International Shipping Policies
- Shipping Methods
- Special Restrictions
Bramble Berry is happy to ship packages internationally including Canada, Mexico and overseas. We recommend shipping via FedEx International for the fastest, most reliable service, but we are happy to ship via Priority Mail International as well. All shipping rates are determined by the weight and size of your package - which can be quoted by our online shopping cart. To get a quote, simply place your items in your shopping cart and enter your shipping information, choosing the correct country. The shipping quote does not include any import or duty fees, you are responsible for those additional fees (which vary from country to country). If you do not pick-up your package for any reason and it is returned to Bramble Berry we will refund you after deducting the return shipping charges and our 15% restock fee.
To place an order: To ensure your credit card safety it is best to use the shopping cart to place your order. However you may call us at 00+1+360+734-8278 and give us your credit card information, be sure to have your order number ready.
International Shipping Methods:
FedEx International: This service is either FedEx Ground or Economy Service. Service can take 1-2 weeks for delivery. This service is insured. There are tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Bramble Berry does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. By choosing FedEx you are accepting responsibility for these fees. If you choose FedEx and do not pay the Duty Tax or Brokerage fees, the package will be returned or destroyed at the recipients expense.
Airmail Parcel Post:This service takes 1-3 weeks (post office has 90 days to deliver order before it will be considered lost). In most cases this service is insured. There are no tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Bramble Berry does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. Airmail Parcel Post often does not have brokerage fees, but this is not a guarantee.
Discount Shipping rates: If your order is over 350 pounds in total weight (regardless of the number of packages) you may qualify for a lower shipping rate via Fed Ex Freight. This rate is automatically calculated in the quote generated by our website.
Shipping Restrictions: It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules, Bramble Berry will not be able to refund your order or offer a replacement at no charge.
IMPORTANT NOTICE ON BOTANICAL SHIPMENTS: Due to import regulations, the Government of Korea, Japan and New Zealand will not allow botanical items (seeds, flower parts, or any organic, plant substances) to be imported without special documentation outside the scope of what Bramble Berry can do. We apologize for the inconvenience to our overseas friends and hope that other countries do not begin banning botanical imports. We will keep a list here of countries that cannot import botanicals.
We can no longer ship to Russia, Nigeria, Italy or Greece. Unfortunately, Italy has import laws that do not allow Cosmetics or soapmaking supplies into the country. While Greece requires special paperwork from the FDA and inspections that are beyond our international shipping abilities. If you choose to place an order and have it shipped to Italy or Greece, Bramble Berry will not be able to refund you for shipping charges or the product if it is confiscated.
Due to Russian importing rules (as of May 2014) we can no longer ship to Russia.
Due to Nigerian importing rules (as of July 2014) we can no longer ship to Nigeria.
Shipments to Brazil require a Tax ID number for private individuals and businesses. In Brazil, this is called the CPF - Cadastro Pessoa Fisica and has a format like 000.000.028-00, For businesses the number is called a CPNJ Cadastro Nacional de Pessoa Juridica and it has a format like 00.000.486/0001-0.
Shipments to Serbia require a business license for invoices over $200 US. Please make sure that your order doesn't exceed that amount as we cannot reship orders that are refused.
If you live near Australia, be sure to check out Aussie Soap Supplies. Many Bramble Berry products are available through their online store.