Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!
I love using your products. The scents hold no matter what. I cleaned out my soaproom a year ago and found a sealed box. I opened it and inside was about 20 bars of English Rose soap I forgot about. The scent was as fresh as the day I made it about 4 years ago. Now THAT'S quality!! I wrapped and sold it at the next craft fair. Keep up the great work. We love your scents and customer service!!
Thank you very much. You guys really have a good customer service. I am very pleased.
No trouble at all, your customer service has always been outstanding! I know things can happen when shipping these types of items, but this will NEVER stop me from ordering from you... BB is my go-to! I really appreciate the gesture and will be using my coupon soon.
I just wanted to let you know that you guys have a new believer!!! I placed an order with you on July 22 and I received my products on July 25th! It has been years since I've received such great, fast service!!! and not only were you fast but everything I ordered was wonderful, I'm extremely happy with your company. I have ordered other product from you as well, and have used some of your recipes and I have loved everything. I have been in this industry since 1996, but only recently have become full-time. Keep up the good work!
I love your products and all of the wonderful info on your website and blog! i make handcrafted bath bombs and the quality of your ingredients ensures that my customers are always happy ~ thanks!
WOW! That is wonderful. Thank you so much. I have one client who goes through so much soap with the Cedar & Saffron scent that they cannot keep it on the shelves. It is great news to be getting it sent up here. Again, thank you so much - that is awesome service, you guys really know how to do business with class.
You made my day, I hope you have a great one as well.
Just wanted to send you a love letter! I placed my order on Tuesday the 14th. Received it today the 17th. Was totally freaking out as I thought I had another container of optiphen and I didn't so product making was on hold. Have a big event this weekend. Brambleberry, you saved me:) Your customer service and prompt delivery is so much better than your competition:)
Thanks so much for the note AND gift certificate! I just finished making a soap using your Brazilian Clay Sampler Pack...made a vid too and gave Bramble Berry a nice spotlight :)
Thank you so much for my order!!
This was my first time ordering with you, I am so impressed with the quality of everything. I made a batch of CP soap the other day and the colors were so lovely!
I also really enjoyed the sample you sent as well.
Thanks again, I will be ordering again soon;)
Dear Brambleberry staff,
I want to thank you for the wonderful products and services you provide. You might not realize what the impact your work has.
A few months ago, I had to take a leave of absence from work for health reasons. I was grateful for the rest but also going a little stir crazy. Many of the activities I enjoy most either weren't possible or were limited, including my very favorite: gardening. I love flowers, especially fragrant flowers. Smelling a bouquet of roses or honeysuckle or lilies always brings me joy! I thought how amazing it would be to smell them even when they weren't in season. That's when I started researching soap making and other homemade body care items. I found your website and fell in love with the gorgeous selection of fragrance and essential oils. <3
Recently I wrote a magazine article using what I'd learned. It's a special issue all about Halloween--creative projects, decorating ideas, etc. My article was about making Halloween candy-themed skin care treat bags. I included recipes for Caramel Apple Body Scrub (sugar, coconut oil, and your Red Apple and Burnt Sugar FOs), Pumpkin Spice Lotion (a bit of shea butter mixed with your Aloe Lotion Base, Apricot mica, and Pumpkin Pie FO), and Candy Corn Moisturizing Bars (coconut oil, white beeswax, sweet almond oil, and your Apricot and Yellow micas, sweetened by your Cream Cheese Frosting FO, and formed in popsicle molds).
This week I shared more treats with a special group of women. I'm leading a Bible study for divorced women at my church this summer. Some are in the middle of the painful process right now. Others, like me, were divorced several years ago but still struggle sometimes with the after effects. It's a much-needed time of fellowship, encouragement, and support for all of us. I brought them an assortment of light perfumes, lotions, and hand milled soaps I'd made with your fragrances: Heirloom Rose, Sunflower and Bergamot, Honeysuckle and Apple, Jasmine and Cherry Almond, Carnation and Rain, and Woodland Violet (an unexpected, beautiful combination of Violet and Tobacco & Bay Leaf FOs). They absolutely loved them and were as giddy as teenagers smelling and spraying and adding their favorites to their gift bags.
Thank you so much for the work you do. Thank you for sending out lovely products and friendly service every day. Each one creates joyful ripples in other people's lives.
With sincere appreciation,
Thank you so much for adjusting the grapefruit EO, and again, so quickly and efficiently.
I am highly impressed by the supreme customer service I received from you.
It has made it a pleasure to work with your firm.
I think the order is good to go now.
Let me thank you again for all your efforts, I appreciate it.
Thanks so much!. I am really impressed with you scents, how items shipped etc. Just placed another mold order today with you. This soap stuff is addictive I tell ya! I have ordered from a couple different retailers plus I am a retail buyer and I think your site and service is great. Thanks for correcting my order, cannot wait to get my thermometer and I look forward to more projects with your help.
Love your products and your company.
You are so FAST, thank you! It arrived a few minutes ago, and all is good ^_^
I am an avid fan and still surprise myself at the intensity with which I watch your videos. They ultimately are beyond informative, engaging and immersive, captivating my imagination and transforming me, at least in my mind, into a soap deliverer capable of inventing the next trendy soap product of the century and, why not, creating a sizable and noticeable soap bubble. By anyone's yardstick, you have shown us all that it is possible and if the rumors are true, you'd be the happiest to share in your subjects' success. After all, we could not do it, within our mortal years, without your infinite grace, steadfast guidance and generously shared, unbridled wisdom. THANK YOU!
Thank you! I love your site and videos!
You are a wonderful site for a brand new soap maker who is of Irish descent. Thank you for doing what you do for your customers. It is a nicely-designed site that is easy to use and very, very pretty.
You all have the cutest personalities! Thank you.
I just have to tell you all how happy I am with everything. I've made about 5 orders in the past month and your turn around time is better than it used to be, and your shipping is affordable. You all are fabulous and I appreciate you very much. So thank you!
Cherry Pit Soap Works LLC
I received a call back from Brambleberry support in response to a message I sent earlier today & I can not tell you how pleased I am with the absolute outstanding service & professionalism I received!! You guys ROCK! Thank you so much for such amazing service. I simply love all your amazing products & your staff & your service is by far 5*****
Thanks so much once again.
No notes except to say THANKS. You all ROCK! Every time I get my order it feels like Christmas...and it's been Christmas around here a lot these last few months!
You guys are awesome! You answer emails immediately and come up with answers and solutions to any questions in a timely manner. Do you guys ever sleep? Anyway, I am a VERY happy customer and will sing your praises to anyone who will listen. Thank you again! Judy
You all are AMAZING!!! I really appreciate the OUTSTANDING customer service I have received while living abroad. Tshaka :0)
I live in Toronto and your service is second is second to none! Thank you!
I love your products Brambleberry! Keep up the great work and thank you for the awesome discount code :D