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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • "Wow! Talk about super fast shipping. You guys are amazing. I have ordered from Bramble Berry for quite awhile now and I won't order from anyone else. I am always 110% satisfied. A lady wanted some lotion butter bars from me so I told her it would be a week or better before I could get my order and scents but...you guys with your lightening speed shipping have made it possible for me to make her lotions butter bars way ahead of what I told her. Thank you! I love the sample of coconut (cybilla) and the suggestions from Anne Marie for mixing up some awesome scents (very anxious to try these). The new scents I ordered are so wonderful. I am anxious to try some Jasimine, amber, vanilla, scandalwood, and a touch of frankinscense & myrhh soap. Thank you for having the best customer service around... From a truly satisfied customer."

    P.D. 2/19/2009
  • "I just recieved my order that I placed on Sat. for 2nd day arrival. It was fantastic, I just love ordering from you because of the great customer service and quick turn around time. I feel like a kid at Christmas time every time I recieve my packages. You had to make a substitution on a fragrance this time, and I must say the Rise & Shine that you sent smells wonderful. Thanks again for another great order!!"

    Rachel 2/19/2009
  • "I could fill, literally, pages, with praise. Bramble Berry, for those who are considering ordering is:

    1. the company you can call, desperately, on a Wednesday, for things you need for a Saturday craft show, and they will not only get you every one of your 17 random items, but they will make sure you ordered the Right 17 items--not only that, but, most of the time, they will do it for a rush fee of only $10 (which NO ONE else does!)
    2. The company that, after you look through 100 websites where people talk about good product and quality eos and fos, you find that EVERYONE uses and likes.
    3. A company of truly caring employees who watch markets and prices and quality for you, so that you can trust that the ingredients are not only what they're said to be, but that they are the freshest, the best, and the most culturally aware that they can be.
    4. A company that is there, almost 365 days/year, regardless. A company that truly values orders and customers, and one that stands behind everything they do--be it a backordered product that made something difficult (even though that isn't their fault) for you, or a phone call the MOMENT a newly harvested eo comes into stock.

    Up, down, backwards, and forwards, Bramble Berry is quality. You'll know it when you receive it. They pull out all the stops--I cannot say enough how grateful I am--they are, truly, the reason my soap business succeeds."

    B.K. 2/19/2009
  • "I had to take a moment to write all the folks at Bramble Berry and send my thanks! I'm a huge fan of your delightful customer service and products.

    Your oxides are superior and make my business as success. I feel spoiled everytime I use a BB fragrance oil and really enjoy the generous sample each month. Your packaging is superb! Just today, I called to upgrade my shipping due to my fast fingers online, and it was trouble free. In fact, she walked down to change it herself! Now where can you find that service? Thanks a million...Anne-Marie and team!"

    L.M. 2/19/2009
  • "Just wanted to let you know how absolutely wonderful Mayan Gold performs - what a fragrance - I was tempted to put a little behind my ears this morning on the way out the door to work. Your fragrance oils out perform all the competition. You have made a customer for life. Thank you for putting quality products out there for us to purchase."

    L.C. 2/19/2009
  • "Thank you so much for the new fragrance, Hello Sweet Thang! I really enjoy your service."

    K.L. 2/19/2009
  • "I just wanted you to know that my mother and I stopped by Otion today! I live in Everett and she lives in Yuma, AZ. We started making cold process soap together some 10 years ago. I stumbled upon Bramble Berry's website by accident. I talked my mother into visiting Otion with me before she left to go home for the winter. We had a ball in your shop! Your brother was extremely polite, kind, helpful and wonderful! Thank you for such a fun and "full" store. We both thank you for that. We will be back! Thank you so much for such a great day!"

    S.H. 2/19/2009
  • "I just wanted to let you know how pleasant and helpful Apryl was to work with. I was simply asking questions about mixing scents. We had a few emails going back and forth, she never brushed me off with a quick answer. It was like emailing a friend. I really appreciated it. I am now looking to see what products I can start sourcing from Bramble Berry b/c of such a pleasant experience."

    J.K. 2/19/2009
  • "Dear Bramble Berry, I would like to thank you for the caring and efficient way in which you handled my last order. I understand how difficult it can be to meet an individual customers request. You have met my needs perfectly and I am delighted. I have always praised your products and now I would like to praise your exceptional customer service. Thanks again!"

    Sharon 1/23/2009
  • "...thank you guys so much for your help. I am totally impressed with your company and will be buying more from you guys in the future. Your pricing was very competitive and the level of customer service was out of this world. It's good to see that in a rough economy that some people aren't skimping on customer service."

    Richard 1/22/2009
  • "Thanks for the prompt reply. I appreciate it. I really think your products are superior and the customer service is always friendly and helpful! Even though I place small orders, I appreciate the personal attention. I look forward to many more orders with BB."

    Davia 1/20/2009
  • "...you are amazing! I know Bramble Berry has a great reputation for customer service and now I have experienced it first hand (and I liked the products and speedy deliveries as well)."

    Kirsten 1/20/2009
  • "...over the years I've found that I like the selection, quality and service of Bramble Berry best of all the places I've ordered supplies from."

    Nancy 1/20/2009
  • "...I just want to say that I love your website!  There is a lot of helpful information for us newbies, it's greatly appreciated."

    Sara 1/20/2009
  • "Thank you so much for all your help! It is great how you respond to each inquiry in a timely manner! I would definitely use you again if I ever decide to make soap myself. This order was for a friend's birthday and I am sure that she will love it! Thanks Again!"

    Amanda 1/20/2009
  • "I will be shopping on your web site again soon for more ideas and supplies!! Thanks so much for the great products and suggestions!"

    Mary kay 1/20/2009
  • "The supplies arrived on Monday and they're fabulous; I'm really pleased. You folks are definitely my go-to soap supplier!"

    Mary 1/20/2009