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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • I just wanted to drop a note to you and let you know that I recieved my body lotion kit last night and was thrilled with it! I immediately began making lotion as soon as I got the box open. I have so far made 4 bottles of different smelling lotions and people at my job are going nuts for the consistancy and smells. It took a bit of experimentation, but the lotion I made is perfect! Not greasy, and makes my hands very soft. I think I may have used a little too much scent, but I can "cut" the formula with extra unscented lotion I made.

    I just wanted to take the time to let you know how happy I am with your product and look forward to ordering more from you in the future! Thank you SO MUCH!

    C.C. in New Jersey 9/7/2007
  • I have just recently starting making my own soap and products. You were the first place I have ordered my supplies from and I will search no further. I have been impressed with everything I have ordered. Thanks!

    M.K. 9/7/2007
  • First of all I want to thank you for expediting my order- I was a little worried with the Christmas rush that I would not get my supplies in time for my Gift Baskets- but I did and THANK YOU. I have been a regular customer for a few years now and you have been CONSISTENTLY efficient and have the best customer service people ! You always come out with awesome fragrance oils - my new favorites: Cranberry Fig and Chamomile Bergamot both are just wonderful!! Keep up the great work!

    M.D. 9/7/2007
  • I received my order today and it's just great! No more crappy scents and molds from "store name deleted" for me. One thing though .... in the shipment there was a small bottle of Chamomile-Bergamot that I did not order. I would be thrilled to keep it if it's some kind of freebie but would hate to think someone else got shorted. It's not listed on the packing slip either. Please let me know if you would like me to return it and I will do so. Thanks Again!

    B.L. 9/7/2007
  • Just received my first order and wanted to let you know how pleased I am. Products are packaged so nicely and smell great!

    K.P. 9/7/2007
  • I just received my order today. I am so excited and cannot wait to get started on soaps and scrubs for Christmas presents! Everything looks wonderful. Trouble is, I promised myself I wouldn't start on anything until I get my house cleaned & decorated! Now I have incentive, but I bet tonight I will make a little something anyway.....Thanks!

    K.R. 9/7/2007
  • I just want to say thank you to the folks that take my orders on the phone.You guys are the greatest,you are always so gracious and patient. It is wonderful doing business with you. And the thoughtful free gift is much appreciated. May God Bless each and everyone of you this Christmas Season.

    J.B. in Florida 9/7/2007
  • Your Relaxing is EXCELLENT!!!! Everyone who smells it fall in love with its soft, yet alluring fragrance. Thanks so much, it has become one of my favorites, and I think will be one of my best sellers.

    M.W. in Massachusetts 9/7/2007
  • We have now ordered from you our second Sunnybrook mold. I must say that the Sunnybrook mold is the best that I have been able tofind and the difference the mold makes when I see my soap at craft shows up against others is amazing. You can definately tell the difference. You are a life saver, thanks!

    J.H. in Texas 9/7/2007
  • I just made my first visit to your site . . . and my first purchase! Your site is appealing, very user-friendly, and your selection of products outstanding. I'm really looking forward to adding these natural soaps to my soy candle gift baskets. Thank you for offering them!

    K.P. in Wisconsin 9/7/2007
  • Just have to rant and rave about that Karma EO blend of yours. I didn't try it earlier as I can't say I'm a huge fan of patchouli, and I still wasn't sure of it when I smelled it in the bottle (smelled medicinal to me), but I mixed up a blend of jasmine wax, orange wax, and emu oil and several drops of the Karma blend, and oh my goodness, it's fabulous! I don't know if the jasmine scent from the wax is helping it along, but it smells so darn good on my skin!

    T.C. in Washington 9/7/2007
  • I have to rave for a minute about the Bonsai scent! Oh my goodness! Even my husband swooned at the scent! I made a set of soaps that he wouldn't let me sell! I added some seaweed extract and bamboo powder along with the Bonsai to the Organic was a wonderful soap! Thank you for offering such great products! I'm never at a loss for creativity when I shop with you!

    J.M. in Ohio 9/7/2007
  • Hi Guys!!!!! Oh My God!!!! The fragrances that I got from you are AWESOME!!! I could hardly wait to make some soap and give them a try....So far I've made the Vanilla Select, and the Sweet Grass and Sleigh Ride (my favorite so far) and Pumpkin Spice...all cold process soap....very very very pleased with your product.....I am looking forward to getting some Christmas Spice from you.anyhow...LOVE the stuff and look forward to making soap until all of my 'new smells are used up....which at this rate, is gonna be FAST! I have a primitive furniture/dolls/wood-craft/candle/soap and needful stuff business....I sell to 6 shops...4 in Minnesota, 1 in Iowa and 1 in Wisconsin....the soaps were an addition to my line about 6 years ago and are doing very well.....I decided to switch up the fragrances a little and this was just the ticket...thank you for the good service as well....

    R.E. in Minnesota 9/7/2007
  • WOW! I just recently began ordering from Bramble Berry and have been very happy with the products. Today I received the first group of fragrance oils and I am TOTALLY thrilled. I have tried at least eight other fragrance suppliers and only one of them has consistently good oils. However, the Bramble Berry oils are by far the best I've tried without any doubt! It is so awesome to find scents like these. Thank you very much!

    D.D. in Michigan 9/7/2007
  • I just wanted you to know that I have really enjoyed using your products. I am very happy with the quality and the service. Thank you!

    D.T. in Florida 9/7/2007
  • Can I just tell you that I don't know HOW I survived without my BB molds??? I adore my BB molds and cannot sing enough praises. Not for nothing but I sold my <name removed>mold, once I got my paws on a BB mold. I was DONE FOR after that! Do you guys EVER run sales on them? I'm afraid to know that you do for fear of what it would do to my paycheck! Thanks for having this great product!!

    R.G. in Massachusetts 9/7/2007
  • Just wanted to say how much I love your fragrance oils!, they always smell true to their scent, and the glass bottles that you package them in an added plus. Your shipping time and customer service is the best I have experienced. Thank you so much for the samples!, I think they are wonderful.

    Lora 9/6/2007
  • My order arrived today and I am so pleased with the quality of the fragrance and essential oils. That isn't the only perk though, the prices are great and the shipping is fast as well. I have finally found a supply store I can stick with!

    I.D. in FL 9/6/2007
  • I want to thank Anne-Marie and Bramble Berry for donating supplies to our Adolescent Medicine Teen Program. We were able to provide young girls who are pregnant and/or parenting with soping workshops at free cost. We also used the supplies to include an activity night for out HIV positive youth. Thank you so much for your help! I emailed 9 or 10 suppliers and only Bramble Berry offered to send free supplies. Other places offered discounts but we couldnt afford the prices.Not only did you do that but you emailed personally which was by far the kindest act. Our kids loved the soaping activities and they have continued to soap on their own. It is with people like you that change can occur! Thank you!

    V.M 9/6/2007
  • I just wanted to drop you another quick note about how wonderful Bramble Berry AND Otion is! Whenever I order online, my shipment arrives within a couple days. When I have gone to Otion, your staff was very knowledgeable on all of your products, made suggestions on how I might improve my soaps and lip balms and always go out of their way to help me and trust me, being in a wheelchair with a service dog, that type of customer service just doesn't happen too often!

    .K. in WA 9/6/2007
  • Thank you so much for my box of goodies... As usual, every Bramble Berry Fragrance is fabulous! I have to tell you, I am totally amazed by each of them... Talk about a diversity of scents... And yet, each is absolutely fabulous on it's own merit! I do not know how you do it, but you have a very gifted nose, that's for sure! The Hungarian Lavender with it's lovely green edge, and no medical smell at all, is a dream come true. I have never been able to find a Lemon Verbena, that I could just fall madly in love with... it is multi layered, crisp, with nice soft edges... A fabulous almost classic sort of scent... I am totally in love with this wonderful jewel...

    L.S. 9/6/2007
  • I just received my first package from Brambleberry. Everything was intact and accounted for. But, and really this is the most important thing, the EO and FO completely and totally ROCK! Thank you so much for the quick turnaround and great products!

    A.H. 9/6/2007
  • I just wanted to thank you for my package! I recieved it just 3 days after I ordered it! I am delighted to say the least with how it arrived. It was not just some cold box full of my merchandise, I felt a great company when I opened it! A thank you was handwritten on the box flap and the cupon was soooo appreciated...and the free gift! Wow! You are a great company! I will do more business with you Soon! All my soaper pals will hear about you as well!!! I hope you know what the free sample of oil was that you sent because I will be wanting more! Thank you again, so much!

    K.M., in CA 9/6/2007
  • Thank you very much for considering my request. Your company is nice and really takes care of their customers unlike those I encounter before, after they got my money and email them even for some question about their product, they never replied and ignore me (they are the company that should never be in this kind of business).

    S.D., in NJ 9/6/2007
  • Just wanted to say the Blog is fabulous as is everything you do! I have been with you since my own company's beginning and I have watched you grow. I respect you so much, I count you as being a Sandy Maine or a Catherine Failor, a pioneer. You have always resolved any of my concerns in a timely manner and I recommend Brambleberry every chance I get. Just wanted to let you know that I think you and your staff are awesome, wishing you continued success!

    C.B., in CA 9/6/2007