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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Hi! Everything arrived in PERFECT condition - another BRILLIANT packaging job by Bramble Berry. Thank you!!

    Gaye 8/27/2015
  • I just wanted to acknowledge how professional and pleasant everyone is there and what a wonderful company Brambleberry is. I am so impressed each time I visit your website or submit an order or ask a question. I find so many great projects on your site and the directions are so clear and well documented that I never have to question what is meant. I’m sure you hear this all the time but I just wanted to say thank you again.

    Take care,

    Lee Ann

    PS. You make me wish I lived on the West Coast. I know it is unrealistic but I sure wish you guys had an East Coast Distribution Center as well.

    Lee Ann 8/17/2015
  • Hello, Just wanted to see if you can forward this message if you ever have a meeting or anything like that. I requested samples, and you were nice enough to throw in one I did not ask for. Well, I ended up liking that one the best, and I would never have ever ordered that one. I really appreciate your samples, and your customer service, always there to answer my questions. It makes me feel loyal and I try to purchase most of the products that I can from you because of it. I also appreciate keeping shipping low as that can eat away at profit in no time flat. Just wanted to say Thank You! For being an amazing company and all the help that you have provided to me. 
    Kari

    Kari 8/17/2015
  • Thanks so much for the great service you offer. Every order is handled with such care and packaging is the best I have ever had from any company. Love your products. Just wanted to take a minute and let you know your appreciated. Thanks, Deb

    Deb 8/10/2015
  • Hi Brambleberry, 
    I just wanted to leave a review thanking your staff for always being there for questionson Facebook. I'm a new soaper and really had a lot of questions and anxieties which Amanda, Nicole, Kelsey and other staff have helped me with. I shop at Otion and appreciate the great selection of Brambleberry products there. Thanks again so much for everything! 
    Victor  Victor 8/4/2015
  • Hay there. I ordered a large amount so your essentail oils and serious soap making supplies. It was work but I loved it!!

    I am glad you are still here thru a decade ago when I ordered from you. I loved it. I still have some of your essential oils left. 
    When my order arrived someone wrote thank you. 
    That was special and I am glad you are still going strong. 
    Now when I make my wreaths, soaps and I mean serious goat soap!! I think of your products 
    When I do Art Quilts I put a little bit of scent in them. 
    Just wanted to say thank you! 
    Now your bigger and your web site is so exciting. I will order soon.

    Anita 7/14/2015
  • Thank you so much for the quick response. I had been out of town and when I got home my new basic quick mixes were waiting for me. Unfortunately I waited too long to respond to the customer service survey, but I wanted to let you know that I am very satisfied with every one of my BB orders so far. I just started using BB a few months ago and have totally switched over to ordering strictly from this site vs. 5 other sites to get what I need to sustain my soaping addiction. Your products are the best quality and customer service top notch. Thank you for providing the best stuff out there. You've got a faithful customer for life.

    Sincerely, 

    Elisabeth S. 2/24/2015
  • I received my order of the Coffee Butter, Burnt Sugar, Blueberry & Strawberry Fragrance Oils along with the complementary Espresso Oil. I LOVE THEM!!!! All the products smell amazing. I can't wait to experiment with various types of scented body butters which has become a hobby during this current winter.

    What really stood out is the time that your company took to process & ship the order with a personal touch, the best word that I could describe is the pride taken into making a customer feeling valued is a huge plus. (Thanks Emma for putting together my order).

    I now consider myself a proud returning customer. Thanks Again.

    Jennifer M. 2/20/2015
  • Thank you again for being a amazing company. Customer service is beyond anything I have ever found elsewhere. Betty-Jo 2/18/2015
  • I also just want you all to know I'm a new crafter of soaps and perfume/fragrance oils. I tried a couple different companies products and yours are far superior!  I'm in love with the oatmeal stout I ordered last time, mixed with the hazelnut toffee, and a drop of burnt sugar. ..omg!! It's heaven! I absolutely love every scent I've ordered thus far, and can't wait to get my order of all the new FOS to mix and match....:) 

    Just dropping a note saying I LOVE YOUR PRODUCTS!  And SUPERB customer service! Thank you Brambleberry. ..one happy customer!

    Cristy T. 2/13/2015
  • I'm a junior in high school on Martha's Vineyard. Me and my friend Ellie used your products to make soap and enter it in a science fair. We tested the effects different soap bases had on holding fragrance, color, and lather. We made an amazing project poster board and entered our schools competitive science fair. With the help of your products (sample melt and pour soap base kit, island coconut fragrance, red mica) our project won us 1st place in the engineering category and 2nd place in the overall competition!! We are just sending you a huge THANK YOU for your amazing products, we will deffinatly continue using them and making soap! Feel free to send us any new products coming out to add to our ongoing project!

    Arden & Ellie 2/11/2015
  • I started making honey melt and pour soap in December. I buy your honey soap base and also add my own honey to it. The soaps are beautiful and I was hooked from the first batch I made! Your products and customer service are wonderful! In January I started my own little soap business called Buzz & Suds Honey Soap. Thank you for all of the awesome products, customer service, videos on how to make soap and all of the information you give on your website and on soapqueen. I have so much fun making soap with my kids, nieces and nephews.  Jenny 2/10/2015
  • I started making honey melt and pour soap in December. I buy your honey soap base and also add my own honey to it. The soaps are beautiful and I was hooked from the first batch I made! Your products and customer service are wonderful! In January I started my own little soap business called Buzz & Suds Honey Soap. Thank you for all of the awesome products, customer service, videos on how to make soap and all of the information you give on your website and on soapqueen. I have so much fun making soap with my kids, nieces and nephews. Here is one of my latest creations that I call hot cocoa and marshmallow swirl Jenny Jenny 2/10/2015
  • Hi! Order arrived this afternoon - as always, Bramble Berry did a brilliant job of packing it! Everything is perfect - THANK YOU! Hope the whole Bramble Berry crew has a terrific weekend! Gaye 2/6/2015
  • Anne Marie, I really want you to know how much soaping has meant to me in the process of healing my heart since retiring from 20 years of working at Hospital ER's and Hospice. Soaping is happy, fun, luxurious, pampering, smells heavenly - and I get to see people smiling – instead of at a traumatic time in their life! I bring something joyous to people – and this is possible in my life because you have made all this information available on how to make the products, you have top quality products, you share business advice and even help us on guidance on labeling.... on and on. (And I enjoy your food recipes too!) 
    Thank you Anne Marie - I hope you will see this email so you know my appreciation. You have made a difference in my life. 
    Blessings to you, 

    Victoria 2/4/2015
  • Thank you for explaining why the hiccup happened and for being so proactive in making this right! Being a new Bramble Berry customer, I've seen how you respond to others and it is always with professionalism, kindness, and grace. For that, you've made me a customer for life already!

    Sincerely,

    Karie 2/2/2015
  • I want to take the time to express my extreme pleasure in my dealings with Bramble Berry...from the online ordering process, products received as well as Excellent Customer Service extended to me! This is a FINE company with a great reputation. I look forward to being a Customer for years to come...Thank You!

    Tina 1/28/2015
  • I would really like to pass along my compliments to the Customer Service Department. Every time I have had a question, I get a response quickly, and a pretty thorough explanation of the answer. I've recommended Bramble Berry to several folks that make soap or other bath products and have specifically mentioned the great customer service. Honestly I don't think I've had fantastic customer service on a consistent bases anywhere like I have had with Bramble Berry. You are one of a kind, please keep up the phenomenal work!!

    Michelyn 1/27/2015
  • I am so very grateful for all of the soap queen videos and information! I now started my own little soap business making honey soap and adding my own honey to it also. It is Buzz & Suds Honey Soap. I am having a blast making soap and my kids and nieces and nephews are having fun helping me. Your products and customer service are AWESOME! Everyone loves the soap. So thank you very much for everything you do that helps us beginners get going on soaping!
    Sincerely,

    Jennifer 1/27/2015
  • I just wanted to let you know if the supplies for the Soap Crafting Club are being Fed Ex USPO they need to be sent to my P.O Box as they do don't deliver mail to my home. The P.O Box address is: P.O. Box #875 Guerneville CA, 95446 Thank you so much for all that you do!

    Cristina 1/22/2015
  •  I just wanted to say how happy I am with my order. I am sort of new to cold process soap making but am totally smitten with it. I just did a funnel pour technique using the clays, charcoal, and peppermint essential in my order. It looks beautiful. Thank you for supplying my creative hobby. And thank you for the sample too. 

    Yvonne 1/13/2015
  • Your company has never let me down. You have exactly what I need every year and there's no fuss to get it. Thank-you! Rick 1/12/2015
  • Just a quick note, I started making soap after serious health problems. I started out just for my family, friends. Then shows, I quickly out grew my home, I had soap everywhere. I opened my store 2 years ago in my home town of ellijay georgia. A very small shop, showroom was the smallest room, 9' x 22'. This shop was off the beaten path but still in site of the main shopping area, rent was cheap. I'm happy to say I've just moved into a shop on the main strip. Lots of foot traffic, and much bigger showroom and windows. All I had before was the door. Every soap receipe I make is ran thru you soap calculator. I only use your colorants. And many of your ideas you share I have used in one way or another. Sorry not as quick as I thought. Just wanted to share, my success is in a very large part your success. THANK YOU AND ALL YOU DO, IT DOES MAKE A DIFFERENCE. You have reached Main Street in Ellijay, Georgia all the way across the country. HOORAHHH for you. Laura 1/8/2015