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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Just want you to know I really love the the fragances I have got from you! Looking forward to getting more.

    J.M. 9/6/2007
  • You guys are making it so hard to stay a natural soap maker. I have been making/selling natural soaps fulltime for 7 years--I got bored and wanted to play a bit, so bought some of your fragrance oils, figuring I would be right back to essential oils in no time. Your fragrance oils are so GOOD! I just used the sample of Sea Moss fo in some Earth Day sea turtle bath bombs---it smells amazing! Phenomenal work, Brambleberry, from someone who's head has been in a soap pot for a very long time!!

    J.B. 9/6/2007
  • Thank you so much for having such great quality products. My grandaughter and I made lotion sticks this weekend and we love them!! My business is really starting to take off and I thank you again for the great quality and easy to follow directions.

    R.H. 9/6/2007
  • The Passionfruit Papaya is selling a treat for us, and will be a standard stock item. I had thought it would sell well in Australia, and it hasn't let us down. Absolutely amazing in Lotions, butters and creams, good in CP too - no seizing. One of the most requested FO's during our workshops. I've not had a single sniffer turn up their nose!

    J.B., in Australia 9/6/2007
  • Brambleberry was the first company I bought from when I started making soap 5 years ago. Oatmeal, Milk & Honey is the best. I have saved some of those first bars and they still smell great.

    S.G., in RI 9/6/2007
  • Hi Brambleberry people! I just want to say THANK YOU and I love you guys! I just noticed the FedEx notification, you are so FAST! And I appreciate it because I am moving some lotion bars out the door and need the ingredients! Thank you again, I enjoy doing business with you!

    M.G. 9/6/2007
  • I just needed to take a moment to thank Bramble Berry and its associates. I am very worried about ordering on line without a personal referral. I took a chance with you all and could not be happier. The products are everything you say and more. The packaging is done with care. I have placed 3 orders with you and am very happy with each. I have emailed a few questions to you and always received a prompt and helpful response. What else can I say? Thank you very much for everything. What an awesome company!!!

    Shani, in CA 9/6/2007
  • I thought I would let you know that I used your Heather and Hyacinth FO in both soy wax and J50 at 1.5 pp. Both the cold and hot throw are amazing. This is a great candle scent for spring.

    K.N. 9/6/2007
  • I am so thrilled. I received my order of a variety of scents today -- and they all smell WONDERFUL. I was seriously determined that if half of the scents were usable, I would have gotten my money's worth (I'm very picky), but scent after scent was just incredible! Thank you so much.

    L.P. 9/6/2007
  • I love this web site. I could shop all day. the service is fantastic. The scents I orderedsmell wonderful in my cold process soap. Can't say enough good! Thank You.

    S.C. 9/6/2007
  • I have to take my hat off to you. Your company has been a rock for us. We are an up and coming company and all of the products I have bought from you have been consistant and fabulous. Your pink grapefruit fragrance oil is used in my products and it is everyone's favorite scent. We call it the infamous, "Pink Grapefruit". Original, yes?

    J.S., in FL 9/6/2007
  • Thank-you, thank-you, thank-you! My order was WONDERFUL! It arrived in record time, especially considering I'm way up here in Canada! The scents were WONDERFUL and the sample was a nice touch! The clear glycerin is crystal clear and just by pouring and using it I can tell what great quality it is. With exchange rate, shipping and taxes I still got a great price buying from you guys and amazing quality! You can quote me on this if you want! Brambleberry products are amazing and I will certainly be purchasing more soon! Thank-you!

    S.B. 9/6/2007
  • I would like to say as a past, present and future customer, the Nag Champa is the most wonderful fragrance I've ever received to this date! I'm sure it will be a huge seller and I can't wait for my next order! Thanks again!

    E.V. 9/6/2007
  • I just wanted to say that I rec'd my order today and first off - Norman in your customer service area was wonderful when I left a message at your company yesterday, he e-mailed me back right away and was very helpful and second, I am very impressed with not only your products but your packaging!!! For me, 98% of the time I buy things for what they look like rather then what they are, and your products are packaged so professionaly and simply pretty that I would by them in a store just cause! Finally I would like to say that due to your impecable customer service, you can bet your berries I will be returning soon to purchase more of your products!

    C.D. 9/6/2007
  • Just recieved my latest order and once again I had to let you know how positively thrilled I was. It's like Christmas for me. The quality of your products are outstanding and I really love the little personel touches like the handwritten thankyou.Wonderful customer care! The replacement mold for the one that was out of stock was perfect and your free sample of fragrance oil was exactly the kind of oils I am collecting. How did you know so soon? Any way thank you so much.

    C.P. 9/6/2007
  • To everyone at Bramble Berry I would like to say thank you so much for all of your help and hard work!!! I just received my first order and I felt like a kid in a candy shop. My order was small, but it felt incredible. The last time I felt that way was when I worked for The Body Shop and when I went to school at the Aveda Institute. Only this time it was knowing it's for my business and I cannot thank you enough!! I have sent numerous emails and Anne-Marie you have been extremely helpful. When I opened my box there was a wonderful thank you as well as samples of fragrances. That was awesome! Thanks and I will definitely be ordering again.

    S.K. in WA 9/6/2007
  • Yesterday I received my most recent order from you. I want you to know that I have ordered from many other places that sell soap making supplies and I find the quality of your products is by far the best I have found. When you say clear melt & pour it IS Crystal clear not yellow-clear. Your molds are inexpensive and better quality than most I have bought elsewhere and the other products you sell I find are also of better quality yet are also still reasonably priced. Since I operate out of my home and don't have room to store allot of product, I Love the fact that I can order any amount of product and there is no dollar limit, so that way if want only 1 EO or FO, I can buy only one.....

    V.G. in Iowa 9/6/2007
  • Your products and customer service are superlative, and your scents are out of this world. I am an essential oils kind of gal, but your fragrance oils are such high quality I'm finding I enjoy them as well. I have been mixing the EO & FO's like crazy. In particular I am wild about your Almond Biscotti (FO) with Litsea Cubeba (EO) and a touch of Vanilla Vanilla (FO). It's the perfect lemon cookie. So yummy. And, I love mixing your Ginger Lime (FO) with Lavendar (EO). It's such a clean, fresh mix. I received my order yesterday. This is my first time ever making soap, and already I've placed a second order. I'm so thankful that a friend of mine was using your products for her small business and led me to your website. I can't imagine going anywhere else.

    B.S. 9/6/2007
  • My last Brambleberry order just arrived and I wanted to drop you a line and let you know how much I appreciate your always great products and service! The two fragrances I purchased are divine, and going into soap this weekend, and you just can't beat your price on the Milky Way molds. I just wish I had a need to order more (and more often LOL)! Keep up the great work!

    S.C. in NE 9/6/2007
  • I just have a moment but I wanted to tell you that Blackberry Sage I purchased from you was a BIG hit during the holiday rush. Used it for soap, and it was # 2 seller after Milk/Honey. We had about 15 scents out during December, sold roughly 700 bars, and probably 75 of those were the Blackberry Sage!!!

    J.C. in WA 9/6/2007
  • We received our products today,and we had to write you to tell you that we are so very impressed with your products! They are so wonderful and we are so thankful to God for him leading us to your website. It is my prayer that your business will continue to prosper in this year and beyond. I have looked over your website and many others which offer similar products, but there is something so special about your company that sets you apart from the others. From your website, we get the first impression that you actually care about your customers and you want them to succeed and that you are willing to do all that you can to help everyone from the new businessperson to the seasoned professional. God bless you and all that work for your company as well as your customers.

    K.H. 9/6/2007
  • Thank you so much! my order just arrived and is everything I have come to expect from your great team.

    D.R. 9/6/2007
  • I made a batch of lotion bars tonight for the family Christmas party tomorrow...they turned out great!!!! They are gorgeous (can I say that?)!!! Oatmeal Milk & Honey with gold mica (no color) and a Red Tea with spiced apple coloring and mica. I'm promoting them as "Healing Heel Sticks"...I used mine all year long and now I need a new one. Thanks for all your great products, customer service and running such a great operation!! Best to you in 2006!

    M.G. 9/6/2007
  • Kudos are long overdue - have meant to do so long before now. Brambleberry has helped launch a love affair with soap and toiletry-making for me! The excellent products are surpassed only by your courteous and helpful staff. And, the website set-up is inspired! It's so helpful to pull up products and have helpful hints, ingredients listed, usage info., etc. right there with the product. And, for even more insight, "Teach Soap" is only a click away with a wealth of information, inspiration, recipies, and the delightful Soap Gallery! Also, I mustn't overlook the helpful experts at Otion who assisted me with a colorant migration problem a while back. Thank you for offering such a premier online business with quality products, amazing service, and prompt order processing. Wishing all of you the merriest of Christmases and all the best in the coming year!

    D.K., in Utah 9/6/2007
  • I've heard you praised very heartily in our soapmakers group on Yahoo... And, you live up to it! I really do love your scents... I'm glad I searched around and took everyone's advice..because they smell awesome.. got a whole bunch from you today.. and the violet smells soo old fashioned! Love it.

    P.D., in New Jersey 9/6/2007