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Customer service issue

I ordered this product, excited to get it made in a decent amount of time. It took 10 days to arrive and it is missing items. Brambleberry won't get back to me and now I'm so far behind schedule I dont know what to do! $70 is a lot of money to me and I'm still waiting to use this! I've ordered from here for years, so I'm not sure what's going on. Update: 3 orders later, I got what I was supposed to. Except for the free labels they said they would email. I'm not fighting with them anymore.