Customer service and satisfaction is top priority at Bramble Berry. Here are some comments from the many happy soap makers who purchase Bramble Berry products. Thank you all for your patronage!
I just wanted to take a minute to say THANK YOU to one of your customer service reps. I can't remember the name of the lovely lady that helped me out but she was so sweet and helpful, I wish I had gotten her name (not very helpful I know). I will be sure to purchase again from this company very soon because of her and of course the great soap queen ideas (keep them coming I've learned a lot). Take care, have a wonderful Holiday and thanks again.
You guys ROCK!
Thank you very much for you prompt help!
My experience with Brambleberry is really great!
...I love your website, and now I can say I love your customer service!! You are so generous to give me more than I ever expected. I will be a loyal customer....I hope my new bath fizzie business takes off!!
"I just want to say how much I absolutely love Brambleberry.
Ann-Marie's videos are what first got me interested in trying my hand at soap making. What a pleasure it has been learning to make beautiful melt and pour soaps for myself and my family!
Guess what they are all getting for Christmas? :)
I feel almost like Brambleberry is family. My emails have been replied to promptly with such an upbeat attitude that I felt they were really happy to reply.
And Ann-Marie's generous, upbeat nature comes through all the blog posts, videos, and everything I read.
I noticed that Ann-Marie even recommended a WSP mold to someone on the Teach Soap forum today. That generous, helpful attitude is so rare, and is noted and greatly appreciated.
Thank you, Brambleberry, for being my favorite place to do business with.
"Hi, I received my order today and everthing was packed so nice and neat and tight. I just LOVE all the fragrance oils I ordered. Thanks for the free sample of Moonlight Pomegranate it smells sooo...nice. In my opinion your fragrance oils are the best and your customer service is the above all the rest."
"I love Bramble Berry! Everything about this company makes me smile. You guys do such a great job, thanks so much for your commitment to your customers. Much love, Jessica"
"This company makes me extremely happy. And then I spend a lot of money. sigh... But I'm HAPPY about it! Thank you for your great service and selection. I tell all my students about you."
I want to thank you and your staff once again for being patient with me. I guess I was just having one of those irregular days when nothing seems to go right. I call it "BRAIN FART". Is it okay to write that?? Anyway, after reading my email about my order I just put in, you mentioned something about looking for that little surprise in the package and OOOOH BOY....that gave me the spark that I needed to continue for the rest of the day!!!! It's always the little things that brightens a persons day. I have to admit that I'm more excited to get the surprise than my supplies each time! So again, to you and your team, THANK YOU, THANK YOU, THANK YOU and have a wonderful and prosperous rest of the day!!!!!! :0)"
i've received my order today!
many thanks for the present!!
you can be sure that i will order again in your shop!"
"Shortly after discovering the fun of melt and pour soap making I began teaching a let's learn as we go soap making class at a rehab center for disabled adults. I now teach classes in two locations, as a volunteer. We create soaps for ourselves and our neighbors. This simple soap making method has made us better community members in our world of disability. That's success! Thank you."
I wanted to personally thank you for featuring my Pumpkin soaps in your most recent Soap Queen blog entry! I'm honored and excited that my soaps can make someone else excited! I used Brambleberry's fantastic colorants (Labcolors to be exact) to create the colors I wanted for the cute little guys.
I started soaping not too long ago, and have found Brambleberry to be a great resource. I especially love Soap Queen TV.
Thank you for sharing your love of soap and enabling soapers like myself!"
"I placed an order on a holiday weekend. You website said due to the holiday weeked the order would ship out a few days later that normal. I expected my order to ship out later in the week or eary the next week. You shipped it out on tuesday and I got it on friday. Nicely packaged too! Very Fast shipping! Thank you for the sample fragrance you sent as well as an idea sheet of blends for that scent. You and your staff really go above and beyond the call of duty. I love brambleberry! Thanks again!"
"I just wanted to thank Anne Marie and her amazing staff at Brambleberry for their great customer service. Thank you too for the free sample in my order.
I love all your products, but I have to say your fragrance oils are by far the best around.
The Soap Queen T.V. is a wonderful resource. Anne Marie makes everything look so easy.
Keep up the great work!"
"I love coming back to your company. I can always count on your prompt shipment of my orders. Its not like dealing with a large company. It has a small town flavor. And that I love! Thanks!"
"We are PROUD Bramble Berry customers since day 1 of our soap business--I can say, from MANY experiences, that she means exactly what she says--the quality of her products is always perfect--it really shows the amount and the level of excellency she started, and most importantly, maintained and required of every other worker there--once again, Anne-Marie, you're amazing!
I remember when I was a new business owner, I was so proud of my herbal shampoo bars--and when I dared to send you some, you took pictures of them, with my letter--and on the letter, she arranged it so that every random person flipping through could clearly see my web address--showing once more how much she understands that thank-yous, but more importantly, business 'kudos' with clear links to those businesses show that you as a supplier not only know your customers, you know their best products--and pass that on.
A suppplier like that who cares intimately about his or her customers' successes is as rare as a flawless gem--but, once again, we know they make them in Washington.
Beautiful job, to a stellar entrepreneur and woman."
"You guys are totally awesome! Your products, your web pages, your blog and Soap Queen TV have been wonderful inspirations for me. I have been going through a lot of pain lately with the loss of my brother, my father and now my mother has taken a turn for the worse. The one thing that has kept me focused, kept me grounded and kept me from wallowing in self-pity has been making soap. The uplifting smells, the creative expression, the hands-on requirement have been amazingly therapeutic for me.
Your products and instruction have been top notch. You inspire so many men and women out there. Keep up the good work and thank you."
"I love the service at Bramble Berry! Everyone is so nice and I always get such a quick response whenever I have a question. The shipping is super fast and I don't think I have ever receive a scent I didn't like. I tell everyone about Bramble Berry!"
"I really want to thank you for having the most amazing soap molds out there and the incredible prices. The oils are delicious and bring out the creative side in me. xoxo"
"Thank you, Michelle!
As usual, Bramble Berry's superb customer assistance has done it again! Answered all my questions promptly and completely! I'm happy to remain a loyal Bramble Berry customer!"
"My Grandaughter and I made the honey oatmeal vanilla soap from the kit I ordered. She really enjoyed stirring in the fragrance and boy did my house smell great!! We ordered more ingredients for future soap making adventures! Thanks"
I received the correct mold and am so happy with it, it's beautiful. This was my 1st purchase and have had nothing but great communication and satisfaction! Thank you so much! I will buy again!"
"I purchased supplies to make environmentally friendly lip balm with my high school chemistry class for Earth Day. It was a big hit! Not only were your products wonderful but my students really enjoyed it, and the lip balm we produced was very high quality! Also, the package arrived exactly when it said it would and was packed lovely - loved the free fragrance oil as well!! Thanks so much, Brambleberry, for helping to make Earth Day a hit for my Chemistry students :-)"
"Wow! This is the first time that I’ve ordered since you’ve revamped your website! I LOVE THE CHANGES! Hats off to you…and thanks so much!"
Thank you so much for your fast response and wonderful help! The scent sample was sooo delicious that I think I'll be wearing this oil straight from the bottle when I get it, haha.
Many thanks again."