Reply from Bramble Berry
Hi Glenda! I'm sorry you had some trouble removing your soap from this mold. If you're making melt and pour, we recommend leaving your soap in the mold for 12-24 hours. For cold process, it takes 1-2 weeks to unmold. When it's ready, pull on the sides to break the air lock and then apply gentle pressure on the back of your mold with the palm of your hand. Also, if you did the letters in a different color and they're sticking, make sure to spray the first layer with 99% isopropyl alcohol before pouring the second layer. You want to pour the second layer once the first is hardened. The second layer should be 130F or cooler, or it will melt that first layer. I'll be emailing you personally to help resolve this!