What Our Customers Have to Say...in 2004!

From V.L. 12/22/04:

I just love your English Rose FO, and I post from time to time on the Latherings Forum Board that it is the best Rose fragrance there is! If anyone asks what Rose to order, I jump in with a recommendation for your English Rose. And of course, Energy is a best seller, too. Now I have to keep Arabian Spice on hand, and wish I had remembered to put that in my last order. I will be ordering more of that soon. Just wanted to let you know.

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From L.M. 12/22/04:

I received my order night before last and have been very pleased with the quality of your products. The mold I ordered is AWESOME and the essential oil sampler set is a great way to let me try something new. THANK YOU for my free sample and the coupon for my next order. My only regret is that I left it at home, so I'll have to order more later today. The service is excellent and the product is too.

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From C.C. in New Jersey 12/22/04:

I just wanted to drop a note to you and let you know that I recieved my body lotion kit last night and was thrilled with it! I immediately began making lotion as soon as I got the box open. I have so far made 4 bottles of different smelling lotions and people at my job are going nuts for the consistancy and smells. It took a bit of experimentation, but the lotion I made is perfect! Not greasy, and makes my hands very soft. I think I may have used a little too much scent, but I can "cut" the formula with extra unscented lotion I made.

I just wanted to take the time to let you know how happy I am with your product and look forward to ordering more from you in the future! Thank you SO MUCH!

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From M.K. 12/19/04:

I have just recently starting making my own soap and products. You were the first place I have ordered my supplies from and I will search no further. I have been impressed with everything I have ordered. Thanks!

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From M.D. 12/12/04:

First of all I want to thank you for expediting my order- I was a little worried with the Christmas rush that I would not get my supplies in time for my Gift Baskets- but I did and THANK YOU. I have been a regular customer for a few years now and you have been CONSISTENTLY efficient and have the best customer service people ! You always come out with awesome fragrance oils - my new favorites: Cranberry Fig and Chamomile Bergamot both are just wonderful!! Keep up the great work!

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From B.L. 12/11/04:

I received my order today and it's just great! No more crappy scents and molds from "store name deleted" for me. One thing though .... in the shipment there was a small bottle of Chamomile-Bergamot that I did not order. I would be thrilled to keep it if it's some kind of freebie but would hate to think someone else got shorted. It's not listed on the packing slip either. Please let me know if you would like me to return it and I will do so. Thanks Again!

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From K.P. 12/11/04:

Just received my first order and wanted to let you know how pleased I am. Products are packaged so nicely and smell great!

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From K.R. 12/10/04:

I just received my order today. I am so excited and cannot wait to get started on soaps and scrubs for Christmas presents! Everything looks wonderful. Trouble is, I promised myself I wouldn't start on anything until I get my house cleaned & decorated! Now I have incentive, but I bet tonight I will make a little something anyway.....Thanks!

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From J.B. in Florida 12/8/04:

I just want to say thank you to the folks that take my orders on the phone.You guys are the greatest,you are always so gracious and patient. It is wonderful doing business with you. And the thoughtful free gift is much appreciated. May God Bless each and everyone of you this Christmas Season.

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From M.W. in Massachusetts 12/7/04:

Your Relaxing is EXCELLENT!!!! Everyone who smells it fall in love with its soft, yet alluring fragrance. Thanks so much, it has become one of my favorites, and I think will be one of my best sellers.

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From J.H. in Texas 11/12/04:

We have now ordered from you our second Sunnybrook mold. I must say that the Sunnybrook mold is the best that I have been able tofind and the difference the mold makes when I see my soap at craft shows up against others is amazing. You can definately tell the difference. You are a life saver, thanks!

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From K.P. in Wisconsin 11/11/04:

I just made my first visit to your site . . . and my first purchase! Your site is appealing, very user-friendly, and your selection of products outstanding. I'm really looking forward to adding these natural soaps to my soy candle gift baskets. Thank you for offering them!

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From T.C. in Washington 11/2/04:

Just have to rant and rave about that Karma EO blend of yours. I didn't try it earlier as I can't say I'm a huge fan of patchouli, and I still wasn't sure of it when I smelled it in the bottle (smelled medicinal to me), but I mixed up a blend of jasmine wax, orange wax, and emu oil and several drops of the Karma blend, and oh my goodness, it's fabulous! I don't know if the jasmine scent from the wax is helping it along, but it smells so darn good on my skin!

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From J.M. in Ohio 10/27/04:

I have to rave for a minute about the Bonsai scent! Oh my goodness! Even my husband swooned at the scent! I made a set of soaps that he wouldn't let me sell! I added some seaweed extract and bamboo powder along with the Bonsai to the Organic MP...it was a wonderful soap! Thank you for offering such great products! I'm never at a loss for creativity when I shop with you!

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From R.E. in Minnesota 10/21/04:

Hi Guys!!!!! Oh My God!!!! The fragrances that I got from you are AWESOME!!! I could hardly wait to make some soap and give them a try....So far I've made the Vanilla Select, and the Sweet Grass and Sleigh Ride (my favorite so far) and Pumpkin Spice...all cold process soap....very very very pleased with your product.....I am looking forward to getting some Christmas Spice from you.anyhow...LOVE the stuff and look forward to making soap until all of my 'new smells are used up....which at this rate, is gonna be FAST! I have a primitive furniture/dolls/wood-craft/candle/soap and needful stuff business....I sell to 6 shops...4 in Minnesota, 1 in Iowa and 1 in Wisconsin....the soaps were an addition to my line about 6 years ago and are doing very well.....I decided to switch up the fragrances a little and this was just the ticket...thank you for the good service as well....

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From D.D. in Michigan 10/19/04:

WOW! I just recently began ordering from Bramble Berry and have been very happy with the products. Today I received the first group of fragrance oils and I am TOTALLY thrilled. I have tried at least eight other fragrance suppliers and only one of them has consistently good oils. However, the Bramble Berry oils are by far the best I've tried without any doubt! It is so awesome to find scents like these. Thank you very much!

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From D.T. in Florida 10/17/04:

I just wanted you to know that I have really enjoyed using your products. I am very happy with the quality and the service. Thank you!

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From R.G. in Massachusetts 10/3/04:

Can I just tell you that I don't know HOW I survived without my BB molds??? I adore my BB molds and cannot sing enough praises. Not for nothing but I sold my <name removed>mold, once I got my paws on a BB mold. I was DONE FOR after that! Do you guys EVER run sales on them? I'm afraid to know that you do for fear of what it would do to my paycheck! Thanks for having this great product!!

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From M.D. in California 9/11/04:

I just want to say thank you. I have ordered from you twice now and I have been very pleased with the service and products so far. I love that your fragrance oils are CP tested and that you give acceleration and discoloration information. It is especially handy to have that information on the invoice. And the quick turn-around time, gotta love that! I also really appreciate your commitment to recycling and being energy-neutral. Many companies have quality soap supplies; your commitment to the environment encourages me to order from you instead.

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From C.B. 8/11/04:

I have surfed the net daily since March because of my interest in adding a line of soap and some aromathery products to my products. Well today, you have truly given me a thrill to find impecable products such as yours. Your soap designs and packaging is just perfect to my taste; and I am definately going to place an order next week. I have printed some of line that I am interested in, and will go over them to make my selection. Thank you, Thank you! A++++

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From L.F., in Japan 7/19/04:

Okay, I confess...I ordered some fragrance oils from another company--but only because you didn't have the ones I wanted (Lily of the Valley, Magnolia, Peony, Sweet Pea, and Waterlily). Now I regret that I didn't wait for you to come with those scents! The other company's scents were weakly insipid and did not smell very realistic. The upshot was that I ended up using a lot more of their fragrance oils in my products than I do with yours. Lesson learned: I'm sticking with you!

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From B.M., in Delaware 7/19/04:

Hello! I received my recent order over the weekend and wanted to thank you for sending me the free mold and scent because you were out the cranberry that I ordered. Great Customer Service! I've dealt with many companies on the internet and have never received anything free because an item was out of stock!

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From H.C., in Alaska 7/14/04:

I have been making soap for 6 years, I started by selling at the local Farmers Market and experienced success. Soon after a manufacturer approached me and I went national. I added an entire product line to my existing soap business. This is when I stopped enjoying soap making! The focus became sales, sales and more sales and I soon realized that what I like about soap making was the creative process and the one on one with my customer base. During the time of my expansion we were not using Brambleberry, I found you after I sold my business and went back to making small batches for friends and family. I have tried several other suppliers and I have to say the quality of products you offer and the excellent service keeps me coming back to you every time. I also teach soap making and recommend Bramble Berry to all my students. Thank you for emulating integrity in business.

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From A.A., 7/13/04:

it's july, and after browsing through the christmas section of this site, i'm aching for a snowstorm. my friends and i usually have a little party in early winter to make soaps for christmas, and i have ordered base from bramble berry in the past. this year, i will DEFINITELY be getting some christmas scents and molds. this is a happy happy site!

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From K.A., 6/20/04:

WOW! I can't think of any other way to describe my reaction to this site! My emotions and thoughts are all scrambled up! I came to learn about brambleberry.com from an eBay seller when I purchased her lip gloss/balm recipes. She recommended this site to me for supplies. So I came to take a peek and I found myself calling out to my hubby asking him if I can buy stuff already, LOL! This is exactly what my family needs! Our kids go thru shampoos, conditioners, lotions, hand soaps, body washes, bubble bath and more, like crazy!!! Now my growing daughter wants lip glosses and body glitter gels! But it's all getting expensive! I was just remembering the other day that when I was a little girl, I used to play in my grandmother's bathroom for hours using up all her soap. I remember it had the word 'glycerin' on it. I love that kind of soap. It's clear and smooth. And I'd been thinking recently, IF only I knew how to make soaps and lotions and such so we wouldn't run out and it would save us a lot of money! And here, on this very site, I've found what I've been looking for. I stay home, no outside job, just recently I started selling on eBay. I wanted to make my own things, crafts and such, to help me and my family get what we need out of it and I could sell it to make that extra cash. Now I can do just that! This site, really did something for me. I'm not such a spiritual person, but I do believe, that I do. But this site, it's really touched me, truly! You've got to know that! It's not fancy but definitely not plain. It's cozy and personal. I like that. Keep up the great work, and I'm gonna tell a lot of military wives about this site, cuz they all sit at home like me, LOL!

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From J.D. in Nevada, 6/11/04:

I just wanted to thank you for your wonderful products, customer service, and help. I stumbled across your website as I started making lotions and soaps and am SO glad I did! It's the only site I go to now. As a beginner, I've submitted SEVERAL questions to your staff and have always been answered promptly. Again, thank you SO much for everything. You have a customer for life.

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From C.W. in Oregon, 6/8/04:

Hi there, I love your products and am so glad I discovered your store! I appreciate how quickly you get my orders to me and I always enjoy your samples - it's got me trying (and using) blends that wouldn't ordinarily appeal to me. I just tried your new foamy pump bottle, and it works beautifully - I've already added foamy soap to my product line.

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From M.F., 5/21/04:

Hello! I received my small order from you today and had to say THANK YOU so very much. You included a Banana fragrance oil (smells fab) as a gracious "extra"...please know how important and wonderful this is to me. I'm just starting out, scents are obviously huge on my list of acquisitions, and this is a perfect way for me to try your oils which I may not have otherwise. Thank you, thank you, THANK YOU! Your future repeat customer.

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From T.L., 5/17/04:

I just want to send a thank you note. Thank you for such a complete site. My sister & I are trying to start our own business. Your site has made it alot easier than I ever thought possible. Your'e products are wonderful.Everything I have ordered has been the best quality , and has arrived so quickly. Thank you keep up the greast work.

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From L.I. in Massachusetts, 5/6/04:

Just a quick note to let you know that I recieved my order today. I am very pleased with my order. It's been a pleasure doing business with you, and I look forward to future purchases!

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From M.H. in Indiana, 4/30/04:

I just wanted to let you know that everything is fine. (I am new to this) This is my third order from you, and I must say I am very happy with your service, and of course your products. Thanks again.

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From J.M. in Michigan, 4/26/04:

I received my order Saturday, April 24. I really appreciate the fast shipping! Just wanted to let you know I found your site on Yahoo search under soap making supplies, and found the site very easy to navigate. I found the site very easy on the eyes, kind of soothing. Sometimes I would just chill out and look at the soap molds. Really! Anyway I found all of the products I purchased matched the descriptions on the site. I can't wait to use them! The prices are the most comptetitive of the sites I've looked at. I'm new to cold-process soap making. Also a special thanks for the Earth Musk fragrance sample! That was very nice of you. Thanks for everything, I will definately be back!

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From S. in Oregon, 4/19/04:

It is such a pleasure to deal with your company. I have to tell you that the surplus Cherry Almond is just outstanding!! This one is just tops in my book!! Thank you to everyone at Bramble Berry!

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From C.L. in Oregon, 4/16/04:

I wanted to tell you how much I love the surplus cherry almond! I've made two 4 lb. batches with it so far, had no problems at all @ 0.5 oz PPO doing CP with low temperatures. This scent has been my best-selling scent FOUR weekends running out of all of the soaps I offer. I would love love love to see this one be part of your regular line up. It rocks!

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From B.B. in Washington, 4/16/04:

Just wanted to say how happy I am that you are carrying the Soapy Clean FO in your regular line. I bought some last year (don't remember if it was surplus or discontinued). Anyway, it has been a very popular fragrance in my goat milk soaps. I will definitely buy more of it soon! Thanks!

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From L.D. in Tennessee, 4/14/04:

I just wanted to thank you for all your help. I email 3 wholesale suppliers and you were the only one to answer my questions. I have placed an order with you, and should my venture prove profitable, I will be ordering even more. All the links that you have supplied me with are also a great help.

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From S.T. in California, 4/13/04:

The web site is simply designed and I found the product I was looking for right away! The secure check out process was streamlined with various shipping method options.

My order came on time, contents safe from damage, with an unexpected sample! I will definitely return to order more supplies for my new business adventure, and will be most proud to recommend www.brambleberry.com to interested associates.

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From A.E. in N.Carolina, 4/13/04:

I love the things I just ordered from you. I have tried the pearly pear and cherry almond in cp soap and it worked great. Thank you.

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From C.W. in Arizona, 4/12/04:

Howdy! I am writing to say thanks, eventhough I usually do when I send an inquiry. I really appreciate your advice and your prompt replies. You gals are the best!

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From S.T. in Nebraska, 4/10/04:

I just received your Strawberry FO and the Spiral Flower Stamp yesterday..(a day early too:) The Strawberry is awesome and I love the stamp..it even got thumbs up from my husband:) Thanks for the great service, great prices and the great products! You are batting a thousand!

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From K.K. in Washington, 4/7/04:

I was at the Otion store in Feb or March and just loved your packaging, your oils and your specials.

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From J.C. in Arizona, 4/6/04:

Rec'd my order-perfectly packaged and the fragrance surprise was great! Can't wait to try your types of melt and pours! Happy as always!

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From M.K. in Virginia, 4/6/04:

Thank you for your wonderful products, but mostly, your personal touch, including the free samples that you have sent me with my previous orders. You guys really do things differently and very pleasant!

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From L.W. in Oklahoma, 4/6/04:

Bramble Berry has the best fragrances!! I'm a devoted customer now who will be using you many times in the future.

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From M.C. in N.Carolina, 4/3/04:

As always, thank you for your prompt and suburb customer service. I recommend your company to as many people as I can. In fact, just this past weekend I turned a childhood friend on to soaping. I have sent her directly to your website for all of her soaping needs.

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From C.C. in Texas, 3/30/04:

My last order was SUPERB! I had also ordered from another supplieron the same day and your products arrived faster and in better condition. Thanks so much!!

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From A.B. in Ohio, 3/29/04:

I just received my order today. I wanted to say thank you for the items. I see that you put a 1/2 oz bottle of your orchard sample fragrance. It smells divine! I can't wait to use it. I look forward to future purchases from you. Thank you so much.

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From D.C. in Alabama, 3/27/04:

I wanted to thank you for my order. I just received it. Also thanks for the soap mold and fragrance oil. I look forward to doing more business with you in the future.

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From J.C. in Arizona, 3/26/04:

I am hooked..not only are your products wonderful, but your staff are also. I've been doing a brisk amount of ordering from another supplier, no more!

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From T.S. in Illinois, 3/25/04:

I just received my soap mold and cutter. WOW-- I am impressed with the craftmanship. I think we might just have to whip up a batch of soap tonight to try it out. Bramble Berry should be the role model of how business should be conducted.

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From J.R. in Hawaii, 3/24/04:

Mahalo to you too! I just got my first Bramble Berry order today and I am very happy with it. The scents are yummy, just what I expected, and you even sent a freebie. I especially appreciated the environmentally friendly packing material. I'll be ordering again, and tell my friends. Thanks and aloha.

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From T.S. in Illinois, 3/22/04:

Thank you for you quick response. You all get an A++++ in customer service. All of your products I have received have been top notch. We will be ordering all future supplies from you. It is a pleasure doing business with Bramble Berry & You.

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From L.F. in Japan, 3/18/04:

You are "bar-none" one of the best businesses I have ever had dealings with. Have you ever considered giving custonmer-service workshops to other companies? I appreciate your prompt responses, excellent packing, and quick shipping. Thank you for all you do. I especially appreciate the extra gift tucked into my orders.

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From C.G., 3/15/04:

I wanted to say thank you very much for your wonderful customer service! I'm very very new to soaping and getting my first order is very exciting! You guys packed my products so well and even the packing material itself enthralled me!

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From T.W., in Arizona 3/11/04:

I love everything I have ordered so far. The quality is great, the shipping fast and the prices can't be beat. I can't wait for my next order.

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From L.M., in Iowa 3/08/04:

I just stopped by to THANK YOU for your generous donations to the recent Iowa Gathering. I was one of the lucky ones who received one of your F.O.'s (Santa's Spruce). I always love getting the goodies and trying something I might not have ordered. Without the support of our suppliers our gatherings wouldn't be as much fun. Thanks Again!

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From K.H., in New York 3/08/04:

The new site looks fantastic! And the vanilla bean fragrance oil is unbelievable, it has become my number one seller, my customers smell caramel, butterscotch and kaluah and go crazy over it!

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From B.H., in New York 3/01/04:

Your customer service is outstanding and I wanted to let you know how much I appreciate it! I have already made a wax candle with your Basil Lime and I love the scent throw! It seems to be working great.

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From G.A., in Arkansas 3/01/04:

Thanks to the excellent products that you sell my products are getting ready to be sold in one of the Largest hotels in my city....Thank you again for assisting me in making my dreams come true. You all are truly awsome. I'll send you a picture of the finished products on the shelves!

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From D.F., in Montana 3/01/04:

I really wanted to commend you on how quickly you filled my order, that you provided shipment tracking, and that you sent it so well packed. I should add, the products, mostly essential oils and blends, are heavenly. Thank you.

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From L., in New York 3/01/04:

I am have been researching soapmaking for quite some time and fell upon your website and think it is EXCELLENT! It has a lot of information for me that has given me great ideas. Thanks ever so much.

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From C.R., in Washington 3/01/04:

I have to say, your packaging is great. I don't know if I mentioned that earlier, but you guys obviously take a lot of pride in your products. I will definitely shop again! I only wish I lived closer so I could see the shop first-hand.

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From D.S., 2/10/04:

I just wanted to write to you this morning and let you know that I love your new look! It is very appealing and will draw in more customers I am sure of that! I have just purchased your lotion bar containers in the past and didn't realize how much you have that I will be ordering soon. Thanks so much for you hard work and great products!

Previous customer comments from 2003 can be read here.