Bramble Berry is happy to ship packages internationally including Canada, Mexico and overseas. We recommend shipping via FedEx International for the fastest, most reliable service, but we are happy to ship via Priority Mail International as well. All shipping rates are determined by the weight and size of your package - which can be quoted by our online shopping cart.
To place an order: To ensure your credit card safety it is best to use the shopping cart to place your order. For larger orders we may require payment via wire transfer. There is an extra $10 fee charged by our bank for wire transfers and your bank may charge an extra fee as well. Be sure to include these fees in your transfer to avoid any delay. Our online shopping cart typically gives very accurate shipping quotes. If there is a discrepency in the amount you were quoted and the actual shipping charge we will contact you before applying any additional charges.
Handling Fee: Because of the additional work international orders entail, there is a $5 handling fee for all international orders.
International Shipping Methods:
FedEx International: This service is either FedEx Ground or Economy Service. Service can take 1-2 weeks for delivery. This service is insured. There are tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Bramble Berry does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. If you choose FedEx and do not pay the Duty Tax or Brokerage fees to FedEx, we will have to charge you for the fees. By choosing FedEx you are accepting responsibility for these fees.
Airmail Parcel Post:This service takes 1-3 weeks (post office has 90 days to deliver order before it will be considered lost). In most cases this service is insured. There are no tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Bramble Berry does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. Airmail Parcel Post often does not have brokerage fees, but this is not a guarantee.
Discount Shipping rates: If your order is over 150 pounds in total weight (regardless of the number of packages) you may qualify for a lower shipping rate via Fed Ex. Unfortunatley, our online shopping cart is not able to calculate this special reduced rate. We will calculate this reduced rate and charge your credit card the lower amount or refund you for the difference automatically before shipping your order. If you are paying via wire transfer please wait for a member of our customer service to contact you with your correct total.
Shipping Restrictions: It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules, Bramble Berry will not be able to refund your order or offer a replacement at no charge.
IMPORTANT NOTICE ON BOTANICAL SHIPMENTS: Due to import regulations, the Government of Korea and New Zealand will not allow botanical items (seeds, flower parts, or any organic, plant substances) to be imported without special documentation outside the scope of what Bramble Berry can do. We apologize for the inconvenience to our Korean friends and hope that other East Asian countries do not begin banning botanical imports. We will keep a list here of countries that cannot import botanicals.
We can no longer ship to Italy. Unfortunately, Italy has import laws that do not allow Cosmetics or soapmaking supplies into the country. If you choose to place an order and have it shipped to Italy, Bramble Berry will not be able to refund you for shipping charges or the product if it is confiscated.
If you live in Russia, the maximum amount we can ship to you is $75USD. If you chose to place an order and have it shipped to Russia that is above $75USD in product and customs rejects it or refuses to deliver it, Bramble Berry will not be able to refund you for shipping charges or for the product if it is confiscated.
If you live near Australia, be sure to check out Aussie Soap Supplies. Many Bramble Berry products are available thru their online store.
