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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Its like Christmas every time I receive a package :-)! Outstanding products, customer service, packaging and shipping!! Thank you all for everything you do!

    Susan 12/27/2011
  • I just wanted to say thank you(!) for all of the wonderful starter kits and great links for advice that you provide! I am new to soap and lotion making but your kits have made them much less intimidating to start and I have been having so much fun! The quality of your base ingredients is wonderful compared to those found at craft stores and they are about the same price. So, thanks again and have a safe and happy holiday!

    Catherine 12/11/2011
  • I just received my first shipment! I am so excited. I watch your videos over and over. You are great in your explanations and speed in which you show your different topics (not fast or slow). I haven't had to call C/S but I can only imagine how superb your company is by the quality of products, the care in packaging (OMG! The best I have EVER seen) and fast processing. Thank you for all that you and your wonderful staff do for us. P.S I LOVE the special gift in my package!

    Connie 12/7/2011
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    Thank you for your prompt response. Bramble Berry has the best customer service of any company I know of. Pass the word!

     

    Rene 11/29/2011
  • Thanks for being SO awesome! You always ship quickly and my order arrives quickly. The products are outstanding, can't thank you enough. I wish all the companies I order from were like you....and I wouldn't order from them if you had all I needed...lol. Anyhow, keep up the good work...You guys rock!!!!

    Courtney 11/19/2011
  • I just wanted to share with you how pleased I always am with the products I purchased from Brambleberry! You know what I always look forward to? The free fragrance oil you "slip" into my package and the personal "Thanks" written on the shipping receipt. Customer service means a lot and y'all really rock! Thank you! P.S. also wanted you to know that in all my experimenting with M & P soap bases and fragrances, I've given so many of those soap samples to one of the homeless missions here in Memphis...pay it forward! Thanks!

    Donna 11/18/2011
  • I just got my shipment last night and was very pleased! I am so excited to try making melt and pour soap. This is my first time. I am writing because I would like to thank the 3 girls (don't know 2 of their names) that helped me after calling in several times. I am a new customer. With every call, each girl was so courteous and kind and went out of their way to help me. These things I remember when I'm ordering from companies. This is my first order and I was using 2 $25.00 visa gift cards. I was told I could only use 1 per order (I told her I didn't know). But Kristen actually took the time and split my order and tried to work out the shipping so I could use both cards. She went over and beyond your normal rules, I'm sure, and I thought that was so sweet. I told her now I know and I will make sure I buy 1 card next time as to not do that again.Your phone service is impeccable! I'm just tickled about that! If there is a way you can find out who those girls were, please give them a hand and thank you! I will be ordering again from your company. Could you please also make a note on my account to leave future orders on my back porch. It was raining last night and FedEx actually left my box at another door in the rain, which I know wasn't your fault. Once again, thanks so much for the caring and courteous gestures and the free sample. Happy Thanksgiving!

    Melanie 11/17/2011
  • I just got my order...Thank you for your professionalism, promptness, quality, and the free sample! I am glad I chose your company to purchase my supplies from.

    Marlene 11/16/2011
  • Thank you so much for supplies and Soap Queen TV. My local stores are not carrying soap making supplies and I started making soap a few years ago. The colors and scents from Bramble Berry are top quality. I have started putting a clear layer, placing plastic fairy buttons in my bars,then a fun color.Kids love to wash and then keep the button. Thank you for all you do to keep this craft alive!

    Mandy 11/11/2011
  • Hi Ladies, I just wanted to take a moment to say thank you to your employee Tina and to tell you just how great she is. It took three phone calls to finally get my order straightened out but she was very patient and even when we thought we were through, she called me back to tell me the 8 oz pump bottles had just come in and I got them in the order. Thank you again.

    Melanie 10/24/2011
  • My second or third shipment arrived today, and I just wanted to stop and thank you for placing an extra item for me in each shipment. You're an amazing company from what I've experienced so far: wonderful videos to help newbies like me; great customer service to field questions; great packaging -- no shipment problems -- and on top of that, you extend appreciation to your customers by adding an extra item to their shipment. More companies should be like you. Thanks

    Barbara 10/23/2011
  • I LOVE your products. I just got my very first order from you only 4 days after I bought it. You guys had written thank you on the receipt and even put in a sample fragrance. Now THAT'S customer service. No wonder you are the best in the world!

    Katie 10/18/2011
  • I am a new soap-er and am already hooked. I do cp and have tried hp. I have to admit to being curious about m&p as I have a handicapped child who wishes she could help Mommy. I know that when I get the courage to try this m&p that your site will have all I need. Your site has made my soaps better...thank you Bramble Berry.

    Cynthia 10/12/2011
  • YOU have a STELLAR  phone team at BB (being a newbie I think I have dealt with all of them, LOL). They are knowledgeable and thoughtful and they act like I am the only customer on the phone and they take ALL the time I NEED....maybe I am and everyone else orders online.


    This is what makes your company successful along with the superior products! If you hold Staff meetings please take them out to lunch or get doughnuts or something and tell them, from the shipping dept to the ph team, they are GREAT.


    I love you GUYS at BB. Thank you for correcting my mishap....with all my goodies I will be hoping for it again LOL.

    10/12/2011
  • Thank you for your excellent customer service. I know it takes time to have someone reply to all of the little e-mails like mine. I appreciate the personal touch you all add to everything. You are a model to me for my own business.  Thanks again!

    Mary 10/11/2011
  • I just got my package. I can not believe how carefully you handled the items. Thank you! Thank you! Thank you so much! You have the best prices, best shipping rates and the best quality products.

    Senum 10/6/2011
  • Kristen, Thanks so much for helping me through this -- I am making Cupcake Bath Bombs as the "Mom Favor" for my little girls' birthday party next weekend so I really have to watch how much I'm spending.Also, when I called yesterday with some questions, Tina was more than helpful -- she even pulled up the tutorial I found for making these little bath treats to make sure I wouldn't be missing any steps when it came time to make them. SOOOO nice. Its really wonderful to have someone be that helpful on the phone -- especially when I know NOTHING about soaping. Tina had me feeling confident by the end of the phone call and now I can't wait to get these supplies so I can make these adorable favors for all the Moms who will endure my girls' crazy hooplah of a party next weekend. ; ) I'm a blogger who is blogging about my kids' party and I will be SURE to give LOTS of thanks to Brambleberry on my post about these favors. Y'all ROCK!!!

    Elizabeth 10/5/2011
  • Hello everyone, Bramble Berry is the best place to find all your soap supplies. You all are awesome.  I can't tell you how much I love everything you carry. You are the best. Thank you.

    Donna 9/30/2011
  • I have been making shaving soap for about 3 months using locally purchased supplies. I found the Brambleberry sight and could not believe how much cheaper their prices were so I placed an order. The order arrived amazingly fast and the quality of the supplies is incredable! I can't get over the Wasabi and Wake up Rosemary blend scents!!!!! They are great for my shaving soap, thank you Brambleberry!

    Scott 9/22/2011
  • I had my presentation tonight, and thanks to your [Kristen] advice, it was a huge success! The ladies made some beautiful colors of both candles and soap, and were very impressed with the fragrance selection. At least five people asked where I got my product, so hopefully you can get a few more customers.
     
    Amazing customer service, each time I need it.  Thanks again!

    Missy 9/13/2011
  • I love Bramble berry! I love the Soap Queen videos because they helped me understand soaping more. I love the hand writen thank you on the order forms, it makes me feel valued. Most of all I love your products!! Thank you for the sample gifts you sent! You guys are the best!!

    Madelyn 9/9/2011
  • Just wanted to let you know that your staff ROCKS for getting my order shipped before the long weekend! I appreciate the great service very much :)

    Kathy 9/3/2011
  • I have been obsessively reading your blog and watching Soap Queen TV for the last week to the point where I’m dreaming about soap!I have dabbled in soap making using craft store supplies but your videos really inspired me to try some new projects and to invest in quality supplies.I received my first Bramble Berry order yesterday and could not be happier with it. Even my husband (who is a watchdog on my crafting budget) was impressed with your site and has been making suggestions for my next order. I appreciate everything that you do: the tutorials, the videos, the kits, the way comments and questions on blog posts are responded to…you have a customer for life!

    Carrie 9/2/2011
  • I received my order a week or so ago (brain fog!) and everything arrived unscathed and in a timely fashion. Thank you for the Almond Biscotti - I forgot I was to receive a little gift - more brain fog! :o)

    Anyway...I find your shipping rates very reasonable; Anne-Marie is delightful in her videos, graciously and generously interacting on her blog, and I look forward to doing more business with you again. I'm a "noob," but have learned a great deal from her already!

    PK 9/1/2011
  • Hello! I just received my order and I wanted to tell you thank you so much for the Almond Biscotti. It is things like this that make customers want to come back.Thank you for taking care of your customers in a neat way. I just might have to follow your lead with my customers. Thanks much!

    Amy 8/12/2011