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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Bramble Berry has the best fragrances!! I'm a devoted customer now who will be using you many times in the future.

    L.W. in Oklahoma 9/9/2007
  • As always, thank you for your prompt and suburb customer service. I recommend your company to as many people as I can. In fact, just this past weekend I turned a childhood friend on to soaping. I have sent her directly to your website for all of her soaping needs.

    M.C. in N.Carolina 9/9/2007
  • My last order was SUPERB! I had also ordered from another supplieron the same day and your products arrived faster and in better condition. Thanks so much!!

    C.C. in Texas 9/9/2007
  • I just received my order today. I wanted to say thank you for the items. I see that you put a 1/2 oz bottle of your orchard sample fragrance. It smells divine! I can't wait to use it. I look forward to future purchases from you. Thank you so much.

    A.B. in Ohio 9/9/2007
  • I wanted to thank you for my order. I just received it. Also thanks for the soap mold and fragrance oil. I look forward to doing more business with you in the future.

    D.C. in Alabama 9/9/2007
  • I am hooked..not only are your products wonderful, but your staff are also. I've been doing a brisk amount of ordering from another supplier, no more!

    J.C. in Arizona 9/9/2007
  • I just received my soap mold and cutter. WOW-- I am impressed with the craftmanship. I think we might just have to whip up a batch of soap tonight to try it out. Bramble Berry should be the role model of how business should be conducted.

    T.S. in Illinois 9/9/2007
  • Mahalo to you too! I just got my first Bramble Berry order today and I am very happy with it. The scents are yummy, just what I expected, and you even sent a freebie. I especially appreciated the environmentally friendly packing material. I'll be ordering again, and tell my friends. Thanks and aloha.

    J.R. in Hawaii 9/9/2007
  • Thank you for you quick response. You all get an A++++ in customer service. All of your products I have received have been top notch. We will be ordering all future supplies from you. It is a pleasure doing business with Bramble Berry & You.

    T.S. in Illinois 9/9/2007
  • You are "bar-none" one of the best businesses I have ever had dealings with. Have you ever considered giving custonmer-service workshops to other companies? I appreciate your prompt responses, excellent packing, and quick shipping. Thank you for all you do. I especially appreciate the extra gift tucked into my orders.

    L.F. in Japan 9/9/2007
  • I wanted to say thank you very much for your wonderful customer service! I'm very very new to soaping and getting my first order is very exciting! You guys packed my products so well and even the packing material itself enthralled me!

    C.G. 9/9/2007
  • I love everything I have ordered so far. The quality is great, the shipping fast and the prices can't be beat. I can't wait for my next order.

    T.W., in Arizona 9/9/2007
  • I just stopped by to THANK YOU for your generous donations to the recent Iowa Gathering. I was one of the lucky ones who received one of your F.O.'s (Santa's Spruce). I always love getting the goodies and trying something I might not have ordered. Without the support of our suppliers our gatherings wouldn't be as much fun. Thanks Again!

    L.M., in Iowa 9/9/2007
  • The new site looks fantastic! And the vanilla bean fragrance oil is unbelievable, it has become my number one seller, my customers smell caramel, butterscotch and kaluah and go crazy over it!

    K.H., in New York 9/9/2007
  • Your customer service is outstanding and I wanted to let you know how much I appreciate it! I have already made a wax candle with your Basil Lime and I love the scent throw! It seems to be working great.

    B.H., in New York 9/9/2007
  • Thanks to the excellent products that you sell my products are getting ready to be sold in one of the Largest hotels in my city....Thank you again for assisting me in making my dreams come true. You all are truly awsome. I'll send you a picture of the finished products on the shelves!

    G.A., in Arkansas 9/9/2007
  • I really wanted to commend you on how quickly you filled my order, that you provided shipment tracking, and that you sent it so well packed. I should add, the products, mostly essential oils and blends, are heavenly. Thank you.

    D.F., in Montana 9/9/2007
  • I am have been researching soapmaking for quite some time and fell upon your website and think it is EXCELLENT! It has a lot of information for me that has given me great ideas. Thanks ever so much.

    L., in New York 9/9/2007
  • I have to say, your packaging is great. I don't know if I mentioned that earlier, but you guys obviously take a lot of pride in your products. I will definitely shop again! I only wish I lived closer so I could see the shop first-hand.

    C.R., in Washington 9/9/2007
  • I just wanted to write to you this morning and let you know that I love your new look! It is very appealing and will draw in more customers I am sure of that! I have just purchased your lotion bar containers in the past and didn't realize how much you have that I will be ordering soon. Thanks so much for you hard work and great products!

    D.S. 9/9/2007
  • I received my order of the 60 blue glass bottles. When I went back a few days later to order some of your micas I noticed that the bottles had gone on sale at 1/2 the cost. To put it mildly, I was disappointed with my timing!

    When my order arrived I saw that because the bottles had gone on sale shortly after I ordered, you charged me the sale price and not the full price. You didn't have to do that, yet you did. I don't think my mouth stopped smiling all night!

    Please know how very much I appreciate what you did. It's wonderful to do business with people who are still human in their dealings and not motivated strictly by money. You had every right to say, "Sorry about that, but ..."; instead, you went more than the extra mile to make a customer happy. And I am a HAPPY customer!

    D.J. in Nevada 9/9/2007
  • I have a show on Sunday and found out on 4:45 Thursday afternoon that a shipment of items that I needed from another supplier that were ordered on tuesday for two day shipment were shipped today (Thursday) Meaning I wouldn't have the supplies for this show. In a frenzy, my husband and I panicked trying to find a place that could get the items to me. ASAP. We called Brambleberry and my husband spoke with Anne Marie who had the Fed EX guy right infront of her. She set the whole thing up, I got the supplies I needed and will have them by tomorrow.

    As Im sure you know, the holidays are crunch time for soapers. We rely on our suppliers so we can make the bread and butter. It is so comforting to know that we have people like Anne Marie who are willing to go all out for their customers. It is this kind of customer service that will keep customers like me coming back.

    Another woman I spoke to in one of my groups today is going through the same thing with another supplier and I quickly referred her to Brambleberry. I will continue to refer my soaping friends! ALSO, I just wanted to add that your Rise and Shine fragrance is one of TOP sellers...

    J.B. in Louisiana 9/9/2007
  • Thank you so much for shipping our shrink wraps for our lotion tubes! They arrived this morning. We really appreciate it! We have a show at our church tomorrow so we are thrilled that we will be able to bring our lotion tubes. Thanks again and happy holidays!!

    K.Y. in Michigan 9/9/2007
  • I am SO happy with the shipment I received today. I ordered orange peel powder that I couldn't find anywhere else. I am also very happy about the way it came: in a plastic jar-like container instead of a plastic bag. I am so happy with the service, I intend on ordereding all of my supplies from bramble berry in the future!! Thanks so much!!

    A.T. in Texas 9/9/2007
  • Yesterday I received my order from you and I'm really pleased! One of the EOs I ordered was out of stock, so I was sent a free mold and a lovely fragrance oil sample. The mold you sent was one of the molds that I almost ordered! And the fragrance - spearmint-eucalyptus - is quite nice and is perfect for some soaps I'm doing. I'm pleased with the quality of everything, and your prices are very good too. Just wanted to let you know you've got a happy (and future returning) customer!

    A.B. in Massachusetts 9/9/2007