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Customer Testimonials

Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!

Questions or comments? We'd love to hear from you! Write to us here.

  • Just a quick note, to let you know that my order arrived safely to Australia. Also, to thank you for the lovely sample of Sleeping Angels FO. It is a beautiful soft and feminine scent...I love it!!!!! Thank you again, for your wonderful products, and, unsurpassable service.

    H.F. in Australia 9/11/2007
  • You have incredible customer service! Somehow my online order said FOUR of one item! and I only wanted one. Someone called me to confirm what my actual order was before shipping! You have a customer for life now! Thanks.

    V.A. in Oregon 9/11/2007
  • I just received my order today. Thanks for the quick service, and wonderful products. I will be a repeat customer. Thanks!!!!!!

    M.T. in Maryland 9/11/2007
  • Just want you to know I was very pleased with my first order! The free sample of English Rose made my day and sold me on Bramble Berry! I just placed my second order and plan on ordering again. Can't wait to get the Berry Wine fragrance oil! The molds I have ordered are extra wonderful! Thanks soooo much!

    S.B. in Florida 9/11/2007
  • I just wanted to express my surprise and satisfaction in your help with resolving my order issue. While it was very minor, I am amazed at how quickly and kindly your company took care of everything! The process was wonderful and much easier than any other company I've ever dealt with. I especially appreciated the hand written note from Lori that arrived in the replacement package. That was very sweet! I have always recommended your company to all my soaping friends, but even more so now! Thanks!

    D.M. in Arizona 9/11/2007
  • Thanks for your mail the other day! Every time I’m really surprised by the swiftness your company sends our orders to us and the quality of your products!!! They are just great!!!!!We are really not used to such a service! Before we found your company we had ordered soap supplies in the UK (about 3 months ago) and believe it or not they haven’t delivered yet!!! (some service huh??!!) And here in Holland or even the rest of Europe ... don’t even bother trying because you won’t find a single pallet. Thanks.

    R.S. in Holland 9/11/2007
  • I just received my order from you, and I just wanted to say how very happy I am. I couldn't sit here and keep quiet about it! I LOVE your company, and your products are PHENOMENAL!!!! I really appreciate the little gifts included. Just wanted to say, once again, that I'll be a regular customer with you!!!

    P.L. in New York 9/11/2007
  • Just wanted to let you know that your new Applemint is the best thing I have smelled since.....ummm... Bonsai! Thanks so much for not only coming up with such wonderful fragrances, but also ones that not everyone else has. You guys are great!

    R.S. in Washington 9/11/2007
  • My package arrived yesterday, and I made my very own soap for the first time last night. Such fun! Such a good insta-gratification craft! Such pretty results!....Thank you.

    W.S. in Washington, DC 9/11/2007
  • Just wanted to send a quick thanks for the extra goodies in the boxes. Love the oxides. I ordered the Beach Breezes (which is already one of my faves, so I was glad to get it at such a good deal).Then Sensuous Sandalwood another great scent and great deal, and for something new I tried the spearmint/eucalyptus and while I was somewhat uncertain on this one I really like it. Thanks again for the goodies.

    M.D. in Michigan 9/11/2007
  • I just love that FO you have in stock, Soapy Clean! It reminds me of laundry drying in the breeze ! It smells so fresh and crisp in my soaps! My students love your products, so do not be surprised to see you getting orders from Alaska very soon, if not already! I appreciate your always prompt, and courteous service! Your line of merchandise is just so unique, I just enjoy creating my soaps, perfumes, and balms so very much, and of course passing on my ideas to my students!! Thanks!

    N.G. in Alaska 9/11/2007
  • Just wanted to let you know the order arrived today and it is wonderful - love those scents! Can't wait to start stamping my soap, too! I have a feeling I will definitely be a return customer!

    D.S. in Illinois 9/11/2007
  • I just got my first order from you today and I have to tell you that I absolutely love the daisy lip butter pots. I am so glad that I ordered 50. I can't wait to play with them!

    B.M. in Illinois 9/11/2007
  • I am making the homepage and am exhibiting some photographs soapmolds of brambleberry. I want to spread this wonderful soapmolds to Japanese who are making handmade soap early.

    Brambleberry is indispensable to my handmade soap. I was asked well. Someone say, is it soapmold bought where? I answer that I bought it with Brambleberry....I wait your new items, just like X'mas presents

    M.T. in Japan 9/11/2007
  • I just received my order of Cranberry Fig with the sample of OMH. They are wonderful! I think I have found my favorite supplier. Again, thanks for everything.

    T.J. in Canada 9/11/2007
  • I want to you to know this is the first time I have EVER written a "Thank You" letter to any company I have purchased from.

    When I originally ordered on-line I was confused about my order, emailed and received a reassuring response back within an hour. That is good Customer Service! I received my goodies yesterday and on time. I like that someone actually wrote "thanks" with a smiley face on the receipt. Nice touch. I was so impressed! My 8 yr old daughter and I sat on my bed and had so much fun looking at all the great items. The packaging that you use is awesome and unique. The fragrance oils all smelled great and came in overwhelmingly big bottles at a great price. Thank you for the free sample as well. I am going to make some soaps and stuff for my husband with that one. He really like the smell of "Soapy Clean". I already used the ginger lime scent to make a body scrub and I used it today. I smell great! I don't know if I could give away any of the stuff I make with your fragrance oils because I want to keep them all to myself.

    Thanks and I will definitely order from you again.

    B.C. in California 9/11/2007
  • Just wanted to let you know how happy I was to see a package today, you ship incredibly fast. Wanted to say thank you, you have a permanent customer here.

    D.P. in New York 9/11/2007
  • Oh I have to tell you (besides that fact that I love your company) but that Violet smells JUST like the violet candies...have you seen them? They are in a purple wrapper and they are violet sweet tarts almost..and they make gum too...it smells EXACTLY like it...if you haven't tried them you should...your violet is an identical match to these...

    J.M. 9/11/2007
  • Just thought I would drop you a quick note to let you know, that my package arrived safe and sound!!!! Thank you so much! As usual, all my butters and the sweet almond oil are fabulous... You always have the best quality products, for the most wonderful prices! Also thank you for the sample of the English Rose FO. Why am I not surprised that it is the best (and truest) Rose Fragrance Oil I have smelled? Next order it will definitely be on my list... It is awesome, Thank You! Thanks also for the 8 ounce sample of the Hemp Soap Base... I can hardly wait to give it a try... I have been curious about the soap bases for some time now... What a treat! Thank you so much for all Bramble Berry offers and does for the Customers.

    L.S. in California 9/11/2007
  • I ordered from you about a week ago for the first time. I admit I was a bit nervous a first. but now, I'm kicking myself for not doing it sooner!!! I had been getting my supplies at a nearby craft store, but their stock was limited and their prices were high. I am so very pleased with your company. I ordered so much for such a great price. and I am so impressed with everything I got. I will be ordering from you again and again. thank you for the sample, too. it was a nice little surprise. (not to mention ...great smelling!!!!) thanks again...until next time!!

    L.P. in Rhode Island 9/11/2007
  • I am supremely satisfied with your service and your fine products. I am a brand-new soaper and just got my first order last week. It's just what I needed -- I am already enjoying my own Oatmeal-Peppermint soap and Lemon-Lime-Rosemary soap. I used to love the white glycerin Oatmeal-Peppermint soap from Garden Botanika. But our local store closed, so this soap is now only available by mail order -- which makes each bar now about $8 each with shipping! So thankful I can make my own now. Your white melt-and-pour glycerin base has wonderful lather, and melts in a double-boiler in about 3 minutes. This means I can have a bar of my own soap ready and drying on the rack in just 45 minutes

    C.C. in Arizona 9/11/2007
  • Just wanted to let you know that my order arrived this morning. The Spearmint Eucalyptus smells as good as everyone said, and the Lilac sample---OMG! Smells like the real thing!!! I will definitely be ordering more of this. You guys are the greatest!

    D.D. in North Carolina 9/11/2007
  • I just received my latest order with the Pop Rocks - they are to die for! Thank you Thank you!!! I was so excited to try them and I am hooked already - they are great and just in time for my Memorial Day and 4th of July products! You guys are the best!

    M.D. in Ohio 9/11/2007
  • I just wanted to drop a quick note to say thank you for making my soap making so easy. I have used many other online companies and yours is the most affordable out there not to mention your products are high in quality as well as quantity. Keep up the good work.

    L.M. in New York 9/11/2007
  • Just a quick note to let you know that I received my oils today and am very pleased with what was sent. Outstanding texture and great character your oils contain. Your marketing technique worked on the sample of dewberry oil you sent I will be ordering that in the near future. Keep up the fantastic work! Have a great day!

    J.B. in Wisconsin 9/11/2007