Advice from Our Customer Service Team
The Bramble Berry customer service team gets about 2,300 emails, chats, and phone calls a week. That number jumps to more than 5,000 during the busy holiday season. They answer questions about everything from goat milk soap to starting a small business. We asked the team what posts they share most often, as well as their best advice for beginners. Find their answers below.
Tina
How long have you been with Bramble
Berry?
7
years
What blog posts do you share with customers most often?
- How to Create Homemade Lotion Recipes
- Beginner's Guide to Cold Process
- Small Business category
What advice
would you give to someone just starting out?
Mistakes
are part of the fun! Be open and okay with everything not turning out as you
envisioned. Sometimes things turn out better. Also, maybe start with
a basic recipe with a few ingredients first rather than jumping in
with a 100% coconut oil cold process soap with a swirl design and raw honey as an
additive.
Carla
How long have
you been with Bramble Berry?
6
years
What blog posts do you share with customers most often?
- Beginning Soaper Resource Roundup
- How to Create Homemade Lotion Recipes
- How to Work with Misbehaving Fragrances
What advice
would you give to someone just starting out?
Anyone
can do it! Trust yourself, have patience, and pay attention to the
recipe.
Terah
How long have
you been with Bramble Berry?
4
years
What blog posts do you share with customers most often?
- Formulating Cold Process Soap Recipes
- Explaining and Preventing Glycerin Dew
- How to Resize Cold Process Soap Recipes
What advice
would you give to someone just starting out?
Don’t be afraid to make mistakes. Even if you’re
following a recipe, there can be some trial and error before you get into the groove
of things. We’ve all had failed batches, even after we become
experts!
Matt
How long have you been with Bramble
Berry?
2
years
What blog posts do you share with customers most often?
- Beginner's Guide to Common Soapmaking Oils
- Formulating Cold Process Soap Recipes
- How to Add Lye to Milk for Cold Process Soap
What advice would
you give to someone just starting out?
Don’t be afraid to experiment with your creations. You
don’t always have to “soap inside the lines”
– learn how to formulate a recipe and make changes to it, how to resize
your batches, and get creative!
Chloe
How long have you been with Bramble
Berry?
2
years
What blog posts do you share with customers most often?
- How to Blend Essential Oils Safely
- How to Add Lye to Milk for Cold Process Soap
What advice would
you give to someone just starting out?
For a beginner
soapmaker my best advice would be to measure everything twice because once you make
your soap you can’t go back – like baking a
cake!
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