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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Just wanted to say that I just received my first order from you and I absolutely LOVE everything. It was all there, right when you said it would be. Also, I'm usually hesitant about ordering fragrances online without smelling them first, but your descriptions were wonderful and led me to some scents that I really love. And thanks for the sample (I love it and wish I'd bought it too, lol).

    Thanks so much, you guys are great and congrats to Anne Marie :)

    Audrea 4/30/2011
  • I received my Brambleberry package today - I am absolutely blown away!

    Firstly with the absolutely yummy scents that I can't wait to start using and secondly the speed with which this parcel made it to me - all the way to NEW ZEALAND. 2 days..... you rock!!!!

    I'll see you again real soon - you have a hardcore fan here in NZ, no doubts.

    Susanne 4/28/2011
  • Got first shipment, love your high quality products and plan on letting others know how easy it is to shop on your site. You guys Rock!

    Melody 4/28/2011
  • Hi - I just wanted to say that my order arrived safely today (that was so quick I didn't expect it for a few more days) and I am so happy with my order. All the scents I got are fantastic, we can't get anything like this in New Zealand. My favourite has to be clementine cupcake. I am glad I got a good sized bottle, as I know I will be using it a lot. Well I'm off to make soap, thank you so much, these scents are truely amazing.

    Julie 4/26/2011
  • I want to let you know that I appreciate good customer service. I wish more people would understand how important it is and that truly "we pay for what we get". I sell a high end insurance product, but people want cheap and then complain when their car gets fixed crappy. So I get it, pass it on to your boss that it doesn't go unnoticed. I will continue to be a good customer. I feel like businesses that have ungrateful or "cheap" people as their buyers will lose by them because they bad mouth or go to the next place for a better deal. I guess I'm tired of "the customers always right". Because they're not. So keep it up Bramble Berry. You gals/guys rock!

    Kristen 4/22/2011
  • I have made quite a few purchases from Brambleberry and the customer service is awesome. Thanks very much for carrying the high sudsing liquid paste. I use it for cleaning my household and it works beautifully especially since I am an eczema sufferer and can no longer go near anything with fragrance.

    Sharon 4/19/2011
  • I recently decided to open a bath and body products company. When I came across the Bramble Berry website, I just had to order. Your website is wonderfully easy to browse through and I love the soap forums and YouTube videos!

    I received my order today and am so pleased with the quick shipping and quality of products! It was great to get a little sample fragrance, what a surprise! It smelled wonderful! And the hand written thank you on the mailing receipt made me feel like you truly care. I'll be shopping here over and over again! Thank you!

    Caitlin 4/13/2011
  • Dear Anne Marie:
    I want to thank you for giving me a new lease on life. A few months ago I was just surfing the internet looking for a hobby, because that's what us grandmothers are supposed to do, right? Well, I came across some of your Soap Queen videos on Youtube and thought, "hey, I could do that." So I ordered some supplies and made soap :-) I was hooked! I ordered more supplies and made more soap and bath fizzies and butters and now I have actually turned my new hobby into a part-time job aside from my full time job working in an OB/Gyn office as an insurance specialist. I love what you've done and just wanted to say thank you so much.

    I've got so many orders from friends and friends of friends that when I get home, I go right to work on filling orders. I hope this keeps up and I can quit my "day" job and become and independent entrepreneur...lol (Doesn't hurt to dream does it?)

    Thanks again for all the joy you've brought to me. My husband is even excited about all the orders that I've had. He can't believe how so many women are interested in soap and bath products. 

    Today in the elevator at work, I had a brainstorm of an idea and just wanted to pass it along. Bath Bomb Easter Eggs! So on my way home, I stopped and picked up a bag of plastic easter eggs and used them as my molds and they turned out perfect! My brain never seems to shut down now.  I dream about different soaps and bath bombs and ways of adding to my product line. Thanks again!

    Kim 4/13/2011
  • I just wanted to say that I love your site and your company! Shopping from you is fun and easy, and I really appreciate all your hard work providing customers with great products and great service! 

    Amara 4/4/2011
  • Received my order today. Thank you. I wanted to share a client's comment when she bought 2 bars of Lavender Bouquet. She said it smells Old Fashioned. She's absolutely right--divinely old fashioned! I just love it. My youngest son wanted to try the Beau Brummel so I mailed him 2 bars. He said he Feels like Beau Brummel after washing with it. His wife wanted to use it and he said--no, you can smell it on me. Cracked me up because he's so picky about scents. This is his new favorite now. Thank you again for providing such great fragrances.

    Cheryl 4/1/2011
  • Hi! I just received my order and simply HAD to contact you. First of all, even though you are in Bellingham and I am in Sequim, I still expected it would be a few days before I got my order. I got it today!  I was so shocked because most places one orders from are just not that prompt. Secondly, your fragrances are just AWESOME! Thank you SO much for such a wonderful experience, and I will definitely be back!

    Maryann 4/1/2011
  • Thank you, Bramble Berry, for standing behind your products. We will continue to reccomend you and purchase from you!

    Barbara 3/31/2011
  • Thank you for your dedication to customer service. Your staff treated me with patience & kindness.... my first love is CP however, I love your quality soap base containing organic vegtable oils...awesome! My customers love my garden soap using this base! Thank you for your passion for providing such a high end soap base! There are alot of suppliers out there... your one of the best!

    Dawn 3/29/2011
  • I just got my latest shipment from you all and I am so excited! Everything is fantastic! I've been making m&p soap for a couple of years now, and thanks to your help, soon I'll be able to expand my product line to include lotions & conditioners. Without all your help (thank goodness for your all-star customer service team!), supplies, and tutorials, I don't know that I could have done this.

    Elaina 3/28/2011
  • Thank you for your prompt shipment and great products!

    Myra 3/23/2011
  • Your staff is awesome, customer service A++++. Cannot wait to play with my Birch Wood 18 bar soap mold.

    Brooke 3/21/2011
  • Thank you for the lovely customer service that Bramble Berry provides. I'm new to soap-making and am very pleased with my results thus far and the fun that I have and the excitement at making yet another batch of soap. I attribute this fun and success to the on-line tutelage provided by TeachSoap and SoapQueen and also the wonderful products from Bramble Berry.

    Darla 3/18/2011
  • I'm 16 years old and I'm in the process of opening my own little makeup line. My mom and I used to make soaps together when I was younger and we always used your products to make our little creations. I just wanted to say thanks for all your cute little molds and everything. Your supplies helped inspire me to do this :)

    Katie 3/18/2011
  • You guys are the best!!!  Thank you sooooooo much for the quick turnaround time! Bramble Berry is so awesome and I am a HUGE fan of Anne-Marie!

    Jocelyn 3/16/2011
  • Thanks to all. I love Brambleberry products. You gotta be some awesome folks:)

    Julie 3/15/2011
  • We have been successfully making and selling soap for the last nine years. A big part of our success is due to your great products and staff! In the last nine years I have tried fragrances from countless other suppliers. None of them, NONE, can compare to the fantastic quality of your products and your very honest prices. Thanks for helping us grow!

    Greg 3/11/2011
  • I just wanted to say Thank You for the extra special care you provide. My order arrived safe & sound today because of the excellent packaging!

    Charleen 3/11/2011
  • Thank you very much. You have great customer service!!! Will definitly continue to order my supplies from your company.

    Karen 3/11/2011
  • Just wanted to let you know that I LOVE your fragrance oil, and my candles smell yummy thanks to you guys :) I am your #1 fan and (probably) your #1 customer. Thank you SO much for making such high quality products. You have a customer for life!!!!

    Brianna 3/9/2011
  • I used my new wooden 18-bar mold this weekend and I LOVE IT!!!!!!!!!! So easy and nice and clean!

    Marilyn 3/7/2011