using an account, just begin adding items to your cart by clicking “Add to Cart”. Remember that if you’re not logged into an account you may lose your shopping cart, if you leave the Bramble Berry website.

  TWO:Once you have all of the items you want to purchase in your shopping cart, click ‘Checkout Now’.

  THREE:If you have an account, check over your info and click continue (skip to step 5). If you aren’t using an account, enter your billing and shipping addresses. Then enter an email address that has not been previously registered with Bramble Berry. This is where your invoice, shipping notices, any issues with your order etc… will be emailed. Click ‘Continue’.

  FOUR: Check the box that allows you to continue without creating an account. As soon as you do, the prompt to enter a password will disappear.

  FIVE: Scroll down and enter your payment information and you’re done! You’ll know that the order went through when you are taken to the next screen with your order number. If you ordered without an account, write this number down as you won’t be able to return to our website to check your order status. For more detailed instructions, including diagrams, see our tutorial.

• QThere’s a problem with my payment!

  A: If your card is declined, Bramble Berry will send an email (to the address associated with the declined order) to let you know. Often it is due to an incorrect address or security code. We take our customer's security very seriously and for that reason we require the exact billing address and security codes for all of our credit card transactions. It is also for security reasons that we do not have access to your full credit card number and ask that you call us at 1.877.627.7883 with your credit card information. Our customer service representative will then be able to quickly and safely process your credit card. We do not recommend emailing credit card information - as email is not a secure form of communication. Please note that our transit and turnaround times begin after we have received valid payment information, not at the time the order was placed.

• QHow do I track my order?

  A: Tracking your order is simple and easy. Simply log into your account here. Once you are logged in, click on ‘Account’ (top right hand side of page). From there, your ‘Recent Orders’ will be shown on screen. You can see, at a glance, the status of the order on the left hand side of the screen. Click the button the right hand side of the screen for “View Order.” From that screen, you will see a copy of you order. The tracking number is located in blue, right above the items in your order.

• QWhen will my order ship?

  A: We strive for 24 hour turnaround upon receipt of payment but during busy times, such as the holiday season, it can be as much as 3-4 days. The total shipping time for your order is our turnaround time PLUS the time in transit. FedEx 2-Day Air orders placed before noon (PST) will be shipped the same day. Orders placed over the weekend will be shipped out on the following Monday & Tuesday in the order received. To get an approximate idea of your transit time you can view a FedEx Transit Time Guide. (PDF file Adobe Acrobat required)

• QI can't remember my password.

  A:No problem! It happens to the best of us. :) You can instantly get a new password at anytime by following these instructions:

  ONE: Click “Account” in the upper right hand corner of the website.

  TWO: Under Returning Customers, click on “Forgot User Name or Password”.

  THREE: Enter your email address that is registered with Bramble Berry, then click “next”

  FOUR: Check your email and click on the link to reset your password.

  FIVE: Enter a new password and confirm password.

  Tips to keep in mind:

  • Remember that the password must be 8 characters long.
  • You may not use any of your previous 3 passwords.
  • You may not reuse any passwords within the last 10 days.
  • The password must include at least one uppercase letter, lowercase letter and non-letter.

• QDo you ship internationally?

  A: Yes, we do. Bramble Berry is happy to ship packages internationally including Canada, Mexico and overseas. We recommend shipping via FedEx International for the fastest, most reliable service, but we are happy to ship via Priority Mail International as well. All shipping rates are determined by the weight and size of your package - which can be quoted by our online shopping cart. To get a quote, simply place your items in your shopping cart and enter your shipping information, choosing the correct country. For more detailed information on our International Shipping Policies, please click here.

• QWhat are your store policies?

  A:You can find all of our store policies, including payment methods, shipping policies and return policies, here.