Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!
Thank you sooo much!!! It helps so much that you allow people to request a particular sample when you order! It's so helpful when you're trying to figure out new scents you want to add to your line, and are trying to compare things! It is unbelievably helpful and generous of you!!! You guys are always so wonderful to work with!!!!
My name is Josh and I just received my order from Brambleberry. I just wanted to say thank you because it was immediately apparent to me that you took great care in how everything was packed and the products look great.
I also wanted to thank you for having the recipe calculator and scent calculator on your site, it takes all the guess work out for a newbie.
As long as my first attempt at hot process soap doesn't turn into a complete disaster I'll be look looking forward to ordering you in the future.
P.S thanks for the free sample of winter gardenia, my wife really likes it.
I thank you SO much & everyone at Bramble Berry <3 Please know I do not mean to take advantage of your kindness and I hope you all don't think that!! I only DO ask because it IS a very important order.... and because I want it to come from Bramble Berry because you are all the best in every way :) xx Absolutely EVERYTHING about BB is so far superior to every other soap & candle supplier out there with EVERY single product that you sell and with your second to none customer service as well. <3 So, please know I APPRECIATE YOU ALL!!! :)
I really needed to let you know how happy
I am with your company. Bramble Berry has an outstanding customer service, as well as excellent products.
Thank you for all your help.
Thank you for the offer!!! We just received our order and can't wait to get soaping tomorrow!!!! We will definitely be using your company again!!! I certainly understand trucks can get delayed, especially with the crazy weather happening right now!!
All of you at Bramble Berry always get everything done with the most cheerful efficiency, that it amazes me. No wonder you are the best soap company there is. Thank you so much again!
I wanted to take time out to thank the Bramble Berry family and Anne Marie as I just finished my 43rd batch of soap since July of this year. 41 CP and the last two were HP. I could not have done it without the tutorials and the Soap Queen Blog. The supplies I have ordered from you have been awesome. The shipments are timely and it always feels like my birthday when one of your packages arrive. I wait with baited breath for new news, videos and supplies. I included photos of two CP batches and my first HP. The one in the mold is a myrrh and goats milk CP, green one is my HP cucumber chamomile and the swirled one is CP Anjou Pear which I got as a sample and subsequently ordered....it smells wonderful.
Now! I can really soap! Newbie nervously ordered, hoping to order just the right stuff, and get it fast because you know...gotta have it now! My order was correct, arrived perfectly safe in a very well packed box with a sample of Spiced Amber Ale fragrance oil! Thank you Emma for the great free sample (exactly what I wanted!) And for the great service. Thank you Bramble Berry for the great products. Gotta go...gotta soap ;*) bless you guys
Dear Brambleberry, I have just recently this year been introduced into the world of creating soaps and lotions. I live on a small Island up in Alaska where the winters are long cold and dry and a craft like this is treasured. I would like to say thank you for this wonderful sight you have provided. I simply can not express enough the joy the quality and splendor of your ingredients has brought me. Making lotions and cold press soaps is a newly found passion I take a great peace and satisfaction from and it could not be better achieved or accomplished then with the help of Brambleberry.com. I just wanted to say thank you! Your web sight is happy, charming and altogether classy!
By the way, it is through your company that I first realized the value and importance of giving free samples. I now mail free samples in every soap order I ship. Thank you for your example in business.
I wanted to write and thank you very much for the information you have shared with us through your videos and websites that has enabled us to take a weekend craft and turn it into a business. My wife had always wanted to try making soap but was afraid of the lye. After watching your soaping 101 videos, we decided to give it a shot. We made a loaf with your relaxing scent and after waiting for it to cure tried it out. I had never used hand made soap before and did not know the benefits of it. It made my skin feel so good. We gave some to some friends and family and when they ran out they wanted to buy some from us. That was two years ago. That is how Wild Mountain Soap Company was born. This month we opened a shop in Fayetteville, WV. We make soap, lotion bars, lotion and other bath and body products and it all started with the information you provided us and also products from Brambleberry. Thank you.
I would like to try the Crisp Apple Rose as my little sample. And...I have to give a big THANK YOU to customer service! I had placed this order on Sunday afternoon and then remembered the sale that started today. The girl that was working with me cancelled my order so I could wait and replace it today. Because of this I was able to get a larger size of the Oatmeal Stout FO for only 4 more dollars. THANK YOU!! I appreciate everything you do for me.
Thanks for a great sale! I've been so pleased with your products & I love the surprise sample each time I order!! This is my first year soaping & I've learned so much from Anne Marie & from your website! You rock!!
Thank you so much! I just love your company. I make goats milk soap from my grass fed raw dairy goats milk and sell quite a bit of it. I actually was able to open a small raw milk dairy with the funds for my soap sales. Keep up the good work!
If it were not for the guidance and instruction of the Soap Queen blog and Soap Queen TV tutorial videos, and products that Bramble Berry offers, I would not have even had the confidence to begin my soapy career, nor come as far as I have. A huge impact on my business and life. What started out as making soap as a hobby and for my family has turned into a full fledged business in just a few years. Just, thanks, for sharing your wealth of knowledge and making available all that you offer!
I do thank you and Brambleberry from the bottom of my heart for all magical thing and efforts you do for us soap lovers . Your sharing of knowledge is really extraordinary.
Regards to you and please send my regards to Soap Queen. She inspired me so.
I'm brand new to soaping. Just love your videos, especially the out takes. Can you tell me the difference in using fragrances and Essential oils ? Would I more E.O. for scenting my soaps? Also, would I use more or less with H.P. vs C.P. ? I'm very thrilled about receiving my first batch of supplies from you and Amaon, Ive been reading two of your books and watching hours of Youtube videos. Im sure soaping is for me and I can hardly wait to see my first loaf of soap. I'm quickly becoming a displaced chauffeur/taxi owner due to Lyft and Uber. Lastly, I want to thank you for your persistence 20 years ago and all you have done to perfect your soaping technicalities and your willingness to share , with others like me. You show me that I can have fun while possibly earning a new sourse of income.
My warmest regards
When I first started thinking about soap I was looking on the internet at all these YouTube videos. I had NO IDEA what the heck they were talking about! Then I was on some website that sent me to soap queen and then to Brambleberry. FINALLY some that spoke a language I could understand. I have not been in business a whole year yet but I just quit my full-time government job to go part time so I can rock my soap and lotion and soon to be scrubs. Could you please just let everyone there know that YOU ARE REALLY APPRECIATED!!
Hello! I just received my very first Brambleberry package and I love everything! Everything I ordered was in the package and I loved the free samples, which I am very appreciative of. I'm in the process of trying to start my own bath and body product business, along with candles, so I will definitely be ordering from you soon. Please send my special thanks to Sophia for packing my order. You all are awesome! Thank you.
I love using your products. The scents hold no matter what. I cleaned out my soaproom a year ago and found a sealed box. I opened it and inside was about 20 bars of English Rose soap I forgot about. The scent was as fresh as the day I made it about 4 years ago. Now THAT'S quality!! I wrapped and sold it at the next craft fair. Keep up the great work. We love your scents and customer service!!
Thank you very much. You guys really have a good customer service. I am very pleased.
No trouble at all, your customer service has always been outstanding! I know things can happen when shipping these types of items, but this will NEVER stop me from ordering from you... BB is my go-to! I really appreciate the gesture and will be using my coupon soon.
I just wanted to let you know that you guys have a new believer!!! I placed an order with you on July 22 and I received my products on July 25th! It has been years since I've received such great, fast service!!! and not only were you fast but everything I ordered was wonderful, I'm extremely happy with your company. I have ordered other product from you as well, and have used some of your recipes and I have loved everything. I have been in this industry since 1996, but only recently have become full-time. Keep up the good work!
I love your products and all of the wonderful info on your website and blog! i make handcrafted bath bombs and the quality of your ingredients ensures that my customers are always happy ~ thanks!
WOW! That is wonderful. Thank you so much. I have one client who goes through so much soap with the Cedar & Saffron scent that they cannot keep it on the shelves. It is great news to be getting it sent up here. Again, thank you so much - that is awesome service, you guys really know how to do business with class.
You made my day, I hope you have a great one as well.