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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • I wanted you to know how impressed I am with all of you, and especially in shipping. You folks are just fantastic! Well, I wish to state for the record, that I have experienced only the very best shipping and customer service from Brambleberry with every order and even before my first purchase years ago. And now I have experienced another great purchase with above and beyond any reasonably expected parameters of shipping and customer care. And it is "customer care" not just customer service. And it's not just "customer care", it's "first-class crack-dandy excellent customer care".

    Tony B. 12/31/2012
  • I love your service and everything I ordered!

    Linda from Kentucky 12/31/2012
  • I wanted you to know how impressed I am with all of you, and especially in shipping...again. You guys/folks/gals/people are just fantastic.

    Tony 12/30/2012
  • I wanted you to know how impressed I am with all of you, and especially in shipping...again. You guys/folks/gals/people are just fantastic.

    Tony 12/30/2012
  • Your website is absolutely fantastic! I saw it about a year ago and it inspired me to begin making soaps at home. The biggest bonus is that my daughters excema has improved from using all natural soaps and I have decided to go into business because of the inspiration you give me. Thank you! 

    Urvi D. from Tanzania 12/29/2012
  • I just wanted to say a big thank you to Tina. I had a problem with ordering and she took the time to call and leave me a message. Great customer service!

    Stephanie from Utah 12/28/2012
  • I appreciate how great your company is at customer service. Rachel in particular has been amazing. I have been sending her emails left and right asking a million questions since I have never done any of this before. I just recently started making several of your products. So far I made the whipped shea butter, a couple different hand scrub and several lip balm recipes. I am having so much fun doing it. Rachel always got back to me so fast, had great tips and is all around amazing! Thank you so much for all of your wonderful ideas, products and recipes.

    Kristy 12/22/2012
  • Thank you for a wonderful year of great service and products!

    Debbie T. 12/19/2012
  • Thank you so much for your quick response! I really appreciate your help and Bramble Berry's website is so great and customer friendly! 

    Vanessa P 12/18/2012
  • So happy with my previous Bramble Berry purchase that I just made another one!

    Cindy W 12/18/2012
  • You are the best customer service rep that I have dealt with for a very long time! I'm looking forward to my next soap making adventure!

    Hazlett 12/17/2012
  • I just wanted to thank you for your excellent customer service!

    Jeanne-Marie 12/15/2012
  • I have been a M&P soapmaker for about 3 years now and have been afraid of trying the cold process method.  I watched the Soap Queen CP tutorials yesterday and made two batches of CP Soap today.  It was so easy and so far both batches seem to be a success.  I am so excited to learn a new process.  Thanks Brambleberry!

    Gay 12/12/2012
  • In today's rush-rush world, it is truly heartwarming to know that there is a company out there that cares about their employees as well as their customers. Thank you as well for putting your closure information on your website.

    Gloria 12/10/2012
  • I am brand new at this venture into making soap and you guys have made it great. Thank you for not only the supplies, and the fast delivery, but for all the awesome tutorials on Soap Queen.

    Roni 12/7/2012
  • Your customer service is the best, I love dealing with Bramble Berry!


    Christine 12/5/2012
  • Thanks for your great prices! You have made my Christmas gifts wonderful and less expensive.

    Susan 12/5/2012
  • Have been at a craft sale all weekend and my customers LOVED the Bramble Berry fragrances!

    Loretta 12/3/2012
  • I would like to say thank you to Rachel, she is great at her job, and she is very patient when I have a ton of questions when I call, because I am just learning how to do the cold process soap. Thank you again, your staff is wonderful!

    Bev 11/30/2012
  • I want to send you a huge THANK YOU for your excellent turn around time on my recent order.  I was worried that I'd be cutting it close for Christmas gifts.  As always, I'm impressed with your wonderful customer service!  I hope your holidays are full of family, fun and cheer!!!!

    Becky 11/28/2012
  • I am 13 and I believe my mom, emailed you with some positive comments and I would like to echo those comments. I am a very crafty teen, unlike many other teenage girls. I LOVE watching all the Soap Queen TV episodes and I will admit that I have stayed up way too late watching them with my mom. Anne-Marie is so lively and it makes the videos so enjoyable to watch. I cant wait for my birthday in two weeks because I asked for some of your products. Your website is so easy to use. Everyday when I come home from school I get online and search for soap inspiraitions and ideas. Just wanted to let you know that I am enjoying myself when I am on your website or watching your videos. 

    Whitley 11/27/2012
  • I always appreciate the customer service from Bramble Berry. You ladies rock!

    Leslie 11/27/2012
  • I have to tell you that I have never been so excited about beginning a craft with my teenaged daughter before now.  We have taken Wilton classes for cake decorating, and have thoroughly enjoyed the process.  One night when I was looking for silicone molds for fondant, the SoapQueen tv "crossed over" via YouTube, and I showed my daughter-we then spent the next 3 hours watching your videos well into the night, and thinking up wonderful things we could make together.  Fun times under a warm afghan, with hot cider... (You then got a few hundred dollars' worth of support for our start-up supplies, well deserved!).  What I like most about your site is that you revel in others' successes, you make the process look like a lot of fun for every age, and your videos are short enough not to be daunting.  I am thrilled to be adding Brambleberry to my top favorites bar, and think that my obsessive daily site stalking will likely be reinforced as soon as we unwrap those glorious BB packages that have been delivered to our house and are waiting on us to return home from Thanksgiving break.  In an Internet world, you rarely get direct customer feedback that is positive, so please let me just say once again that your company is the BOMB!

    Meagan 11/25/2012
  • Anne-Marie, you have an amazing team working for you! It is ALWAYS a pleasure to do business with your company!

    Cassandra 11/24/2012
  • I've ordered from Bramble Berry since I started soaping.. and have LOVED the service that I've gotten. Thank you so much for all you do to support and inspire new soapers!

    Renee 11/24/2012