FAQs 

Order Status
Log into the Bramble Berry website with your username and password, click on My Account in the top right-hand corner, and click on your order to see the status.

  • Order Paid - Your order is in our system but it’s not in the fulfillment center yet. Changes or additions can be made up to 1 hour after placement - contact info@brambleberry.com as soon as possible.
  • Printing - We're printing your order for the fulfillment center. We can no longer change or add to the order.
  • Order to Fulfillment Center - It’s now being pulled and packed.
  • Completed - Your order is on the way to you! We’ll email you with tracking information.

Order History
Click the account button in the top right-hand corner, then click Orders. 

My Downloads
Click the account button in the top right-hand corner, then click My Downloads. This section has labels, e-books, and more.

Order Cancellations
We allow cancellations up to one hour after the order is placed. First, log into your Bramble Berry account. Then, click My Orders - you’ll see options to reorder or cancel. The cancel option is only available if it’s within the hour time limit. 

Payments and Refunds
We accept Visa, Mastercard, American Express, Discover, and PayPal. We don’t accept personal checks or money orders.

If your card is declined, it’s likely an incorrect address or security code. We take our customers’ security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. You can call us at 877-627-7883 to help with payment. We don’t recommend emailing credit card information.

Tracking
Once your package ships, we’ll email you with tracking information.

International Shipping
We do ship internationally. Please read our International Shipping Policies for more information. 

Damaged Orders or Missing Items
We can issue a refund or replace your missing, incorrect, or damaged items within 30 days of purchase. Please check your order as soon as possible. If anything is missing or incorrect, call 877-627-7883 or email info@brambleberry.com. It helps if you have your order number and a list of the items.

If your order is damaged, please take photos of the items, box, and labels and email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.

Returns
We allow returns within 30 days of purchase. We will refund the product price for eligible items that are unused and in salable condition. That includes packaging, molds, books, stamps, toys, scales, and tools. We can’t accept returns on powders (including sodium and potassium hydroxide), essential oils, fragrance oils, colorants, soap bases, herbs, fixed oils, waxes, liquids, butter, or e-books.

All refunds are applied to the original method of payment. Shipping costs, associated fees, duties, and taxes are not applied to the refund. Please allow us 10 business days to process them.

Please mail them to:
Bramble Berry Returns
(Insert Your Order Number) 
2138 Humboldt St.
Bellingham, WA 98225

Shipping
Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times. We’re happy to ship via UPS, UPS Express, FedEx, or USPS.

  • USPS normally takes 2-3 transit days, but may take up to 10. If your package goes missing, contact us at info@brambleberry.com or 877-627-7883. We have a private insurance program, so you don’t have to contact the post office when smaller packages go missing. 
  • UPS 2-Day Air orders placed before noon PST will ship the same business day. Orders placed after noon will ship the following business day. UPS 2-Day Air doesn’t deliver on Saturdays or Sundays, so an order placed after noon on Thursday will arrive Monday. If you need guaranteed delivery, this is your best option.
  • UPS 3-Day Air orders placed before noon PST will ship the same business day. Orders placed after noon will ship the following business day. UPS 3-Day Air doesn’t deliver on Saturdays or Sundays, so an order placed after noon on Thursday will arrive Tuesday. If you need guaranteed delivery, this is your best option.
  • Ground shipping takes around 5 days to deliver in the US from our Bellingham, WA fulfillment center. It can be USPS, UPS, or FedEx at our discretion. Ground doesn’t guarantee any specific delivery time and it can take up to 10 days. Find a list of transit times below. Certain areas of your state may be more easily accessible, so you’ll see it more than once.
    • 1 business day: WA
    • 2 business days: OR, ID, MT, NV, CA, WA
    • 3 business days: ID, CA, NV, UT, AZ, CO, WY, ND, MT, SD, HI
    • 4 business days: ND, SD, CO, NM, TX, OK, KS, NE, MN, IA, MO, IL, AK
    • 5 business days: TX, LA, AR, MS, AL, GA, FL, SC, TN, IL, KY, IN, MI, OH, NC, VA, WV, PA, NY, VT, ME, NH, MA, RI, CT, NJ, DE, MD
    • TX, LA, AR, MS, AL, GA, FL, SC, TN, IL, KY, IN, MI, OH, NC, VA, WV, PA, NY, VT, ME, NH, MA, RI, CT, NJ, DE, MD


Processing Time
Our processing time is usually 3 days, not including holidays and weekends. During the holiday season it can be up to 6 days. If you have a question about current times, email us at info@brambleberry.com.

Products

Documentation
Please request all documents at the time of purchase by emailing msds@brambleberry.com. We are a cosmetic warehouse, so none of our products are meant for internal use.

  • Lot Numbers: We can provide these for any of our lab-tested products. 
  • Certificate of Analysis (COA): These are lab results for a specific batch of product. Please ask for both the COA and lot number at the time of purchase. We can’t provide the correct documents without the lot number.
  • MSDS: These are available on the product pages in the Specifications tab. The document includes Department of Transportation (DOT) standards, a hazardous material list, characteristics like specific gravity, and the California Prop 65 warning if applicable. MSDS is only available on products that are considered hazardous at a 100% usage rate. Most cosmetic products are used at a much lower percentage.
  • IFRA: This document has the standard usage rates for our fragrance oils. You can also use the Fragrance Calculator. We can’t provide IFRA documents for essential oils.
  • EU Allergen: These are European standard or common allergen statements that list the known allergens in a fragrance oil formulation. It has the percentage concentrate of specific elements, but it doesn’t have a complete list of all the fragrance oil compounds. Essential oils don’t have EU Allergens.

We can’t provide lot numbers, COA, IFRA, or EU Allergen reports for samples or sampler sets.

Troubleshooting 
On each product page, you’ll find a Q&A section with helpful tips on how to use the product. Feel free to ask or answer a question there. You can also email info@brambleberry.com for help.

Gift Certificates
You can purchase gift certificates in any amount. They’re sent right to your inbox. You can also access the gift certificates in your account - just click My Downloads. 

Website

View Cart
To view your items, click the cart icon in the top right-hand corner.

Password Recovery
Click My Account in the top right-hand corner. Click Forgot Password, enter the email address registered with Bramble Berry, then click send. Check your inbox for a Bramble Berry email with a link to reset your password.

Favorites
Make sure you are logged into our your Bramble Berry account. Once you find a product or project you love, click the heart icon. To access your favorites, click the heart in the top right-hand corner. From there, you can add the item to your cart or remove it. 

Privacy Policy

Proposition 65
Proposition 65 entitles California residents to specific warnings in regard to products that contain chemicals known to cause cancer, birth defects, or other reproductive harm. For more information on Proposition 65, Click Here.

If you are a California Resident it's important that we inform you of any products we sell that contain a chemical on the proposition 65 list. The required products and warnings are as follows:

Woodland Elves Fragrance Oil
Warning: This product contains methyl eugenol. Dermal contact, inhalation, or ingestion of this chemical is known to the State of California to cause cancer.

Suspending Nail Polish Base
Warning: This product contains benzophenone. Dermal contact, inhalation, or ingestion of this chemical is known to the State of California to cause cancer.  

Liquid Soap Concentrate Base
Warning: This product contains cocamide DEA. Dermal contact, inhalation, or ingestion of this chemical is known to the State of California to cause cancer.  

Peppermint Essential Oil, 1st Distill
Warning: This product contains naturally-occurring pulegone. Dermal contact, inhalation, or ingestion of this chemical is known to the State of California to cause cancer.

Peppermint Essential Oil, 2nd Distill
Warning: This product contains naturally-occurring pulegone. Dermal contact, inhalation, or ingestion of this chemical is known to the State of California to cause cancer.

Spearmint Essential Oil
Warning: This product contains naturally-occurring pulegone. Dermal contact, inhalation, or ingestion of this chemical is known to the State of California to cause cancer.