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Faceless goat

I was so excited to receive this stamp! Had my heart set on making beautiful stamps just as the picture showed. Sadly my stamp must have been defective. I have tried stamping at various stages of curing, all with the same outcome. NO FACE. I get the little outline of his head, (barely) and no facial features whatsoever. I have done everything I can think of to assist with getting the "perfect" look. Sadly they all come out faceless. Ruined many bars of soap just trying. My take on this is the impression originally created on my stamp, simply wasn't detailed, nor deep enough to obtain the same results.

Terah from Bramble Berry replies...
Hi Whitney! Oh no! I'm so sorry that your stamp isn't working right. That definitely should not be happening! I will email you personally to resolve this issue.