Bramble Berry^® Soap Making Supplies

Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

• "I love coming back to your company. I can always count on your prompt shipment of my orders. Its not like dealing with a large company. It has a small town flavor. And that I love! Thanks!"

  Cindi 6/24/2009

• "We are PROUD Bramble Berry customers since day 1 of our soap business--I can say, from MANY experiences, that she means exactly what she says--the quality of her products is always perfect--it really shows the amount and the level of excellency she started, and most importantly, maintained and required of every other worker there--once again, Anne-Marie, you're amazing!

  I remember when I was a new business owner, I was so proud of my herbal shampoo bars--and when I dared to send you some, you took pictures of them, with my letter--and on the letter, she arranged it so that every random person flipping through could clearly see my web address--showing once more how much she understands that thank-yous, but more importantly, business 'kudos' with clear links to those businesses show that you as a supplier not only know your customers, you know their best products--and pass that on.

  A suppplier like that who cares intimately about his or her customers' successes is as rare as a flawless gem--but, once again, we know they make them in Washington.

  Beautiful job, to a stellar entrepreneur and woman."

  Billie 6/16/2009

• "You guys are totally awesome! Your products, your web pages, your blog and Soap Queen TV have been wonderful inspirations for me. I have been going through a lot of pain lately with the loss of my brother, my father and now my mother has taken a turn for the worse. The one thing that has kept me focused, kept me grounded and kept me from wallowing in self-pity has been making soap. The uplifting smells, the creative expression, the hands-on requirement have been amazingly therapeutic for me.

  Your products and instruction have been top notch.  You inspire so many men and women out there. Keep up the good work and thank you."

  Gina 5/29/2009

• "I love the service at Bramble Berry! Everyone is so nice and I always get such a quick response whenever I have a question.  The shipping is super fast and I don't think I have ever receive a scent I didn't like. I tell everyone about Bramble Berry!"

  Jessica Wheeler 5/26/2009

• "I really want to thank you for having the most amazing soap molds out there and the incredible prices. The oils are delicious and bring out the creative side in me. xoxo"

  Zuleyka 5/20/2009

• "Thank you, Michelle!

  As usual, Bramble Berry's superb customer assistance has done it again! Answered all my questions promptly and completely! I'm happy to remain a loyal Bramble Berry customer!"

  JudithAnn Colein 5/12/2009

• "My Grandaughter and I made the honey oatmeal vanilla soap from the kit I ordered. She really enjoyed stirring in the fragrance and boy did my house smell great!! We ordered more ingredients for future soap making adventures! Thanks"

  Deborah 5/8/2009

• "Hi Michelle!

  I received the correct mold and am so happy with it, it's beautiful. This was my 1st purchase and have had nothing but great communication and satisfaction! Thank you so much! I will buy again!"

  Dee 5/4/2009

• "I purchased supplies to make environmentally friendly lip balm with my high school chemistry class for Earth Day. It was a big hit! Not only were your products wonderful but my students really enjoyed it, and the lip balm we produced was very high quality! Also, the package arrived exactly when it said it would and was packed lovely - loved the free fragrance oil as well!! Thanks so much, Brambleberry, for helping to make Earth Day a hit for my Chemistry students :-)"

  Valerie 4/27/2009

• "Wow! This is the first time that I’ve ordered since you’ve revamped your website! I LOVE THE CHANGES! Hats off to you…and thanks so much!"

  Nancy Nicolos 4/16/2009

• "Hi Holly,

  Thank you so much for your fast response and wonderful help! The scent sample was sooo delicious that I think I'll be wearing this oil straight from the bottle when I get it, haha.

  Many thanks again."

  Loretta 4/9/2009

• "I've got to say the connection for delivery from Bellingham to Moscow is AWESOME! Thanks! I'm waiting to make some Cucumber Melon Lip Balm going to a customer in Tanzania, East Africa. She comes "home" for a few weeks this time of the year to get her teeth cleaned, annual exam, and to order soaps, lotion and lip balm from me that she takes back to TZ with her. Couldn't do it without the products and service from Bramble Berry! Thanks again, Courtney!"

  Karen 4/1/2009

• "Thanks so much for quick shipment of my order! The essential oils were just what I needed, and I cant stop sniffing the Rise and Shine FO! Happiness and light indeed!"

  Rebecca 3/13/2009

• My order did arrive today and I truly appreciated the great service I received from Brambleberry. I can't wait to try out my thank you for the order sample of Matcha Tea.

  Thanks A Lot Brambleberry, I look forward to ordering from you in the future.

  Tangela 3/4/2009

• "I just have to say that I love doing business with BB the most out of ALL the companies that I have done business with. Thank you for getting my order out the door already today!"

  Jennette 2/27/2009

• "It was delivered in the late aft, yay for BB! You guys are so fast and helpful. The supplies are just wonderful, too. (I'm so in love with Cybilla's Musk. I think it has a slight cucumber note to it.) Some day I'm gonna head west and visit the store, that's my dream. Thanks, Michelle!"

  Cynthia 2/27/2009

• "Just received my latest order and wanted to let everyone know how happy I am, once again! So excited that cinnamon sugar has gone permanent,and the new pomegranate."

  Kathy 2/23/2009

• "Thanks for sending my order so quickly!!!! You guys are great as usual. Very satisfied customer!"

  Lynn 2/20/2009

• "Dear Bramble Berry!

  Thank you for your prompt answer. I actually discovered the Cybilla Almond on my own last night and placed an order.

  I am new to soap making and have lots to learn. I have been ordering from your company for a few months now and I am so impressed. Your website is informative and professional, customer service is wonderful, packaging/shipping are consistently dependable and your newsletter is a wealth of valuable advice. I imagine all of you at B.B. are very blessed to have such a great company to work for. Keep up the good work and the terrific service!!

  Thank you again"

  Michaux 2/20/2009

• "Thank you, Thank you, Thank you!!!!! I just wanted to drop you a line and let you know how much I appreciate your wonderful customer service. I had an order question I phoned into you all over the holidays. I didn't really expect an answer for some time, being a week-end and a holiday...but if memory serves me correctly, someone from your company called me the very next day. AND...when I did receive my order there was an awesome carrot cake flavor sample in the box.; I would never in a million years have ordered this flavor...BUT my entire family just LOVE it. Thank you so much for that wonderful surprise!!!!! I will be placing another order REALLY soon."

  Aimee 2/20/2009

• "This is a good time to tell you how much I like your soaping products. You offer some fine quality items not easy to find on other sites.

  Thank you for your great service"

  Yvonne 2/20/2009

• "I just got my order! A day early. The sample of pomegranate and black currant is wonderful! Thanks so much for great service!"

  Judith 2/19/2009

• "First I have to tell you that you have absolutely the finest essential oils and fragrance oils I've had the pleasure to work with.

  I made a simple shower malt using your patchouli as a fixative, vit. e, rosemary oeloresin, silk and true vanilla. I age my own beans and use your vanilla as part of the extract for added scent , used it in a reconstitued goats milk paste and it was a grand slam. The same with your Nag Champa. I then made a matching body oil using either coconut oil or jojoba and perfume is completely unnecessary. I am stopped by people who want to know what I'm wearing. They cannot smell it like on would a perfume as the body heats up the scent and softly releases it. I just sold 100.00 worth. I can use less of your scents which means my shower malt keeps it thickness. I think a malt glass container with a pump for the straw would be a great container. What I make I use myself and my family to include inlaws, one who sells a different soap uses mine exclusively and I believe it to be the fact that your scents make the soap, the perfume, and the body oil."

  Evie 2/19/2009

• "This message is for Adrienne...who is by far, the best as far as customer service and taking care of her customers! About a week ago there was a small snafu with some packaging(it was not brambleberry's fault, by the way). I became alarmed, and Adrienne called me up and made it right...she was so calm, and so understanding, and sent out a replacement package right away, and has kept in constant contact to make sure everything turned out okay.

  I couldn't be more happy with Adrienne and Brambleberry. Thank you so much!"

  D.C. 2/19/2009

• "I have recently experimented with fragrance oils from other companies, and I have been LESS than satisfied (forget impressed)! I have NEVER been dissatisfied with any product I have purchased from you! Thank you sooooooo much!

  I would also like to let you know that I recently purchased your Vanilla Select FO and your Island Coconut FO to fulfill a custom order for body butter. You sent me a sample of your Tahitian Vanilla FO along with it. I incorporated a small amount of the Tahitian Vanilla in with my formulation. My client LOVED it. She said that the scent I formulated was even better than the one she used to purchase from a BIG company!

  I will gladly repeat.....your products totally rock and more than live up to expectations! I am extremely happy that you are one of the first companies I found for supplies! I know a lot of people who would be very unhappy with me right now if I had not stumbled across your site!"

  Pami 2/19/2009

• "I am about to gush... I have been so inspired by you and all of the amazing work that you do! I just love everything that I get from Bramble Berry and your customer service people are unbelievale! You have such a fantastic company! It's sooo inspiring (there's that word again!)

  BTW, I have a group of girlfriends here in Vermont who are addicted (really!) to your Wasabi FO. I call it Spicy Wasabi and I use it in foaming hand wash and shower butter as well as M&P and body lotion. I swear, they call me saying that they "need some more right away!" It's so great (and also slightly creepy~) I love it, too!!"

  H..T. 2/19/2009

• "I am so happy ith all the information available on your site! I have made such wonderful things and am now introducing my family to the joys of making our own bath products!! Keeping the traditions alive is such an important part of my family, it is great that you are aiding in that!!"

  R.F. 2/19/2009

• "I just wanted to let you know that your Wasabi FO has an amazing scent throw in both the parasoy and straight paraffin candle waxes I have tested! When I get ready to place orders for my "summer" scents (herbal, green, fresh, etc.) I will certainly be adding your Wasabi to my list of Must-haves!

  Your "Cold Process-Low Sweat" Melt and Pour soap base (opaque) is getting rave reviews from all of my testers. It is creamy and dreamy and lathers instantly. The most repeated comment I keep getting back from people is that it does not leave their skin with that tight, dry feeling a lot of bar soaps can cause. They are loving this soap!(And it has held my icy peppermint fragrance for 5 weeks with no discoloration!)

  Keep up the good work!"

  Meagan 2/19/2009

• "You've just made a customer for life. I've spent the past dozen years trying several different suppliers and I've NEVER had a supplier give me such great service.

  1. Your packaging is superb.
  2. Your bottles are wonderful, the glass makes a world of difference.
  3. Your scents are true to form and priced right.
  4. Free sample! (really, what's that? Never seen a free sample before.)
  5. Very fast shipping. That's a bonus!

  I'll be coming back for more. I'm a successful blogger and will be advertising for you and your products out of sheer gratitude."

  Kathleen 2/19/2009

• "I have tried fragrance oils from other vendors that were less expensive, but none compare to your scents. I actually use less product. Keep up the good work"

  G.L. 2/19/2009

• "I am so happy with all the information available on your site! I have made such wonderful things and am now introducing my family to the joys of making our own bath products! Keeping g the traditions alive is such an important part of my family. It is great that you are aiding in that."

  R.F. 2/19/2009

• "I want to say "thank you so much" for your fantastic website and products. Rest assured that it has made another accict! Thank you for all of the wonderful information and tips on your site and kudos to whomever writes the descriptions for the EO's and FO's. It makes me want to try them all."

  A.H. 2/19/2009

• "Ya'll are terrible! You sent me the sample of Kumquat and I loved it and must really have it!!! Thank you for the wonderful sample and the Cucumber Melon I ordered recently. It is out of this world!! You really do make the best fragrance oils in the business."

  K.A. 2/19/2009

• "I love your Pineapple Cilantro Fragrance and beyond that, I love your customer service. Few businesses realize that whatever they sell, they are always, first and foremost, selling service. If they don't provide superlative service, the customers will go elsewhere. Bramble Berry is tops! Thank you!"

  J 2/19/2009

• "First off, thank you for all the wonderful fragrance oils! I haven't bought a stinker from BB yet, and I have a very demanding nose :) Also, I LOVE your M&P bases, especially the "like-CP" formulas. They unmold like a charm, lather like a champ, sweat less than other M&Ps, and do NOT contain SLS. Last but not least, I've never seen a company so obsessed with customer service. I'm a hobbyist, so I don't order that often, but I really appreciate being able to shop at Bramble Berry and know that I'll get great products, packaged securely, with customer service to back it all up. Many thanks!!!"

  K.D. 2/19/2009

• "Thank you, Anne-Marie, for your encouragement! You have been a tremendous inspiration to me: I would not have started my own hobby business and would not be having all this fun if it weren't for all the information that you have made available on the Bramble Berry sites and your wonderful staff who have graciously answered all my questions in a timely fashion!"

  J.C. 2/19/2009

• "Wow! Talk about super fast shipping. You guys are amazing. I have ordered from Bramble Berry for quite awhile now and I won't order from anyone else. I am always 110% satisfied. A lady wanted some lotion butter bars from me so I told her it would be a week or better before I could get my order and scents but...you guys with your lightening speed shipping have made it possible for me to make her lotions butter bars way ahead of what I told her. Thank you! I love the sample of coconut (cybilla) and the suggestions from Anne Marie for mixing up some awesome scents (very anxious to try these). The new scents I ordered are so wonderful. I am anxious to try some Jasimine, amber, vanilla, scandalwood, and a touch of frankinscense & myrhh soap. Thank you for having the best customer service around... From a truly satisfied customer."

  P.D. 2/19/2009

• "I just recieved my order that I placed on Sat. for 2nd day arrival. It was fantastic, I just love ordering from you because of the great customer service and quick turn around time. I feel like a kid at Christmas time every time I recieve my packages. You had to make a substitution on a fragrance this time, and I must say the Rise & Shine that you sent smells wonderful. Thanks again for another great order!!"

  Rachel 2/19/2009

• "I could fill, literally, pages, with praise. Bramble Berry, for those who are considering ordering is:

  1. the company you can call, desperately, on a Wednesday, for things you need for a Saturday craft show, and they will not only get you every one of your 17 random items, but they will make sure you ordered the Right 17 items--not only that, but, most of the time, they will do it for a rush fee of only $10 (which NO ONE else does!)
  2. The company that, after you look through 100 websites where people talk about good product and quality eos and fos, you find that EVERYONE uses and likes.
  3. A company of truly caring employees who watch markets and prices and quality for you, so that you can trust that the ingredients are not only what they're said to be, but that they are the freshest, the best, and the most culturally aware that they can be.
  4. A company that is there, almost 365 days/year, regardless. A company that truly values orders and customers, and one that stands behind everything they do--be it a backordered product that made something difficult (even though that isn't their fault) for you, or a phone call the MOMENT a newly harvested eo comes into stock.

  Up, down, backwards, and forwards, Bramble Berry is quality. You'll know it when you receive it. They pull out all the stops--I cannot say enough how grateful I am--they are, truly, the reason my soap business succeeds."

  B.K. 2/19/2009

• "I had to take a moment to write all the folks at Bramble Berry and send my thanks! I'm a huge fan of your delightful customer service and products.

  Your oxides are superior and make my business as success. I feel spoiled everytime I use a BB fragrance oil and really enjoy the generous sample each month. Your packaging is superb! Just today, I called to upgrade my shipping due to my fast fingers online, and it was trouble free. In fact, she walked down to change it herself! Now where can you find that service? Thanks a million...Anne-Marie and team!"

  L.M. 2/19/2009

• "Just wanted to let you know how absolutely wonderful Mayan Gold performs - what a fragrance - I was tempted to put a little behind my ears this morning on the way out the door to work. Your fragrance oils out perform all the competition. You have made a customer for life. Thank you for putting quality products out there for us to purchase."

  L.C. 2/19/2009

• "Thank you so much for the new fragrance, Hello Sweet Thang! I really enjoy your service."

  K.L. 2/19/2009

• "I just wanted you to know that my mother and I stopped by Otion today! I live in Everett and she lives in Yuma, AZ. We started making cold process soap together some 10 years ago. I stumbled upon Bramble Berry's website by accident. I talked my mother into visiting Otion with me before she left to go home for the winter. We had a ball in your shop! Your brother was extremely polite, kind, helpful and wonderful! Thank you for such a fun and "full" store. We both thank you for that. We will be back! Thank you so much for such a great day!"

  S.H. 2/19/2009

• "I just wanted to let you know how pleasant and helpful Apryl was to work with. I was simply asking questions about mixing scents. We had a few emails going back and forth, she never brushed me off with a quick answer. It was like emailing a friend. I really appreciated it. I am now looking to see what products I can start sourcing from Bramble Berry b/c of such a pleasant experience."

  J.K. 2/19/2009

• "Dear Bramble Berry, I would like to thank you for the caring and efficient way in which you handled my last order. I understand how difficult it can be to meet an individual customers request. You have met my needs perfectly and I am delighted. I have always praised your products and now I would like to praise your exceptional customer service. Thanks again!"

  Sharon 1/23/2009

• "...thank you guys so much for your help. I am totally impressed with your company and will be buying more from you guys in the future. Your pricing was very competitive and the level of customer service was out of this world. It's good to see that in a rough economy that some people aren't skimping on customer service."

  Richard 1/22/2009

• "Thanks for the prompt reply. I appreciate it. I really think your products are superior and the customer service is always friendly and helpful! Even though I place small orders, I appreciate the personal attention. I look forward to many more orders with BB."

  Davia 1/20/2009

• "...you are amazing! I know Bramble Berry has a great reputation for customer service and now I have experienced it first hand (and I liked the products and speedy deliveries as well)."

  Kirsten 1/20/2009

• "...over the years I've found that I like the selection, quality and service of Bramble Berry best of all the places I've ordered supplies from."

  Nancy 1/20/2009

• "...I just want to say that I love your website!  There is a lot of helpful information for us newbies, it's greatly appreciated."

  Sara 1/20/2009

• "Thank you so much for all your help! It is great how you respond to each inquiry in a timely manner! I would definitely use you again if I ever decide to make soap myself. This order was for a friend's birthday and I am sure that she will love it! Thanks Again!"

  Amanda 1/20/2009

• "I will be shopping on your web site again soon for more ideas and supplies!! Thanks so much for the great products and suggestions!"

  Mary kay 1/20/2009

• "The supplies arrived on Monday and they're fabulous; I'm really pleased. You folks are definitely my go-to soap supplier!"

  Mary 1/20/2009