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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Thank you so very much. I really appreciate your awesome customer serive, Bramble Berry is one of the very best!

    Anna 7/5/2012
  • Thank you so much, y'all are the very best! I can't wait to try out the new colorants and fragrances. 

    Hilary 7/2/2012
  • Just wanted to say a big thank you for this site and all the information and effort you have put into it. I was looking for a project to do with my kids during the holidays and so I began researching soap making, and your online info as well as Soap Queen TV tutorials. Just wanted to say thanks again for your efforts as they are much appreciated by me.

    Rebecca 7/1/2012
  • A huge thank you to Anne-Marie and the Bramble Berry team for supporting the Alabama Soap & Candle Meetin in June. I learned a lot and was grateful to have the opportunity to attend. And I just loved the samples that you included, especially the coupon. Thanks!

    Carrie 7/1/2012
  • Thank you so much for the awesome molds, we are going to have a fun summer soaping!

    Jennee 7/1/2012
  • I just received my order of Oatmeal, Milk and Honey fragrance and it is even more fabulous than I expected. And, I received a sample of White Ginger and Amber which is just as fabulous! Thank you so much for all the projects and information on your websites that gets me so excited!

    Sharla 6/30/2012
  • My package arrive this morning with very fast delivery. I love the lavender sample, thank you so very much for all your help!

    Phil 6/29/2012
  • Thank you so much for your awesome customer service!

    Tami 6/29/2012
  • You guys rock! That is why I only get my supplies from Bramble Berry. 

    Angela 6/28/2012
  • Thank you so much for making so many cool things available for free! I am going to be a customer for life!

    Anonymous 6/27/2012
  • Your timeliness and attention to my issue impressed me and will keep me coming back. I really like your website and soap making products.

    Anthony 6/27/2012
  • One of the main reasons I started using Bramble Berry was precisely because of the tutorials and recipes that you provide for free. You have been a great place for a newbie to begin and gain some confidence. Thank you!

    Carrie 6/24/2012
  • Thanks to Bramble Berry for the great ingredients!

    Tina 6/23/2012
  • I am always pleased with my shipment from Bramble Berry.  It is fast, as well as packed beautifully.  Every product is prestine, the molds, etc. spotless. The added free product is always a treat to receive. Thanks!

    Jamie 6/22/2012
  • I just want to thank you for your generous support to the Alabama Soap and Candle Association's recent annual meeting.  I was the lucky winner of the infusing kit that you donated.  I have never done infusing so I am devouring every bit of information that came with the kit.  I love all your wonderful products. Thanks again!

    Margaret 6/22/2012
  • My order shipped within 24 hours of placing it! You warehouse is killing it! Thanks!

    Shannon 6/22/2012
  • You guys are awesome!

    Obren 6/20/2012
  • Your website offers quality products for an affordable price. Thank you for making my projects so easy for my children and I. We look forward to purchasing from you again.

    Michelle 6/19/2012
  • Thank you! After almost 10 years of soaping, Bramble Berry is still our favorite. You are simply the very best!


    Steve and Erin 6/18/2012
  • I am a devoted Brambleberry customer because of the quality of your products, the amazing customer service, the super fast shipping, the outstanding communication, the valuable and inspiring information I receive, and because I TRUST you. I actually think your prices are very reasonable especially in light of all the other benefits I receive from doing business with you. I wish more companies operated this way. Love you guys!

    Evie 6/16/2012
  • Thank you so much for providing samples, I love them and some of my best fragrances are now because of your samples. Thank you, Thank you!

    Kiersten 6/15/2012
  • Thank you so much for your speedy and wonderful customer service! I also appreciate the samples you include in every order. It has been a fun way to try scents I would normally have never ordered! 

    Angel 6/15/2012
  • I’ve only been making soap for about a year and have ordered from various companies, trying to find who is the best fit as a supplier for our materials. Hands down, Bramble Berry is the best! Currently, your prices are pretty competitive, but the quality of your products and, even more so, the quality of your customer service puts you far ahead of the others. I have emailed and called Bramble Berry customer service on several occasions for varying reasons, and have never been disappointed. Your staff is prompt, knowledgeable, and VERY friendly! I feel confident that when I contact them they will do their best to work with me towards an answer or solution to my situation.

    Without hesitation, Bramble Berry is my “go-to” source for all things soap.


    Carrie 6/14/2012
  • In comparing prices, even when adding on the cost of shipping, I’ve found Bramble Berry products to have a lower cost in the long run than other companies. And then, add on customer service and you can’t be beat. My “real” (read: paying) job is in a restaurant, so I’m all about customer service. I’ve had pretty limited contact with the Bramble Berry customer service team, but every time I have, they’ve been wonderful. I know where my money is going and I know where my product is coming from, and that’s what matters to me.

    Allie 6/14/2012
  • I am new to soap making and find your soap blogs and teach soap extremely helpful. I do know this takes time and effort to put these things together and I “appreciate” the time your company takes to do these. It gives me new ideas and encourages me to try different things. As for your prices, some things are higher, but I have always received quality products.

    Rebecca 6/14/2012