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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • I work for a small mail order business too, and I know how much I like it when people write me saying they are happy with our product--so when I saw your email "testimonials" I decided I just had to write my own. Who knows, maybe I'll even make it to the web site?

    Anyway, my package arrived today--in no time at all considering I'm on the other side of the country. All the contents were safe and sound (and smelled really good). I'm convinced you're "ounces" are bigger than everyone else's. I ordered from you because your prices were so much better, and because you had absolutely everything I needed. I had no idea you would be so generous!

    Most importantly, as you can see from above [this note], I had a lot of questions. I'm new to this, and really have no idea what I'm doing. So being able to write Anne-Marie was really great. It seemed like each time I'd write her, I'd forget to ask something, so I'd end up writing again. Then, of course, I'd come up with more questions. After the third go round, I figured I might get a polite email asking me to stop writing and leave Anne-Marie alone. But I didn't! I just got answer after answer.

    Thanks for taking the time to reply to all my emails and thanks for sending all the supplies so quickly. I'll let you know how everything works out, and I'm sure I'll be placing another order soon! Maine 9/11/2007
  • Just wanted to send a note thanking you. I received my birchwood mold this week and have already soaped in it. I really love it! Thank you for such wonderful service and the gift which came in very handy. I always enjoy doing business with you -- just wanted to let you know.

    M.K. in Virginia 9/11/2007
  • Dear Brambleberry: I just wanted to let you know how much I enjoy your company. Your prices are the best and your products are of the highest quality! I really love shopping from you!

    J.K. in Ohio 9/11/2007
  • What a surprise, our packages arrived on Sunday. Every thing we ordered was neatly package and in order. Thank you for the samples, they are such a neat treat! We are looking forward to making our soaps, lotions and lip butters with all these great products. As all the other customers have commented on your products, we have to Overwhelmingly Agree. Wonderful scents and great packaging!

    J.A. in California 9/11/2007
  • My order for my coconut and palm oil arrived this afternoon. YAHOO! Never, had I ever received such fast service and such excellent packing! Thanks so much! I will definitely will order in the future from you and you are soooo close (I live in southern California and usually ordered everything from East Coast vendor(s)). I am so happy, happy happy...Thanks!

    M.Q.B. in California 9/11/2007
  • I received my order/package today. The package smelled so wonderful-I ripped it open like a big kid. Opening pacakges from your company is like opening a box of Craker Jacks...the sample scent is the prize! I received Sun Ripened Rasberry.. i love it. It reminds me of Kool Aid..that's a good thing where I come from! I placed an order yesterday for additional scents. I have a craft market on April 12th and I'm going to use your scents to make "pedicure products". I'm so excited..this is such a wonderful adventure. Thank you..peace and blessings.

    L.H. in California 9/11/2007
  • Just wanted to let you know that I love your company. Everything is great. I Receive so many good things about the fragrances I buy. Thank you for providing quality products at a great price. No one can beaat your service. Thank you.

    A.P. in Ohio 9/11/2007
  • I just received my replacement bottle of lilac (one of 2 bottles had spilled in transit) and it also included a sample size of lilac as well. I am thrilled! I told the woman who helped me that lilac is my favorite fragrance and voila, a free sample size.

    You are my #1 provider for all of my soap needs. Your customer service is beyond compare and your people the very best. Thank you all.

    R.P. in Florida 9/11/2007
  • I wanted to write and say I received my order today. This is my third order I have gotten from you and am so pleased with your lightening fast shipping. I ordered on Monday and received it on Thursday and shipping was only $6.80. Wow!!! I ordered six new scents this time, Patchouli, Lavender, Frankincense and Myrrh, Cucumber Melon, Bonsai and Banana, which is always a chancy thing for me to do, but I have to say I love all six of them. When I ordered I confirmed and finalized the order then remembered I was going to put in the suggestions that I would love to try the sweet grass as a sample. You must have mind readers there, because that is the sample you sent me. I WILL be ordering a larger bottle on my next order, as I love it also. I have to say I ordered a honeysuckle from some other company; it was a little bit cheaper and I just thought I would try it. As you can see I ordered another bottle of honeysuckle from you, as yours is much superior to the other company's. Thanks again for the great pricing, fast shipping, excellent packaging and wonderful scents.

    L.J. in Wisconsin 9/11/2007
  • Once again I had to write to let you know how impressive I think your company is - I recently placed a small order of fragrance oils and they arrived - the relaxing fragrance oil is wonderful! I know my customers are going to love this one. Can't wait to order a bigger bottle! Plus the free sample of apricot freesia was great - the last free sample and this one will be introduced to my line - what a great way to introduce your other fragrances!! Thanks again!

    S.C. in Wyoming 9/11/2007
  • I live in Yokosuka Japan and my husband is taking part in Operation Iraqi Freedom. The post office over here is working overtime and we are simply not getting our packages quickly. However, my first order from Brambleberry came in 7 days. I could not believe it and I couldn't be happier!!!Thank you for making life a little easier for your military customers based overseas!! I wish other companies would consider us and make online ordering as easy as you have! Most companies take FOREVER to mail out their packages and to receive something in one week is absolutely amazing! Thanks for your promptness and wonderful products! I am very pleased!!!

    T.K. in Japan 9/11/2007
  • Thank you so very much for your overwhelmingly generous and prompt response to my lost order, I very much enjoyed all the wonderful samples you sent, so much so that I'm hoping another of my orders go astray! :) Really, you went above and beyond what anyone else would have done in the same situation, it is easy to see why you enjoy the reputation you have amongst soapers, you are one in a million.

    I just placed another Brambleberry order last week. While the distance between us might dictate that I should find a closer supplier, I, like many others, have seen you bridge that gap time and again with great products, fast shipping and the very best in customer service. It hardly makes sense to deal with anyone else when we get all this from you. My many, many thanks.

    N.M. in Pennsylvania 9/11/2007
  • Thank you so much for the quick delivery of my recent order and for the free sample of strawberry fragrance oil! I was so thrilled to receive my package and even more excited when I found the quality of your products to be top notch! I love the goats milk MP base and have created two new soaps for my product line from it. I can't wait to place my next order so I can get to know all of your product line even bettter!

    A.C. in New Jersey 9/11/2007
  • Hi To all at Brambleberry, -- Thank you very much! I just received my first order and I am amazed and impressed at how quickly everything arrived and how wonderful everything is. I had to go ahead and try some of the new essential oils that I ordered, and I have to say that they are among the best that I have worked with! My new bars of soap look and smell wonderful, and I am already putting together a second order that will probably include some of that wonderful Sweetgrass sample sent that was included in today's package. I have been searching for a nice "clean" scent to use in the seaweed soap I plan to make, and the Sweetgrass seems perfect for it. California 9/11/2007
  • Just wanted to let you know I received my order this morning and I couldn't be more pleased! Not only was the shipping quick, but the fragrance oils are wonderful! I ordered Lavender and Mango! Mango! and can't wait to use them. Also, thank you for the sample of lavender f.o.! I will certainly be ordering from you again---THANK YOU! A very happy customer.

    D.D. in North Carolina 9/11/2007
  • Just wanna drop you an email letting you know I received the package and am pleased with the products and lightning service you offer. The packaging was superb. Not only did you wrap all the glass bottles with padding, you even wrap the book with it too! I heard so many people recommending your site. It was my first order and I'm a believer. Also thank you for the bonsai FO. It smell fresh and I think I'll use it in a shaving soap with the bentonite I just got from you.

    D.T. in California 9/11/2007
  • Just wanted to let you know that I received my order in perfect condition today. I just ordered on Friday and it made it across the entire USA already. I'm attaching a photo of my heather and hyacinth soap that I colored with your cellini blue mica. I just love this soap, the scent and the color are to die for! Thanks for all of your great products and support,

    L.T. in Maryland 9/11/2007
  • Thank you for the opportunity to purchase such a wide array of wonderful supplies. I have needed a reliable and affordable supplier and I believe I now have one in Bramble Berry Inc.

    D.V. in New Mexico 9/11/2007
  • I wanted to email you to let you know that I received the order I placed on January 15th today. Everything is great and Thank You So Much for the Sample of "Holiday Candy"!!! I LOVE IT! Actually I love all of the items I got!! I also wanted to Thank You for calling me and letting me know you had the "Cactus" Soap Mold that I have been looking everywhere for! You went out of your way by calling me to let me know you had it, and I really, really appreciate it alot!!! I will definitely be a return customer for a long time to come! I wish everyone online were as professional and courteous as you are!! Texas 9/11/2007
  • Just wanted to write quick praises for your helpfulness in filling my first order. I didn't realize that the butter pots I ordered were back ordered until two days after my internet order...major breakdown until I called and spoke to a gentleman who gave me a description of every lip butter pot you had in stock (I was not at a computer) and added it to my order. My other praises go to your MP soap. It cuts so smoothly and easily that I don't have to "chisel" at it like the others I have tried and it has absolutely no odor. The Holiday Candy scent that you sent got high praises from my daughter and I was informed that I had to add it to my collection. Thank you for running such a wonderful and helpful business. North Carolina 9/11/2007
  • I just wanted to send a note complimenting you on your wonderful fragrance oils! I ordered about 20 different fragrances a few weeks ago. I have tried every one of them in my soaps. They smell amazing. Many people have commented that the fragrances "smell just like the real thing"! Your fragrance oils are also very reasonably priced! Great scents, great prices... I will definitely be ordering again, sometime soon! Thank you so much! Any my sincere compliments to you!

    S.C. in New Hampshire 9/11/2007
  • I received my order from Brambleberry yesterday. As usual, I was very please with my order from Brambleberry. All the fragrances smell great. I can't wait to use them. Thank you for the sample fragrances. I really like the orange spice.

    C.Q. in California 9/11/2007
  • Had to send you a testimonial after receiving my order. Happy 2003! You sure started off my New Year the right way with your quick delivery, well-packaged/protected products plus the delightful surprise of the Grapefruit/Lily F.O. sample. The vanilla F.O. you sent is incredibly rich and fragrant & I can't wait to add it to my lip balms. Those daisy shaped lip balm pots are fantastic & my fussy teenage niece should be happy with hers. Also, I think you've created some cool & colorful labels for your fragrances. Customer service is doing extremely well at your place of business. You sure help give the internet a good name.

    L.M. in California 9/11/2007
  • I ordered from you a few weeks ago and was very happy with how fast my order came. Two other larger companies I ordered from took longer than you did, and one is only four hours away, LOL. The mulberry fragrance oil was wonderful - the scent lasts and lasts and that is hard to find in a fragrance. All the products were wonderful so far - am definitely ordering back soon!

    E.W. in Florida 9/11/2007
  • You're the Best Anne-Marie, and by the way, I love your Apricot Freesia FO. It was a hit this Christmas. I put mixed it with a little lavender and my family, husband's family and friends went gaagaaa over it. Your fragrances and essential oils smell like no other. And thank you most of all for being so kind to me. I hope to order more FO within the next week or so. I have over 15 essential and fragrance oils combined from you. I didn't have a lot of money this year and I made everyone's gifts from my heart so when I went sat at my bed that evening, the prayed that they would like their gift sets and they did.

    R.B. in Maryland 9/11/2007