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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Just wanted to let you know that my order arrived exactly when it said it would...and I am very happy with it.  Also, thank you for the FO sample....can't wait to try it!

    D.L. 9/7/2007
  • I just had to write and thank you for the amazing customer service you provided on my last order. Everything arrived promptly (do ya'll live there or something? You shipped so fast!) and the free sample was the icing on the cake. I loved the chocolate scent and I'll probably order it. Your products were exactly as promised and your prices were great. Thanks again for everything. You'll be hearing from me again!

    W.H. in Indiana 9/7/2007
  • Thank you so much for such quick service. Everything arrived here relatively secured. Anne-Marie's thank you notes made things so pleasent. I like knowing I'm dealing with real people and not just computer print outs...very encouraging. Just thought I'd drop a line and thank you profusely for my quick service.

    Thank you so much.

    K.H. in Maine 9/7/2007
  • We need this [new order] asap if possible!!! Thank you SO much for your support! Our products are going to be featured on "Good Day Live" national tv morning show.... We couldn't have done it with out your lovely fragrances! Thanks! Terry Hatcher from Desperate Housewives sent us a thank you card... too...loves our products.... Thanks TO YOU guy's up there supplies wonderful stuff so people like us can continue to make our wonderful stuff!

    Y.T. in OR 9/7/2007
  • I remember Anne-Marie when she was just a small soapmaker like the rest of us. At one point we were going to start a soapmaking group and Anne-Marie suggested we all should move to Washington because it had such wonderfully cold winters (huh??)

    Then she opened Bramble Berry. Her business thrived, not only because of product quality but the best cutomer service around. Never a problem with Bramble Berry.

    I can't wait until the infared thermometers are back in stock. Her scales are the best around and for the best price as well. I have the one that will weigh up to 33 lbs (I think). It's a relief not to have to work with a 5 lb. scale for large batches.

    S.W. in MA 9/7/2007
  • I received the package yesterday and I'm very happy with the products like always. Thank you very much for the great attention that I received from you, I appreciate it a lot.

    E.R. 9/7/2007
  • I just wanted to say that you guys are the best! I needed soaping supplies ASAP due to a late invite to a charity craft show. I had two weeks to whip up 100 bars of chocolate soap. I immediately placed my order and it arrived 2 days later, just as promised. I couldn't have done it without you.

    Thanks so much!

    J.M. 9/7/2007
  • I'm a first time buyer and just want to say that I love the products I purchased. The soap is great and love the molds. You were kind enough to call me about not having a portion of my order, then called me back to tell me you found one. Thank you so much. Can't wait to buy from you again!

    B.C. 9/7/2007
  • I like ordering from your site as you provide quick, efficient service, and if I have a question, you provide, indepth I might add, the answer until I understand it. Your fragrance oils are the best and truest to a fragrance that I have found.

    Will you start providing Designer Type Perfume Fragrances please, please, please??? I have ordered from another site with the poorest service I have ever encountered. I know there is a sizable market for these Designer Types as they are plentiful on various sites, but they are so expensive and have not found one where we can produce our own perfume, colognes except the site that can't be trusted to follow through with backorders or refunds.

    R.G. 9/7/2007
  • Being a soapmaker, I get caught up in having to make the same orders all the time and I really get weary of the same ol', same ol'. Every once in awhile I make a batch "just for me" using extra special ingredients and the like. Well I have to tell you I used your Karma Blend in such a batch and I am so impressed and thrilled with the wonderful scent! Kudos! Let's see some more of these!

    K.V. in Washington 9/7/2007
  • I couldn't believe it when the FedEx guy showed up today with my order already! Thank you so much. Everything arrived in great shape, and I love the sample fragrances you include with my orders. I'm new to soap making, and your company is helping to make it lots of fun! :) It's so neat to open the box and have a personal thank you inside - what a nice touch! Thanks again for the great service from a very appreciative customer!

    L.M. 9/7/2007
  • Your "Karma" E.O. Blend is OUT OF THIS WORLD and I intend to introduce it into my product line. It's subtle earthy and elightening blend is perfect for my bath products (esp. fizzies and salts) and lotions and is loved by my friends both men and women alike. Smells just like the LUSH scent! Great job on this one Bramble Berry!!

    J.S. in California 9/7/2007
  • Wow! I have just started my own soap making business and I'm using your fragrances from Brambleberry because I have found them to be the absolute best. I love your tip page on Keeping Organized because at the moment, I am living and working in a very small trailer with my husband and daughter and I am always looking for new ways to keep my stuff organized! Thanks!

    E.B. 9/7/2007
  • This is one of the most enjoyable and fun sites I have found in a long time. I am always looking for fun new things to do with the little ones. With plenty of supervision I think we'll have hours and hours of fun making some of the projects and what a wealth of hands on for them. Thanks so much.

    Paula 9/7/2007
  • ... I am a beginner at soapmaking and have ordered scents from two other companies. Yours BY FAR, are the most superior smelling and I am VERY picky. There was only one I didn't care for which is highly unusual as there are usually several. As for that one, it was my own fault. It was the pineapple cilantro and the write up clearly stated that the cilantro was subtle but as I LOVE the smell of cilantro I was hoping it would be stronger but of course, that's my mistake. Also, the soap molds are absolutely gorgeous and I can hardly wait to start. Thank you for the sample as well.

    T.M. 9/7/2007
  • I just want to say "You guys are awesome." The professionalism was outstanding and you were very quick to fix my shipping problem. Thank you so much. There was one problem with my order: my fragrance oil was slightly open and spilled a bit in the box. But most of it stayed in the bottle. Thanks so much. I'll ordering from you again soon!

    C.W. 9/7/2007
  • Thank you for my last order, free sample, and the exceptional personal service! Thanks again and wonderful doing business with you!

    K.H. 9/7/2007
  • I just wanted to that I received my order again today and was very pleased so I wanted to let you know this. I have been ordering fragrances from companies over the past few years, (some of these places demand $100.00 minimum order) only to be disappointed in the scent throw in candles or in the bath products. All of these places state that their oils are uncut and high quality with good scent throws. I have been so disappointed and have not been able to complete many projects because of this. But today I was so happy to get my order and smell the difference that a true high quality fragrance oil smells like. I just love the smell of the vanilla, watermelon, karma, drakkar noir type and green tea. The drakkar noir alone smells just like the type we buy at department stores. The green tea is what I have been looking for. And the watermelon is truly juicy and mouthwatering. I will definitely order larger sizes in the future. It is hard to find honest to goodness true fragrances as well as great customer service. Thank you also for the free samples.

    B.N. in Texas 9/7/2007
  • I am a member of the Soap Dish Forum and won a surprise box of CP goodies from their raffle a while back. I wanted to say I am so excited about all the products I received. I've used the castor oil and the bunny mold so far. I also have the Rosehip Jasmine fo out ready to soap. I passed around the fo's to some of the adults at my son's birthday party and they loved them so I can't wait to try them all.

    T.L. 9/7/2007
  • I have been very pleased with the products I have ordered so far. I look forward to doing much more business with Bramble Berry in the future.

    J.K. 9/7/2007
  • Hello Lovely Ladies and Gentleman (if any) at Bramble Berry. I received my order in perfect condition today, yeah! I was pleasantly surprised to find a sample of Rise and Shine in my box. It smells so yummy, I just had to thank you so much for sending it. I hope each and everyone of you had a wonderful holiday and I pray for continued and expanded success for you in this coming year.

    C.S. in Texas 9/7/2007
  • I am looking to thank Anne Marie Faiola (SP?) I got my order of like cold process M&P--Can I really wrap in paper when done adding my goodies? Also are you known as "AMFM" and if so can I have the email adress with the tips that I came across before?I love the GENEROUS sized Chamo&Bergamot sample!!I made use of it w/ a rebatch base-we'll see if the soap sets up, but the GOO smells AWESOME!!

    K.P. 9/7/2007
  • T H A N K Y O U! What a great website. It is about time that the internet has something as wonderful as your site and thanks for sharing. Regards, One very happy Aussie.

    C.H. in Australia 9/7/2007
  • I just love your English Rose FO, and I post from time to time on the Latherings Forum Board that it is the best Rose fragrance there is! If anyone asks what Rose to order, I jump in with a recommendation for your English Rose. And of course, Energy is a best seller, too. Now I have to keep Arabian Spice on hand, and wish I had remembered to put that in my last order. I will be ordering more of that soon. Just wanted to let you know.

    V.L. 9/7/2007
  • I received my order night before last and have been very pleased with the quality of your products. The mold I ordered is AWESOME and the essential oil sampler set is a great way to let me try something new. THANK YOU for my free sample and the coupon for my next order. My only regret is that I left it at home, so I'll have to order more later today. The service is excellent and the product is too.

    L.M. 9/7/2007