Product Reviews

Average Review:

Showing 1 - 5 of 56 Reviews:


Verified Purchase
Bad Lye

Wow, I love all of your products but have been having trouble with your lye since March. And now I have one of your reps telling me to not order until they figure out if they lye is actually defective. Well, I love all of your products but there is obviously a problem with your lue flakes. That ok, don't worry. As you suggested I won't order lye from you any longer. Not improved with your suggestion. I will, however, continue to purchase other products as long as the quality remains consistently good. Maybe someone else should be handling the lye problems so they get resolved.

Amber from Bramble Berry replies...
Hi Tina, We’ve tested the lye that you returned and didn’t find any issues with it. We use the same lye we sell for all of our Soap Queen blog projects as well and we haven’t had any issues. It is true that flake lye can take longer to dissolve because of the larger size, but we have found that the benefit of not having those static cling lye beads flying around is much better than the extra time it takes. So we are not sure what is going on with the product you have tried recently, but we are always here to help any way that we can.

Verified Purchase
Awful to work with

Brambleberry is my soul source for carrier oils, essential oils, and fragrance oils. However, a recent order of lye was extremely disappointing. Never have I had such a fight to make my soaps. The lye created heavy fumes, it did not dissolve well and crystallized in one batch of soap. Furthermore, I had to dig out some mass of black specks on almost every dissolved container. I will continue pledging allegiance to Brambleberry, but it will not be with the lye purchases.

Kelsey from Bramble Berry replies...
Hi Deborah! I'm sorry you were having troubles working with our lye. We find the flakes create less dust than the bead-type lye, and that the flakes are easier to work with. There is a phenomenon called lye lint where carbon dioxide in the air does form specks in the cooling lye, and I'm wondering if that's what you're seeing. The Soapmaker's Companion by Susan Cavitch talks about lye lint if you'd like more information on it. Customer service has contacted you directly to help resolve this issue. :-)

Verified Purchase
It does the job but...

There is a lot of dust and it doesn't pour smoothly at all. It makes such a mess when I try to measure it out. The granules pour so smoothly and I've never had any spills with it, but I make a mess every time I use these flakes. The dust flies everywhere. Measuring it out can be tricky. I find I end up putting some back each time because it sometimes comes out in larger than intended amounts because you have to rattle the bottle to get it out instead of just tipping it like you do the granules. I started using a spoon to scoop it out but it did not help the toxic fumes or dust. I wear a mask and it still seems to penetrate it and make me cough. It dissolves just fine and makes good soap but it's just not easy to use. I prefer the granules over the flakes.

Verified Purchase
I have a bit of trouble

Had a bit of trouble with the Lye. Brambleberry called me and I am a happy camper! You go Brambleberry! You are honest and reach out to help your customers!!

Verified Purchase
I wonder if there's a bad batch . . .

I've used BB lye for years with no problems (though I too prefer the beads as others have said. But the flakes are fine too) However, the past months all the soap I've made, using my tried and true recipes, have come out off. Then I noticed the spate of negative reviews on this lye, all right around the same time, and now I have to wonder if there was maybe an off batch that we got? I'd love to know when the reviewers who have had problems bought their lye.

Kelsey from Bramble Berry replies...
Hi Renee! I'm sorry you've gotten some off batches of soap with our lye. We use our Sodium Hydroxide Lye just about every day in our soap lab and on Soap Queen TV and have not experienced any problems with it. Customer service has emailed you directly to help troubleshoot!