Reply from Bramble Berry
Hi Derrian! I'm sorry to hear that you are having trouble removing your soap from this mold. Sometimes the firm molds can be a little trickier, especially if you are making cold process. If it is melt and pour, I would recommend popping your soap into the freezer for about 10 minutes. This will help the soap to constrict slightly, making the airlock release easier :) Gently pull from the sides to release the airlock, and press firmly down with the palm of your hand to help release the soap.