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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • You guys are awesome! I really like your products, information, videos, and support. 
    Thanks for helping me make wonderful pure soap. I am now turning my hobby of soap making into a business. 
    Linda 11/19/2015
  • The success of Brambleberry is not just the fine quality of the numerous products you offer, but most of all it is the genuine care for the customers you display in all actions. I cannot thank you enough for being outstanding in every manner, including outstanding care of your customers. I have already made numerous orders and will continue to do so. You are all simply THE VERY BEST IN ALL YOU DO.  Linda 11/4/2015
  • Thank you so much!  I just LOVE you all.  It's been about 10 years since my last soap business venture and I'm so excited to be learning new techniques and getting new updated soap equipment & supplies from you!!  I really appreciate all that Bramble Berry does for the soapmaking community.  You have made it so easy to get back into this addictive business! Diana 10/23/2015
  • Hi, I only wanted to comment on how thoroughly pleased I am with your website, and all the information that it provides. I am in the process of making cp soap and have always gone right to your sight using your lye calc. or your fragrance calc. and have never been disappointed in my end results. I have been purchasing from you for going on a year now and have been so satisfied with your products, your customer service and your wonderful soap making videos. I have learned more about soap making in the last year, after finding your website, than by any other website out there that sells similar products. I just felt the need to tell you how satisfied I am with Bramble Berry. Keep up the great work! Thanks again for everything!! Janna 10/1/2015
  • I have to say, I have ordered from several different companies, and bought alot of products from alot of them, but Brambleberry honestly has the best customer service.  So even though I can find the same products for less money elsewhere, I like buying from you because your customer service really cant be beat, and to me, thats worth the money. 

    Thank you again

    Jennifer 9/30/2015
  • Just a quick thank you to Ann-Marie and team. I sent a message via Facebook but am not sure who actually reads that communication. I didn't have the best first experience with Bramble Berry with my very first order however I must commend you on your Customer Service. I am very satisfied with the priority you gave to me as a new client after I reported the poor condition in which I received most of my color blocks. I wanted to share my very first soap making experience with you. I purchase the rather costly Rainbow Hearts kit as a first project. I am indeed satisfied. The comments from my family have been priceless. I am sharing the photos with you to again say thank you and to let you know that it worked exactly as described. I also made another batch but with my own flare. I have named them both. Ann-Maries Rainbow Hearts have become my 'Lots of Love' soap and the second batch is called 'Lovely'.

    Customer 9/15/2015
  • wow, just tried the crisp pear in my soap, I am new to soaping and this is my first time trying a fragrance, sooo fun. sooo love it!!! ty for being such a wonderful resource!!!

    Becky 9/2/2015
  • Hi! Everything arrived in PERFECT condition - another BRILLIANT packaging job by Bramble Berry. Thank you!!

    Gaye 8/27/2015
  • I just wanted to acknowledge how professional and pleasant everyone is there and what a wonderful company Brambleberry is. I am so impressed each time I visit your website or submit an order or ask a question. I find so many great projects on your site and the directions are so clear and well documented that I never have to question what is meant. I’m sure you hear this all the time but I just wanted to say thank you again.

    Take care,

    Lee Ann

    PS. You make me wish I lived on the West Coast. I know it is unrealistic but I sure wish you guys had an East Coast Distribution Center as well.

    Lee Ann 8/17/2015
  • Hello, Just wanted to see if you can forward this message if you ever have a meeting or anything like that. I requested samples, and you were nice enough to throw in one I did not ask for. Well, I ended up liking that one the best, and I would never have ever ordered that one. I really appreciate your samples, and your customer service, always there to answer my questions. It makes me feel loyal and I try to purchase most of the products that I can from you because of it. I also appreciate keeping shipping low as that can eat away at profit in no time flat. Just wanted to say Thank You! For being an amazing company and all the help that you have provided to me. 

    Kari 8/17/2015
  • Thanks so much for the great service you offer. Every order is handled with such care and packaging is the best I have ever had from any company. Love your products. Just wanted to take a minute and let you know your appreciated. Thanks, Deb

    Deb 8/10/2015
  • Hi Brambleberry, 
    I just wanted to leave a review thanking your staff for always being there for questionson Facebook. I'm a new soaper and really had a lot of questions and anxieties which Amanda, Nicole, Kelsey and other staff have helped me with. I shop at Otion and appreciate the great selection of Brambleberry products there. Thanks again so much for everything! 
    Victor  Victor 8/4/2015
  • Hay there. I ordered a large amount so your essentail oils and serious soap making supplies. It was work but I loved it!!

    I am glad you are still here thru a decade ago when I ordered from you. I loved it. I still have some of your essential oils left. 
    When my order arrived someone wrote thank you. 
    That was special and I am glad you are still going strong. 
    Now when I make my wreaths, soaps and I mean serious goat soap!! I think of your products 
    When I do Art Quilts I put a little bit of scent in them. 
    Just wanted to say thank you! 
    Now your bigger and your web site is so exciting. I will order soon.

    Anita 7/14/2015
  • Thank you so much for the quick response. I had been out of town and when I got home my new basic quick mixes were waiting for me. Unfortunately I waited too long to respond to the customer service survey, but I wanted to let you know that I am very satisfied with every one of my BB orders so far. I just started using BB a few months ago and have totally switched over to ordering strictly from this site vs. 5 other sites to get what I need to sustain my soaping addiction. Your products are the best quality and customer service top notch. Thank you for providing the best stuff out there. You've got a faithful customer for life.


    Elisabeth S. 2/24/2015
  • I received my order of the Coffee Butter, Burnt Sugar, Blueberry & Strawberry Fragrance Oils along with the complementary Espresso Oil. I LOVE THEM!!!! All the products smell amazing. I can't wait to experiment with various types of scented body butters which has become a hobby during this current winter.

    What really stood out is the time that your company took to process & ship the order with a personal touch, the best word that I could describe is the pride taken into making a customer feeling valued is a huge plus. (Thanks Emma for putting together my order).

    I now consider myself a proud returning customer. Thanks Again.

    Jennifer M. 2/20/2015
  • Thank you again for being a amazing company. Customer service is beyond anything I have ever found elsewhere. Betty-Jo 2/18/2015
  • I also just want you all to know I'm a new crafter of soaps and perfume/fragrance oils. I tried a couple different companies products and yours are far superior!  I'm in love with the oatmeal stout I ordered last time, mixed with the hazelnut toffee, and a drop of burnt sugar. ..omg!! It's heaven! I absolutely love every scent I've ordered thus far, and can't wait to get my order of all the new FOS to mix and match....:) 

    Just dropping a note saying I LOVE YOUR PRODUCTS!  And SUPERB customer service! Thank you Brambleberry. happy customer!

    Cristy T. 2/13/2015
  • I'm a junior in high school on Martha's Vineyard. Me and my friend Ellie used your products to make soap and enter it in a science fair. We tested the effects different soap bases had on holding fragrance, color, and lather. We made an amazing project poster board and entered our schools competitive science fair. With the help of your products (sample melt and pour soap base kit, island coconut fragrance, red mica) our project won us 1st place in the engineering category and 2nd place in the overall competition!! We are just sending you a huge THANK YOU for your amazing products, we will deffinatly continue using them and making soap! Feel free to send us any new products coming out to add to our ongoing project!

    Arden & Ellie 2/11/2015
  • I started making honey melt and pour soap in December. I buy your honey soap base and also add my own honey to it. The soaps are beautiful and I was hooked from the first batch I made! Your products and customer service are wonderful! In January I started my own little soap business called Buzz & Suds Honey Soap. Thank you for all of the awesome products, customer service, videos on how to make soap and all of the information you give on your website and on soapqueen. I have so much fun making soap with my kids, nieces and nephews.  Jenny 2/10/2015
  • I started making honey melt and pour soap in December. I buy your honey soap base and also add my own honey to it. The soaps are beautiful and I was hooked from the first batch I made! Your products and customer service are wonderful! In January I started my own little soap business called Buzz & Suds Honey Soap. Thank you for all of the awesome products, customer service, videos on how to make soap and all of the information you give on your website and on soapqueen. I have so much fun making soap with my kids, nieces and nephews. Here is one of my latest creations that I call hot cocoa and marshmallow swirl Jenny Jenny 2/10/2015
  • Hi! Order arrived this afternoon - as always, Bramble Berry did a brilliant job of packing it! Everything is perfect - THANK YOU! Hope the whole Bramble Berry crew has a terrific weekend! Gaye 2/6/2015
  • Anne Marie, I really want you to know how much soaping has meant to me in the process of healing my heart since retiring from 20 years of working at Hospital ER's and Hospice. Soaping is happy, fun, luxurious, pampering, smells heavenly - and I get to see people smiling – instead of at a traumatic time in their life! I bring something joyous to people – and this is possible in my life because you have made all this information available on how to make the products, you have top quality products, you share business advice and even help us on guidance on labeling.... on and on. (And I enjoy your food recipes too!) 
    Thank you Anne Marie - I hope you will see this email so you know my appreciation. You have made a difference in my life. 
    Blessings to you, 

    Victoria 2/4/2015
  • Thank you for explaining why the hiccup happened and for being so proactive in making this right! Being a new Bramble Berry customer, I've seen how you respond to others and it is always with professionalism, kindness, and grace. For that, you've made me a customer for life already!


    Karie 2/2/2015
  • I want to take the time to express my extreme pleasure in my dealings with Bramble Berry...from the online ordering process, products received as well as Excellent Customer Service extended to me! This is a FINE company with a great reputation. I look forward to being a Customer for years to come...Thank You!

    Tina 1/28/2015
  • I would really like to pass along my compliments to the Customer Service Department. Every time I have had a question, I get a response quickly, and a pretty thorough explanation of the answer. I've recommended Bramble Berry to several folks that make soap or other bath products and have specifically mentioned the great customer service. Honestly I don't think I've had fantastic customer service on a consistent bases anywhere like I have had with Bramble Berry. You are one of a kind, please keep up the phenomenal work!!

    Michelyn 1/27/2015