Reply from Bramble Berry
Hi Mike! I'm sorry this product wasn't your favorite. With cold process soap, your recipe may take 1-2 weeks to unmold. To speed this process up, you can use more hard oils in your recipe, like coconut oil or palm oil. Adding 1 tsp. of sodium lactate per pound of oils to your cooled lye water can help speed that up as well. You can read more about that in this Sunday Night Spotlight: Sodium Lactate. After your soap is hardened, pull gently on the sides to break the air lock. Then, press gently on the back of the mold with the palm of your hand or your thumbs.Also, it looks like you emailed Thursday and our customer service department responded Friday. I'll be emailing you personally to resolve this issue.