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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • I am really knocked out by the quality of your products and your customer service. Even the free sample of Fresh Baked Bread fragrance oil was superb. I have smelled quite a few others but yours is definitely the best. I am very impressed with the way you assess what you carry, rather than have scents which range from A grade to F grade and the customer has to sort them out. Yours have all been A grade, and that's unusual. Makes me much more inclined to go ahead and order from you without worrying if I will receive something "off" or "not even close". You really helped me with customer service, too. I forgot to order an important item and e-mailed you as soon as I could. You e-mailed me right back, assuring me that you would include what I wanted in the order. When I got the order, it was just as I needed. Thanks. It's that kind of quality and customer service that makes a loyal fan base.

    F. 9/6/2007
  • I JUST WANTED TO THANK YOU AND YOUR COMPANY FOR THE PROMPT ANSWERS TO MY QUESTIONS. I AM SO PLEASED WITH YOUR COMPANY AND THE FACT THAT YOU ANSWER MY QUESTIONS SO FAST IS AMAZING I WILL DEFINITELY CONTINUE TO ORDER FROM YOU.

    J. 9/6/2007
  • You just gained all of the business I used to do with another company. The person I dealt with at Brambleberry when I had a problem was courteous, responsive, and did not insult my intelligence. And what is more, she followed up on her promise to track the missing package, so I placed a slightly bigger replacement order..... I hope you keep having the great service you offer now. Many thanks.

    J.K. 9/6/2007
  • THANK YOU! I just recieved my soap molds and they are just beautiful! I also was surprised by the sample of essential oil! I will gladly do business with your company again and again!

    J.M., in ID 9/6/2007
  • I just received my order! Thanks so much for your fast and efficient service. I will definitely be ordering again.

    C.N., in CO 9/6/2007
  • The Karma blend is fantastic, and I am going to be totally selfish and keep this one for myself! Thank you so much for your FAST shipping and great customer service.

    D.J., in TX 9/6/2007
  • Hi Everyone at BB-Thank you, Thank you, Thank you, I received my first order from you and I could not believe my eyes when I popped the dragonflies out of their molds. The detail was incredible, even the background. I don't think I'll ever purchase molds from anywhere else.

    P.B., in IL 9/6/2007
  • After reading about Anne-Marie and your water soluble paper, I ordered it and was very pleased with your web site on how easy it was for me to order, everything was clear, quick and I now have my water soluble paper. I was pleasantly surprised with your gift of a yellow oxide mica that you sent me with my order. Thank-you very much, just that little detail made me a regular customer besides your excellent products.

    J.R., in Caracas, Venezuela 9/6/2007
  • I am a soy candle maker, and recently tried some of your candle fragrances because so many soapmakers have complimented your products. The free sample I received, however, was your cosmetic-grade FO, Energy. I tried it and I can definitely give it a THUMBS UP for use in soy wax.

    M.P. 9/6/2007
  • You sent me a tester of the Heather and Hyacinth. But I LOVE it! I never would have tried it going by the description, because I don't like unisex much. I really don't think of it as unisex at all, even though my husband likes it, too. It reminds me of walking around the houses at the beach when I was a girl. Very lovely; gonna order some very soon.

    K.D. 9/6/2007
  • Thank-you Anne-Marie! You saved my show! My package has arrived on time and in perfect condition and I will be able to make enough soap to go to my show tomorrow and sell away! I must especially praise the raspberry plum flavor oil I bought, it smelt so good I wanted to drink the whole bottle! Thanks again. I am truly greatful. Without your kindness and patience I would have lost out on tomorrows sales, and I have a good feeling about tomorrow.

    S.B. in Canada 9/6/2007
  • Thank you for your fast turnaround on my orders. We have had such good comments on the soap produced from the 3D molds, that as money permits, we are moving all of our production to use them. Keep up the good work!

    T.B. 9/6/2007
  • I have to say that I have rarely come across such excellent customer service. I really appreciate it. I am recommending you to all my fellow soapers.

    S. in MA 9/6/2007
  • I don't even know where to begin to commend Bramble Berry on the comprehensive and high quality of supplies that are offered. I started my own little cottage industry called "House Of Glass Artisan Soaps"which is growing in leaps, and I have used your products, mainly EO's and my customers rave about each new scent I try. Two of our favorites which have quite the following are Moroccan Fig and Bonsai. I make M&P soaps and now I am using you shampoo which doubles as bath gel...its truly awsome, and does exactly as you say, moisturizes and holds a frangrance for a very long time. We are hooked. Thanks you for packaging supplies also its so nice to be able to get everything you need on one site and with great service and such high quality.

    J.M. in NJ 9/6/2007
  • Thanks again for being upfront and for the excellent, quality items and service you provide. I'm a new customer to you-and a far away one at that-but, rest assured you've won my trust and I will be a repeat customer. Trust and quality items are few and far between in some states.

    T.C. in Arkansas 9/6/2007
  • I got a sample of Rise and Shine fragrance oil in my last package and it smells exactly like Hawaiian punch! I LOVE it.

    S.C. in MA 9/6/2007
  • I recently ordered products from you for the first time. Prices were great. I was very pleased with the products. I will definitly be ordering from you again. I would recommend you to other hobby soapmakers. Thank You!!

    H.L. in CT 9/6/2007
  • Kudo's to you Bramble Berry! I am placing my 3rd order with you within 2 months. I love your web site and your shipping time is far-superior than many other online vendors. I am new to soap making and have not yet tried the CP method. I originally set out to produce massage oils for my Son who just became a licensed Massage Therapist however, with all of your blended fragran oils, I had to try my hand at M&P soap. I love it. Thank you for the sample of Sleeping Angels, my Grandson really likes it so I have made several bars for him.

    L.G. 9/6/2007
  • Thank you for your presentation at the TXSA Convention. Visiting with you was inspiring. I appreciate you giving us the show samples and your sharing of information. I love the company values and wish you success in the future

    M.H. in TX 9/6/2007
  • I just wanted to drop you a quick note and let you know that I really appreciate the level of customer service that you folks have shown for this order. I have never had a shipment arrive in such horrible condition before (because of sloppy handling on the shipper's part), and I really thought it would be a really pain to get this resolved. To my surprise, the broken and mangled shipment was quickly and cheerfully replaced in spite of the fact that most of the order was missing (which I presume was because it broke during shipment).....it makes life a lot easier when you know a supplier is going to do the right thing. So, thanks again for your attention to this order. It has solidified Bramble Berry among my list of suppliers.

    S.W. in PA 9/6/2007
  • Hi, I wanted to tell you how much I'm enjoying doing business with your company! Your fragrance oils are really very nice. I used the sample of Bergamot/Chamomile you sent and made a whipped shea butter that was absolutely out of this world! Everyone at work just LOVED the fragrance! Thank you for your customer care!

    D.J. in TX 9/6/2007
  • Just a quick note to tell you how fabulous the flexible molds are! I have used them for theme parties for both soap and CHOCOLATE and I absolutely love them. Keep up the good eye for durable, versatile molds.

    T.L.C. 9/6/2007
  • I have purchased thousands of dollars worth of fragrances, etc. from about 7 different companies over the past 3+ years. There is no other places which matches the quality and friendlness as Brambleberry does. And, they merged with Cybilla Fragrances several months ago, my other favorite. What you get when you purchase these fragrances are fragrances that have been tested in Cold Process soap. So, unless the recipe itself has faults, you know your soap will not seize up on you when you add the fragrance

    R.S. in KY 9/6/2007
  • Turkish Mocha is worth it's weight in gold! Oh it's heavenly. My kitchen smells like starbucks! I love your shop and I recommend your products all of the time. As a matter of fact, I get such remarkable compliments on my soaps that I even tell my customers now, go to brambleberry and pick out what you want me to make next! You are awesome and have a great "nose" for scents. Oh, and that vetyver you recommended as a sample? Mwah! Perfect! I love it! It's next on my list! Thanks again

    D.F. in RI 9/6/2007
  • I am a very picky customer, who lives in Alaska- so I have to be. I want to praise your shipping & business. If I have a question, you are very pleasant & eager to answer. Soapmakers, if you are using another soap company - try BB, you won't be sorry (you'd be soapy).

    J.D. in Alaska 9/6/2007