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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • I just recieved my recent order, and I wanted to give mad props to Carla for being so flexible. I also wanted to give positive feedback on the new plastic bag-bottles my liquids came in! What a great idea! They have a much smaller footprint both in material useage and in taking up space in your warehouse and my shelving! Keep up being the best supply seller out there, and all the innovations you have been coming up with (using these bottle-bags, dye blocks, etc)!

    Hanako J. 4/6/2013
  • Bramble Berry is a soapers dream! I love everything -- the prompt shipping, the quality products, dependablity and helpful hints. I just wanted everyone there know at Bramble Berry that I really appreciate y'all, way to go!

    Jeanna from Texas 4/6/2013
  • You guys are incredible. The wealth of information on your website is almost overwhelming, but in a good way. I placed another order tonight and can't wait to "play" with my goodies.

    Stephanne 4/3/2013
  • I just got my third order from BrambleBerry today, and the speed was lighting fast. Everything arrived in good shape as always and everything is exactly what I wanted. I want to take the time to thank you for doing your job so well. Bramble Berry is amazing becuase of it helpful customer service. The job you all do from answering phones to packing orders to sweeping up at night whatever it is is important and I thank you from the bottom of my heart for doing it.

    Elizabeth H. 4/3/2013
  • I have just placed my third order so that should indicate how happy I am with your products! Everyone absolutely loved each and every product (which were all inspired by that I have made so far. I am beyond thrilled to have discovered your services!

    Nyota F 3/29/2013
  • Bramble Berry seriously rocks the soap world -- I don't shop any where else. Not only do you have great products but your customer service is amazing as well.

    Kiersten 3/22/2013
  • I placed my order and  almost 48-hours later and it's at my door this morning -- I love how fast I get my orders!

    Brandy 3/22/2013
  • Bramble Berry has the best employees that provide outstanding customer service. :)

    Becki 3/21/2013
  • You have the best customer service that I have ever encountered and I'm excited beyond belief whenever I get to order from you folks.


    Sherry F 3/19/2013
  • I am addicted to Bramble Berry and your superb products! I just received the Luxury Rebatch Soap and I love it, just the scent itself without any fragrance is mesmerizing.

    Monika from Alabama 3/15/2013
  • I had the extreme pleasure of being assisted by Elizabeth. Elizabeth was exceptionally informative, knowledgeable, super friendly, very helpful as well as having great suggestions. I have been walking on cloud nine since talking to her because of being treated in such a warm, polite, friendly, patient manner. Elizabeth is beyond exceptional in service and knowledge and is the ultimate representation for your business. This lady has an art of dealing with customers and should be rewarded for her beyond exceptional manner. Thank you Elizabeth for making my day!

    Paula from Canada 3/13/2013
  • I wanted to compliment Tina and Rachel on their help with my digital download. They were so prompt and helpful! Thanks from a satisfied customer.

    Sharon R. 3/13/2013
  • Bramble Berry has been a wonderful resource for me. I can buy everything I need- even with the shipping charges- for less money, and get first rate quality. And if that isn't enough, a free sample gift with each order. You folks rock!

    Tom W. 3/13/2013
  • I just received my first order with you and am so impressed with your quality. As my business continues to grow, you are my go-to supplier. Thank you so much for your attention to quality!

    Deb 3/7/2013
  • I wanted to let you know I was again so very pleased and happy with your service. You have outstanding processing and shipping times. I recived my package today at around super fast considering I ordered it Friday and you shipped it out yesterday. Thank you so much for takeing the time and effort to make sure orders are taken care of so very quickly. Also for adding links to resources for people you go above and beyond and have earned a loyal steadfast customer , regardless of others prices and all that you will always be my #1 for my homemade products. I loved the sample fragrance oil and am very great full for it . Now I can make a small batch of one of my all time favorite soaps Oatmeal Milk and Honey.


    Elizabeth 3/5/2013
  • Your customer service is amazing, so helpful and friendly. Keep up the great work!

    Dianne R. 3/3/2013
  • Your products and service are excellent, my orders always arrive in a timely manner and as described. The fragrance oils are wonderful as well, I'm currently in love with Celestial Waters.

    Ayenda 2/28/2013
  • You are my life line to soapmaking. I am 64 years old and have been doing this for about 15 years.  Your blog, your tutorials & Soap Queen T.V. have given me so much help & all the information I could possibly need to make the different products & use all the wonderful techniques - things I would never be able to do without your help. Thank you ver much for all of your support & kindness. You are my inspiration to keep moving forward, Bramble Berry is a great company!

    Joanne 2/28/2013
  • Thank you so much! I do love your company - you have the most  wonderful products and I don't go anywhere else for my soapmaking supplies.

    Cynthia from Florida 2/28/2013
  • Thank you and everyone at Brambleberry for all your wonderful help in getting this order shipped and to my daughter. She was so surprised and so excited to receive her first ever soap making kits! She has been busy making soap all weekend and she said your website is wonderful for helping her. She has learned so much. I just wanted to take a moment to say thank you again for everything. I will be back to purchase more soon.

    Nancy B. 2/26/2013
  • Please tell the team I wish you and them all my greatest gratitude for trying so very, very hard and that it is that hard work and kind and generous consideration everyone showed towards me that really saved me as a customer and feel free to let Anne-Marie know as well that in my honest opinion, she has one of, if not the best, customer service teams anywhere, though I bet she already knows it!

    Eric P. from Delaware 2/25/2013
  • I just received my first order from you and I was thrilled! I love the quality, and the wonderful fragrance oils. Thank you so much!

    Stacey Q. 2/22/2013
  • I really appreciate your customer service. I only started to make soap as a fun time with my daughters, and now we are all hooked. You make it easy, fun, and affordable.



    Keala G. 2/21/2013
  • I just want to say, thank you so much Anne Marie and Bramble Berry for your great products and awesome customer service.

    KeMira from MI 2/21/2013
  • Thank you for your hard work and dedication! Trusting your supplier is one of the most important aspects of our business. We grow our own herbs and botanicals, harvest in fall and dry for use in our products. However, sometimes we get a little low on raw material. So, trusting that we will receive quality ingredients is a relief! Thanks again.

    Dawn from Illinois 2/21/2013