from K.P., December 8, 2007:

There is a girl I have spoken to several times that has always promptly returned my phone calls. I just wanted to say THANK YOU for always answering my questions and being so helpful. It's wonderful to work with a company with such great customer service. Many Thanks!

from C.P. in Sunshine Coast, November 30, 2007:

Hi!! I just wanted to say that I thoroughly enjoy getting your newsletter when it pops up on my screen. I am a beauty therapist and love all your bits and bops. I have to admit I have never used any of the recipes YET, but save all newsletters so when I make more time for such things I will have it all on hand, it is a pleasure to appreciate the talent of so many people, I have come to appreciate what must go into making some of the soaps etc, once again thankyou so much and I will keep the promise to myself to try and start doing something soon!

from J.T. in MO, November 14, 2007:

I just wanted to say thank you for all of your great work. My packages always arrive very promptly and in good shape. My orders have never been shorted nor have I had a bad experience with any of your products. I have been soaping for 4 years now but I am somewhat new to bramble berry. I will never go back to buying my soaping needs from my last supplier. I have recommended ya'll to every soaper I know and they have all switched to using bramble berry. You guys are the best. Keep up the great work! Thanks again.

from J.T. in CA, October 10, 2007:

I just received my order. I am impressed!!! I got my order so fast!!! Thank you for the free sample and having it be one the oldest fragances of time. Just wonderfull dealing with you.

from T.B. in MO, October 3, 2007:

I used to buy my oils & colors somewhere else. I have switched my supply buying over to y'uns hugely because of your friendly customer service. Keep up the good work! BTW...my sons saw the write up in Reader's Digest! Way to go! Haven't read it yet, but my sons knew who you were. "They're the people Mom gets her soap stuff from!" P.S. I am *really* enjoying working with your LabColors in my CP soaps. Very satisfied.

Okaaaaay, enough nice things said. Hope you have a wonderful day.

from J.K. in ME, September 21, 2007:

When you say *Fantastic customer service* you are NOT kidding- I have dealt with other supplies - but no more- Brambleberry will be the only supplier I use from now on. Better quality merchandise, great shippingand packaging. just super all the way around.

from L.A. in HI, September 17, 2007:

Nicole, I've been wanting to shoot you a thanks ever since I received my first order (everything perfectly intact, took about 2 weeks, exactly as predicted, LOVE my surprise mold and sample).....it was wonderful. I have been revelling in it ever since. Forgive my slacker thanks, 'cause you go above and beyond duty, and you deserve a hearty "thank you" for making it happen.

from S.C. in MA, September 14, 2007:

I am in LOVE with the new Wasabi Fragrance Oil. It is one of the most unique and refreshing scents I've ever smelled. I'm already using it in my new foaming handsoap. Just wanted to relay my enthusiasm!

from J.S. in FL, September 6, 2007:

I just got my shipment from Brambleberry and you have very nice molds. High quality. Way better than the last ones I bought from who knows where!

from S.C.. August 31, 2007:

Just wanted to thank you for supplying high quality products. I've had a heck of a time in search of a good west coast supplier. I've just found my new bath product supplier!!!

from D.A. in MS, July 16, 2007:

Thanks for the sample, it is great. I wasn't expecting my order so soon, since I live so far away. I guess you guys got it ready and shipped the very same day. Thanks for doing what you do, keep it up.

from J.E. in CA, July 16, 2007:

Thank-You for your super fast shipping, your company is on the ball! It is so nice to do business with a company that knows how to treat it's customers. I also am very pleased with your great products and your prices as well. You are MY supply store.

from M.C., July 13, 2007:

My package arrived earlier in the week. I am most pleased with the prompt service, quality of the products, and the freebie tucked in, pecan praline fragrance oil. I look forward to my future orders with your fine company. Thank you.

from S.H. in WA, June 28, 2007:

I must say I am astounded at your customer service, and frankly your business in general. And here is why:

You have a great web site.
Best prices I could find.
I received my order in 24 hours after I placed it!!
It was correct!
Thank you was hand written not only on the invoice, but also on the box-a nice touch.
You gave me a great coupon.
You gave me a sample-a big sample-to try out.
My end cost was $5 less than what I was quoted!

These days great customer service is rare. Yours is appreciated! You have found a loyal customer in me. I can't wait to place my next order.

from P.D. in ID, June 13, 2007:

When I ordered some coconut last week, I was informed that the shipping might be more than what was quoted and I fully expected it to be since when ordering the same amount (35 pounds) from other companies, the shipping is usually near half the price of the product. I was happily surprized when the oil came and the shipping was actually LESS than I was expecting. Every time I order from Brambleberry it is a wonderful experience. Thank you so much!

from J.P. in TX, June 9, 2007:

I just wanted to take a moment to let you know how satisfied I am with your product. I only ordered a few things, mostly small samples. But I will definitely be a return customer. The oils smell fantastic, and customer service is great.

from J.L. in CA, May 29, 2007:

I just wanted to say a big "Thank You" for handling my billing issue so rapidly. You have treated me as I have treated my customers. Not defensively, but effectively . Your "eager to please" attitude and kindness falls under Exemplary Customer Service. This was my first order from Bramble Berry and have distributed the EO's and fragrances to others. The responses including my own is that we are very pleased with the quality and pricing. I have placed and received my orders from several other
suppliers. You are on top of the list so far.

from M.I. in CA, May 18, 2007:

Good Morning- Just a quick note of thanks for your ever professional attention to my damaged order. Yesterday the replacement box arrived. As a small (but growing) business I am thankful for the care you give me.

from V.M. in CO, May 16, 2007:

I received my box of five soap molds just fine today! I love each one and they are even more beautiful than the photos showed. Thank you for your friendly service and quick shipping. Thank you too for the free peach fragrance oil which will be fun to use this summer! I'm sure I will return soon.

from Amber, May 16, 2007:

You know, I stumbled on Bramble Berry a few years ago, but let me tell you, Bramble Berry has my business for life! Just starting out, of course I was looking for the best deal on raw materials. On average I found Bramble Berry to be the best. Sure I might find one item less expensive somewhere else, but I wanted to be able to order everything from one dealer. After my first order, I knew I would be back. Even though I knew better, I orded some E-Wax from another site, when BB was out of stock. It literally took 6 weeks and several complaints to get it to me...Never again! Bramble Berry forever!!!! Thanks So Much....

from K.S. in NY, May 16, 2007:

First I want to thank you for being able to send the below items in a timely manner. Last Fri I desparately tried to look for a place that could ship out these soap making items prior to Thursday and have the ability to take American Express. My company is doing a team building event and we thought of making soap and I found your company. I was a little nervous to get all my supplies from one place but thought getting the order out was better then continuing to waste time finding it. My partner and I were so excited to get the box today and couldn't wait to try it out prior to Fri. We not only made our first soap ever but we loved the scents (the sample of the peach was amazing and the Green Tea and Ocean are fabulous as well) and we used the colorant to make a very green crocodile soap. I just wanted to thank you for making our event a success even before it started. In addition you have converted 2 people into wanting to make soap for presents (super easy and fun to make)!

from Judith in MI, May 16, 2007:

A special thank you to all you wonderful people at Bramble Berry who do such a terrific job of answering question from new soapers. Your help and courteous responses are greatly appreciated!!!

from M.L., May 9, 2007:

I just want to say that I got the opportunity to go to your store (OTION SOAP BAR) and it was worth the trip! Staff member, Mark was very helpful in answering my questions; he was very knowledgable. He was instrumental in helping me anwer my questions on your multiple product line for the process that I was working with. He knew the product differences and which brands/items in the same line would be better for which soaping processes. That is something that I appreciate, because I did not find those answers in any book. Again, thank you for being here and thank you for a pleasant and informative 'otion experience'.

from K.O. in CA, May 9, 2007:

Good morning, I want to let you know the 2nd set of molds arrived in perfect condition. Thanks again for the great customer service, it is appreciated.

from D.P. in WA, May 2, 2007:

Thanks for your help, Jennifer I want to thank all of the folks at Brambleberry for the fantastic work each and everyone of you do to make customers are truly taken care of. I love doing business with you anre will continue to do so.

from Lisa, April 27, 2007:

I ordered some bottles from you and recieved them very fast!! I love them and they will work great for samples of hair products. I was very surprised to find a sample fragrence of Blackberry and LOVE it!! I can't wait til I get money to order more soap base so I can play with it. I 100% suggest this fragrence!! I am never disapointed with them or your service. You are the main soaping company I order from and will always order from!!

from P.S. in KS, April 25, 2007:

I recently placed an order with Bramble Berry and did not receive part of my order (2 goat milk slab molds). Instead, I received to hunks of goats milk melt and pour. I called you folks that afternoon and noon the next day I received a message from the sweetest gal! She assured me that the molds would be put in the mail today. I asked her if she wanted me to mail the melt and pour back and she said no....I was shocked! What awesome customer service!!! Thank you very much! I want you to know you are the only company I order from. I am just getting acquainted with soap making and hoping to actually start selling some of my goats milk soap. I appreciate your fine products and friendly service!

from K.C. in AZ, April 23, 2007:

You have earned yourselves a loyal customer! I have used many other sites to get my soap making products in the past, but never again. Your customer service is top notch and I'll be ordering again and again...

from J.A. in WI, April 19, 2007:

Thank you so much for the great service! I got my order just in time for my Mother's birthday and with the sample I asked for! You guys are the best!!

from D.W. in PA, April 19, 2007:

This is the third time I've ordered supplies from your company, and I've always been pleased with your prompt services. You have such an plesant staff and are very eager to please. The vast selection is ausome and I never have any problems finding what I need and saves time with this one website. Thanks once again.

from M.L. in TX, April 17, 2007:

From a TEXAS FAN! I just wanted to drop a line and say how much my husband and I love the Black Amber and Lavender. He is my best testimonial for my bath products! This is a keeper for the men, says my husband! Thanks as always for the wonderful products and outstanding customer support!

from L.C. in OR, April 17, 2007:

Thank you for my wonderful order, again you are very prompt with sending out orders. your products are wonderful. love all the fragances i've gotten this far. I also love all the samples that come with the order. very impressed with you. also when there is a problem with damage or a billing problem you are very prompt with your reply. love your company. the best i've found.

from N.V. in Puerto Rico, April 10, 2007:

I just want to thank you for your quick response to my last order and for the bottle of OMH you sent me. I wish you can continue having such a nice customer service. Your loyal customer.

from P.D. in ID, April 4, 2007:

I placed an order Saturday night and it arrived Tuesday morning. It's so nice to get things so quickly. When I opened the box I was pleasantly surprized by the "Thank You" written right on it. I'm very happy with the service and products. I've been making soap for 8+ years and this was my first order from Bramble Berry. I will be back. Thank you.

from Lora, April 4, 2007:

Just wanted to say how much I love your fragrance oils!, they always smell true to their scent, and the glass bottles that you package them in an added plus. Your shipping time and customer service is the best I have experienced. Thank you so much for the samples!, I think they are wonderful.

from I.D. in FL, April 2, 2007:

My order arrived today and I am so pleased with the quality of the fragrance and essential oils. That isn't the only perk though, the prices are great and the shipping is fast as well. I have finally found a supply store I can stick with!

from V.M., March 26, 2007:

I want to thank Anne-Marie and Bramble Berry for donating supplies to our Adolescent Medicine Teen Program. We were able to provide young girls who are pregnant and/or parenting with soping workshops at free cost. We also used the supplies to include an activity night for out HIV positive youth. Thank you so much for your help! I emailed 9 or 10 suppliers and only Bramble Berry offered to send free supplies. Other places offered discounts but we couldnt afford the prices.Not only did you do that but you emailed personally which was by far the kindest act. Our kids loved the soaping activities and they have continued to soap on their own. It is with people like you that change can occur! Thank you!

from J.K. in WA, March 18, 2007:

I just wanted to drop you another quick note about how wonderful Bramble Berry AND Otion is! Whenever I order online, my shipment arrives within a couple days. When I have gone to Otion, your staff was very knowledgeable on all of your products, made suggestions on how I might improve my soaps and lip balms and always go out of their way to help me and trust me, being in a wheelchair with a service dog, that type of customer service just doesn't happen too often!

from L.S., March 16, 2007:

Thank you so much for my box of goodies... As usual, every Bramble Berry Fragrance is fabulous! I have to tell you, I am totally amazed by each of them... Talk about a diversity of scents... And yet, each is absolutely fabulous on it's own merit! I do not know how you do it, but you have a very gifted nose, that's for sure! The Hungarian Lavender with it's lovely green edge, and no medical smell at all, is a dream come true. I have never been able to find a Lemon Verbena, that I could just fall madly in love with... it is multi layered, crisp, with nice soft edges... A fabulous almost classic sort of scent... I am totally in love with this wonderful jewel...

from A.H., March 13, 2007:

I just received my first package from Brambleberry. Everything was intact and accounted for. But, and really this is the most important thing, the EO and FO completely and totally ROCK! Thank you so much for the quick turnaround and great products!

from K.M., in CA March 8, 2007:

I just wanted to thank you for my package! I recieved it just 3 days after I ordered it! I am delighted to say the least with how it arrived. It was not just some cold box full of my merchandise, I felt a great company when I opened it! A thank you was handwritten on the box flap and the cupon was soooo appreciated...and the free gift! Wow! You are a great company! I will do more business with you Soon! All my soaper pals will hear about you as well!!! I hope you know what the free sample of oil was that you sent because I will be wanting more! Thank you again, so much!

from S.D., in NJ, March 8, 2007:

Thank you very much for considering my request. Your company is nice and really takes care of their customers unlike those I encounter before, after they got my money and email them even for some question about their product, they never replied and ignore me (they are the company that should never be in this kind of business).

from C.B., in CA, February 25, 2007:

Just wanted to say the Blog is fabulous as is everything you do! I have been with you since my own company's
beginning and I have watched you grow. I respect you so much, I count you as being a Sandy Maine or a Catherine Failor, a pioneer. You have always resolved any of my concerns in a timely manner and I recommend Brambleberry every chance I get. Just wanted to let you know that I think you and your staff are awesome, wishing you continued success!

from J.S., England, February 19, 2007:

thank you once again for such a fantastic order, your service from start to finish and the speedy time in which this order arrived again- 3 days from usa to england- fantastic!!

from B.R., in PA, February 16, 2007:

Just wanted you to know how superior your products are ,in comparison,to all other companies.I just started making soap and did not know one company from another.I decided to order a little bit from the major suppliers.You provide the best quality at the best prices

from Lauren, in OR, February 16, 2007:

I want to thank everyone there at Bramble Berry. I only recently found your company on the web, and was impressed with many of your prices and emphasis on customer service. After waiting for close to 2 weeks for my last shipment to arrive from "some other soap company" I decided to give you guys a try when I realized it was time to order more shea butter. And WOW! I had my package sitting inside my front door less than 48 hours after I placed my order. AND with a coupon to get a discount on my next order! I will definitely be back to order with Bramble Berry as often as possible.

from C.O., February 14, 2007:

Thank YOU! I appreciate you very much too. I'm having a ball with your melt and pour soaps and can hardly wait to try my hand at cold process soaps. GREAT fun!

from B.B., February 14, 2007:

Wow, fast shipping and fabulous gift! Thank you so much. I Will tell others about your great service and excellent products.

from C.S. in CA, February 12, 2007:

I thought perhaps you might like to read the very first review of your most excellent on-line store, published at Epinions.com. I was so impressed with your product line that I asked one of the Category Leads, (like a manager), for On-Line Stores to add Bramble Berry so I could have the pleasure of writing a few lines about my experiences. I've gone to 6 or 7 different sites, tried a lot of soaps, molds and scents and dyes in the last busy month of my new-borne soapcrafting hobby.

Here's a link to the review if you'd care to read it/share it around:
http://www.epinions.com/content_318845652612

Please keep up the excellent customer service, quick and careful delivery and those fabulous, high quality fragrances. You are the cream of the crop, or in just one word? Scentsational!

from J.S. in United Kingdon, February 8, 2007:

just wanted to let you know my moulds arrived within three days here to the united kingdom! thank you for the fantastic service given, we,ll be ordering again within the next few weeks.

from G.W. in WA, February 6, 2007:

I just wanted to say how much I'm enjoying the new scents I bought, and the samples you gave me from your store. Thanks to you I'll be trying some scent combinations I may not have thought of otherwise. I made some gingered peach soap bars w/the peach sample fragrance, a sachet w/Beach Breezes, and am looking forward to creating some tropical blends w/the lime fragrance sample. Thanks again for your great service! I'll be needing candle wax within the next month, so am hoping you'll have plenty of wax for molding freestanding tapers (non-container base).

from Lauren in OR, February 6, 2007:

I want to thank everyone there at Bramble Berry. I only recently found your company on the web, and was impressed with many of your prices and emphasis on customer service. After waiting for close to 2 weeks for my last shipment to arrive from "some other soap company" I decided to give you guys a try when I realized it was time to order more shea butter. And WOW! I had my package sitting inside my front door less than 48 hours after I placed my order. AND with a coupon to get a discount on my next order! I will definitely be back to order with Bramble Berry as often as possible.

from J.S., February 6, 2007:

i just wanted to drop a short little note to let you know that ive ordered from MANY stores online such as yours and i have never been more satisfied. from the thank you personally written in side the box to the very fast shipment of my items. i give you an A +++++. im forever your customer. youve succeded in impressing my husband and belive me thats not easy... you hooked him with your cherry almond fragrance!! thank you again for the excellent service!!

from C.K. in PA, February 4, 2007:

I have dealt with many suppliers, sniffed many fo's and yours are by far the best. All my customers agree too. Lilac really smells like lilac bushes, apricot freesia is easily one of my best sellers and cucumber melon is a spring time delight. Your customer service is top notch as well. If I ever had a problem (and that was few and far between) you guys made it right immediately. Thank you for creating a wonderful company, if I lived near by I'd want a job!

from J.K., January 30, 2007:

I just had to drop a line and tell you how much I loved making the Holiday Cheer soaps. What a great kit. I also ordered the burgandy and gold bags to package them in. I made these for teacher gifts. Everyone loved them and they were amazed that I made them, lol. I kept one gingerbread man for me and I love the way it scents my kitchen. The kit was perfect, and easy to make. Thanks for making such a wonderful kit.

from D.S., January 26, 2007:

I just wanted to let you know how much I love your website. I am brand new to soap making and thanks to you and all your tips I made my first batch of soap and so far it looks lovely....Anyway, I just wanted to say thank you for all your help, your website is fun and educational. I want to quit my job so I can make soap all day. It is so much fun.

from D.M., January 25, 2007:

I wanted to follow up with you and thank you so very much for taking time out of your busy day to give me this information. I can't tell you how much I appreciate it. I am very impressed with your knowledge and "hands-on" style with your customer base. I know from working at HP on deals with very large customers such as Lockheed, Intel, and Applied Materials that customer relationships are key. So far Bramble Berry has been a wonderful supplier.

from S.T., January 24, 2007:

My daughter is coming home from the military for a visit and asked me to teach her to make some toiletries. She wanted to know what supplies we would need that she could get and where she should purchase them. I gave her a couple of resources and added that "...I really like Brambleberry because they are quick, polite, and always toss in a free sample." The box she ordered from you just arrived at my home.

It made me realize I have told many people that, even when the quality of a product might be equal to a different supplier, I prefer you because of your speed, attitude, and you toss that fun treat in every box. So, in case you ever wondered, people do notice and it is getting you business you might not otherwise have received. I appreciate the way you do business and decided to just take a moment and let you know. Thanks.

from J.R., January 18, 2007:

Today I received my first order from Bramble Berry and I join all your other customers beautiful emails praising your service. As I opened my box and saw everything in perfect order, with your special Thanks written on the box and to my surprise you sent me a sample of Relaxing fragrance (by the way, fabulous) and to my big surprise a Feliz Navidad fragrance, mil gracias por este bello presente,this was the best surpise of all. Right now I´m already ordering more from you fabulous company. I have learned something very valuable today, your fantastic service to your customers which I intend to follow and give to my future clients. Un millón de gracias...