Thank you for your interest in Bramble Berry! Below are some of our general guidelines and how we like to do things. However, if you have an issue or need help please feel free to call us - we are here for you. 

Our Environmental pledge: Bramble Berry Inc. is an energy-neutral company. This means that for every kilowatt of energy that we use here at our offices, one kilowatt of renewable energy (wind, solar or other "green" energy sources) is put back into the power grid.

Bramble Berry Fulfillment Hours: Our warehouse is located in the Sunnyland Neighborhood in Bellingham WA. We ship orders from 9:30 a.m. to 4:00 p.m. Pacific Standard Time. We do not ship on the weekends or during holidays. If you have a question about your online order call 360-734-8278 or email us at [email protected] Our fulfillment center is not open to walk-in shoppers. 

Turnaround: The total shipping time for your order is our turnaround time PLUS the time in transit.  

Shipping: Orders are shipped out 5 days a week Monday through Friday. UPS 2-Day Air orders placed before noon (PST) always ship same day and take two business days to get anywhere in the US. Ground Shipping to the furthest place from us (the East Coast) takes about 5 business days transit time, so if your order ships on Tuesday then it will most likely deliver the following Tuesday. Please remember, ground shipping does not guaranteed any specific time and can take up to 10 days. If you need something by a specific time, choose 2nd Day Air. We are happy to ship via UPS, UPS Express, Fed Ex or USPS Postal.

USPS Postal Service normally takes 2 to 3 transit days but may take up to 10 days to reach you. For packages shipped through the mail, we have an innovative private insurance program that means you don't have to deal with the post office and forms when smaller packages go astray. Just contact us and we'll do the rest. 

UPS 2-Day Air orders placed before noon (PST) will ship same business day. Orders placed after noon will ship the following business day. UPS 2 Day Air and regular ground does not deliver on Saturdays or Sundays so an order placed after noon on Thursday will arrive on Monday. 

Ground shipping to anywhere in the US from Bellingham WA normally takes less than 8 days (5 business days) and is our least expensive option. Here's the list by state:

1 business day: WA
2 business days: OR, ID, MT, NV, CA, WA
3 business days: ID, CA, NV, UT, AZ, CO, WY, ND, MT, SD, HI
4 business days: ND, SD, CO, NM, TX, OK, KS, NE, MN, IA, MO, IL, AK
5 business days: TX, LA, AR, MS, AL, GA, FL, SC, TN, IL, KY, IN, MI, OH, NC, VA, WV, PA, NY, VT, ME, NH, MA, RI, CT, NJ, DE, MD  

*Certain areas of your state may be more easily accessible and therefore listed more than once on the transit timescale above (transit time for northern CA is generally 2 days while southern CA will be a 3 day transit).

Any major holidays will not be included in transit times. These incuded New Year's Day, MLK Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving, Christmas Day. 

Please note, Ground can be either USPS, UPS or FedEx at our discretion and is not guaranteed to arrive at any specific time. Please contact us if you are on a strict time-line at either [email protected] or by calling us at 1.877.627.7883.

Damaged or Missing Orders: We are always happy to help replace or refund your missing or damaged items within 45 days of purchase.  If you receive a damaged package, please take photos of items, box and the labels and have this information ready for our Customer Care Team when calling or emailing us. Please call us immediately toll free at 1.877.627.7883 or email us at [email protected].  If you choose to have a replacement sent to you, we will ship it to the original shipping address. 

If a package is sent out to an incorrect address, and it is returned to us, you are responsible for the reshipping costs.

Please check your order after receiving it and if there is anything missing call or email us right away. Have ready your order number, the items missing and the name on the circle label on the outside of the box.  

Any missing, damaged or incorrect items from orders older than 45 days will be issued an instore credit.    

International Shipping: We are happy to ship packages overseas. Please read our International Shipping Policies for more detailed information on transit times and overseas shipping costs. 

Order Changes & Cancellations: Cancellations, additions and alterations to orders can only changed before they reach the warehouse. Once the status says Order In Warehouse, we are unable to make any further changes.  If you are using expedited shipping (like 2-day Air) or shipping internationally, we cannot make any changes. This is to ensure that your order is shipped out on time. If we are unable to alter your order, we will gladly assist you in placing a new separate order for the additional items. The easiest way to make changes to your order is to either call us at 1.877.627.7883 or to email [email protected] including your order number and the items you would like to add. 

Please email your changes as soon as possible to [email protected]. During regular business hours (M-F 9:30am-4pm) call us at 1.877.627.7883. Have your credit card information ready for speedy service! If you get voicemail, please leave a message with your order number and full information for what you wish to have changed. Be sure to leave your phone number too. We return calls left before 4 p.m. PST same day.

Placing orders: Feel free to use our online shopping cart, located throughout the site. If you're having problems with the cart, you are welcome to phone in your order. Our toll free phone number is 1-877-627-7883. If you wish to fax your order in, our fax number is (360) 752-0992.

Bulk or Large Orders: A bulk order is anything purchased from our Bulk section. These items will be seperated from the rest of your order and will be sent at a later time. See the product description for estimated turn around times. 

A large order is any order that includes a quantity of more than one of our largest size offered. In this istance we will try to include at least 1 of the product you ordered and place a special order for the remainder that will ship to you at a later time. For instance, if you order 15 pounds of fragrance oil, we will include 5 pounds in your order and send the remaining 10 pounds in 2 to 6 weeks when the special order for your fragrance arrives. We hope this will help to ensure that everyone is able to access the products they need.

Minimum Orders: We do not have a minimum order amount and you are welcome to order as little, or as much, as you want.

Tax Exempt: If you live in Washington state and you are purchasing supplies from Bramble Berry for resale you are probably tax exempt. In order to comply with Washington state law every customer in Washington state that is not paying tax must provide us with a copy of their Reseller Permit. You can fax it to us at 360.752.0992, or mail it to us (our address is: 2138 Humboldt Street, Bellingham, Washington, 98225) or scan it and email it to us! For more information on how to get a reseller's Permit go to the Washington State Department of Revenue site here.

If you live outside of Washington state Bramble Berry will not charge you sales tax. Please note: your order must be shipped from Bramble Berry to a state other than Washington to be automatically tax-exempt.

Returns:  We welcome returns within 45 days of purchase. We will gladly refund the product price for eligible items that are unused and are in sale-able condition: packaging, molds, books, soap stamps, toys, scales and soaping hardware. All refunds are applied to the original method of payment. Shipping, including associated fees/duties/taxes, are at customer’s expense.

Please mail returns to:

Bramble Berry Returns
(Insert Your Order Number) 
2138 Humboldt St.
Bellingham, WA 98225

Please allow us 10 business days to process your return.

Sorry but powders (including sodium and potassium hydroxide), essential oils, fragrance oils, colorants, soap bases, herbs, fixed oils, waxes, any liquids, butter, online videos and classes, or electronic (downloadable) books or zines are not able to be returned and are not eligible for any refunds.  

Out of Stock Items: While we strive to keep all of our products in stock, we do occasionally run out of items.  If you place an order and an item goes out of stock while your order is in the warehouse, we will ship out everything else and backorder that product. You will get an email notification. If you prefer to have that backordered item swapped out for something else or removed from your order just let us know by leaving a note on your order and we'll make it happen. If your order is traveling internationally, we will delete the item off your order, refund the difference and ship the rest. 

Discontinued Items: Is there an item that we've previously carried that you want to purchase? Write to us here We may be able to find a suitable alternative product.

Payment methods: We accept Visa, MasterCard, American Express, Discover, and PayPal as well as money orders. We do not accept personal checks. Money Orders can be sent to:

Bramble Berry, Inc.
2138 Humboldt Street
Bellingham, WA 98225

You are welcome to call in your orders to our fulfillment center at 360-734-8278. We are in the office from 9am to 4pm daily but feel free to leave a message if you get our voice mail.

Credit Cards: If your card is declined, often it is due to an incorrect address or security code. We take our customer's security very seriously and for that reason we require the exact billing address and security codes for all of our credit card transactions. It is also for security reasons that we do not have access to your full credit card number and ask that you call us at 1.877.627.7883 with your credit card information. Our customer care representative will then be able to quickly and safely process your credit card. We do not recommend emailing credit card information - as email is not a secure form of communication. Please note that our transit and turnaround times begin after we have received valid payment, not at the time the order was placed.

PayPal: Paying by E-Check through PayPal takes additional days to clear than standard PayPal payments. We will hold your order until the payment has cleared.

Product Testing: All of our fragrance oils are tested in Cold Process and Melt and Pour soap. We include testing notes in the description of each fragrance such as "accelerates trace" as appropriate. Our fragrances are, for the most part, considered safe for candles, both wax and gel candles (as well as soap, bath fizzies, bath salts, and all manner of toiletry products). As we have not tested specifically for clouding or polarity in gel candles or throw for wax candles, we do recommend that you test all the fragrances in your particular blend of wax and wick before selling your candles. Soap molds have been tested with melt and pour soap and in general, are rated to 140 (Milky Way Molds) to 160 (Heavy Duty Molds). Plastic soap molds cannot be placed in the dishwasher or stove; they will melt.

Colorants: Our pigments and micas are sold by weight - not volume - so you're getting the most for your money. Since many micas and pigments are very light, it often takes a 2 or even 3 ounce container to fit 1 ounce, by weight into. So, remember, when you're comparing costs, make sure you ask whether the product is sold by weight or volume.

Material Safety Data Sheet (MSDS): MSDS are attached to the product description. To access them, all you have to do is click on the cloud icon next to the word MSDS in the product description. To view or print out the MSDS you will need to use Adobe Acrobat (a free program). If you need any other product based documents, please do let us know by emailing [email protected] Documents are not availabe for sample products or sizes, and must be requested at the time of purchase. We are unable to provide any CofAs without a lot number so make sure you contact us! *** We are a cosmetic warehouse and NONE of our products are meant for internal use ***

Samples: We do not ship samples, independent of orders. Offering "Free" Samples (and shipping for those samples) merely means that the cost will be absorbed into our product line, raising the prices. We offer affordable 2 oz. sizes, perfect for testing. We do not have a minimum order and are happy to include one ½ ounce sample with every order placed.

Sniffy Samples: If you're interested in receiving a sniffy of any of our fragrance oils, (an absorbent cotton strip, dipped in fragrance, and sealed in a mini Ziploc baggie) please send a self-addressed, stamped envelope with the fragrance you'd like to smell written on a note inside. Please send a SASE for each scent you are interested in (so as not to co-mingle the scents) and keep in mind that all fragrances smell different in the final product so for best test results, take advantage of the small 2 oz. sizes we offer for purchase of the fragrances. Because of the extra labor involved, please do not request sniffy samples with your actual order. You are welcome to request a specific free ½ oz. sample of fragrance with your order, however. Please note that we cannot offer neither sniffy samples nor free 1/2 ounce samples of essential oils.