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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • I recieved my package two days ago, made the soap yesterday, and am extremely pleased! Once again your company has sent me quality products in record time. Thanks and Happy Holidays.

    L.B. in CA 9/6/2007
  • I wanted to tell how extremely pleased I am with your business. Everything from the quality of your products to the best customer service I have ever received. Thanks for providing flawless business!! I am now forever a customer!!

    Lacey 9/6/2007
  • I just had to tell you how much fun I'm having with the water soluable paper I got from you! Now you suggest writting on it or using an ink jet printer to print, but I'm using a laser printer and it works great! I've made 6 soaps so far using it and it's just the coolest thing! Don't ever get rid of this product! It's fabulous!

    R.W. 9/6/2007
  • I would like to personally thank you ,for I have received my Package just now...Everything is very pleasant to us and thank you so much for the free sample "Lilly of the Valley" it smells amazing and for the 10$ off offer next time ordering...With wishing you the best and with our highest Greetings.

    L.H. in PA 9/6/2007
  • Thank you so much for your help! I am so pleased with the customer service I have been getting from Bramble Berry. I appreciate your help very very much.

    C.T. in TX 9/6/2007
  • I just recieved my package and I have to tell you I was pleasantly surprised to have recieved everything so quickly. I also love the fall fragrances. I will continue to shop with Bramble Berry for all my soap making supplies. Thank you so much!

    Steph 9/6/2007
  • I tried your fragrance oil(s) for the first time and am blown away by the quality! Keep up the good work!!!

    K.W. in WA 9/6/2007
  • Just wanted to tell you how much I appreciate your getting my order out so quickly. I was in a real bind with a last minute order and you saved the day. Thank you for great customer service.

    S.M. 9/6/2007
  • Just wanted to know that I really like how you have the E-mail with tracking # that takes right to my info with Fedex. I really hate when I have to order from another company. Ordering from you is so much easier!

    H.S. 9/6/2007
  • Thank you Bramble Berry for you lightening fast delivery. I placed my first order on November 7th, and recieved my package at 8:30 am on the 9th. I am so impressed with the quality of your rebatch base and your fragrance oils!

    N.M. 9/6/2007
  • We are just starting out in our soaping venture and you all have become my primary provider. We just received the sampling of your m/p bases...I wanted to see how I liked them compared to the Stephenson goat milk base. I'm itching to get to it!! The Christmas scent sampler we ordered has some scents that our kids would love to drink from the bottle! Yum! I just wish I lived closer so I could visit Otion. Georgia is just too far away!

    J.P. in Georgia 9/6/2007
  • I'm soooooo in LOVE with the Pineapple Cilranto FO. It is my all time favorite and I ordered 1 oz plus got it as a free scent to! LOL~~ I soooooo recommend this to everyone! Thanks to you for all the scents as I am and will remain a buyer here. I told a candle maker friend of mine about you today at a craft fair and they WILL be checking you out! Great noses everyone!

    L.L. 9/6/2007
  • Received my book order today and was delighted with the books. I am new to soapmaking and I just love the ease and information provided by your site.

    Tracey 9/6/2007
  • I just had to take a moment and let you know how pleased I am with your service and products. You continue to amaze me at how fast I get my orders. And your fragrances are wonderful! I have recommended you to a couple of people who are looking for fragrances.

    M.S. in WA 9/6/2007
  • Thanks so much {for the order change}! Do pass this along .. your company truly has the best customer service I've ever encountered. From kind, friendly handling of billing snafu's such as this ... to the other night when I called at 9pm, my time, to add something to an order, the person I spoke with was so friendly and helpful and not only got my item added but was able to help with a backorder as well. Thanks so much!

    E.F. 9/6/2007
  • Thank you for absolutely stunning products!

    A.K. in Zaire 9/6/2007
  • I've ordered several times and had a problem with one of my orders. It was taken care of immediately and cheerfully. I love your FO's and every product I've gotten has been top notch. I will continue to make Brambleberry my main source for my soapmaking ingredients.

    L.S. 9/6/2007
  • I LOVE your products....they make soap making and other products so easy to make, and you even sell the packaging. I made my first batch of soap and lip balm from kits two weeks ago and shared them with friends. I have had so many compliments on both products, that I ordered your 25 lb block of soap base and two large containers of lip balm, in addition to flavors, colors and scents. I am eager to get enough product ready for the pre-Christmas craft shows in my area.

    J.L. 9/6/2007
  • I just wanted you to know I think your site is the best out there and also to say thanks! Keep up the great work!

    Christina 9/6/2007
  • Just wanted to say I love your site! I do a lot of shopping online and it's so rare to find a site that totally exceeds expectations. My orders (I placed a second after being so pleased with the first), arrived at lightning speed with everything packaged carefully and all products are exactly as advertised. For someone who is absolutely *clueless* as far as soap and lotion making, I'm having great fun experimenting with the different recipes and oils and (don't panic I'm sticking with melt and pour for soap).

    Caroline 9/6/2007
  • Thank you so much for your timely service. I'm so impressed with the quality of the items I got and how beautifully they're packaged. AND thank you so much for the free sample of sarsaparilla. I never would have thought of purchasing it and now I must have more. It is absolutely stunnng.

    L.M. 9/6/2007
  • I just got my order and was VERY pleased with the Applejack Peel sample. It is a fragrance I wouldn't normally order based on it's description, but it is simply AMAZING!!! I LOVE it and will be ordering some very soon! Keep up the AWESOME work!!!

    K.L. 9/6/2007
  • After trying others companies fragrances I have decided, that I am only using Bramble Berry scents for my products, no one else compares. All the others are too weak, and do not throw in my candles, and your bath and body fragrances are just wonderful, I wish you had a store closer, I be there once a week!

    E.R. 9/6/2007
  • OH MY GOD!! I just tried your YUZU for the first time, it is great!!!! I made it white with yellow and orange from calendula powder. My new favourite scent!!

    K.D. 9/6/2007
  • Karma! I am so in love with this fragrance and its possibilities. I have been playing with a blend of your Karma, Orange Ginger, and Amber. Winter is coming, and I'll try making a butter with my vanilla-bean infused oil, along with some Karma and a few drops of vanilla essential oil. Thanks, again, for your wonderful customer service!

    D. 9/6/2007